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Senior Operations Agent
2 weeks ago
We at Discover Qatar aim to create and deliver unique and unforgettable experiences of Qatar served up through exclusive offerings, a constant focus on quality and always with a customer-first approach.
To achieve our ambition, we need you to share your skills and fresh ideas.
As Senior Operations Agent, you will be responsible for all tasks related to the booking process whether it is an Inbound or an Outbound booking and done from QR Holidays Doha or QR Holidays in Outstations. You will provide appropriate holiday information to the customer with the highest level of customer service and as per QR Holidays Operations process, customer support for QRH operations at all touch points.
Accountabilities:
- Attend all inquiry as per agreed booking and service process as well as time frame.
- Identify the customer's needs and provide suitable holiday information in a confident and efficient manner.
- Assist customers with check-in and immigration formality for transit city tour and stopover products.
- Issue documentation required for transit city tour and stopover products.
- Ensure customer receives the highest level of service excellence at all points of contact. Maintain prompt communication with the customer towards conversion of the inquiry. Be responsible for ensuring that ground service provider punctuality.
**Be part of an extraordinary story**
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.
Join us as we dare to achieve what’s never been done before. Together, everything is possible.
**Qualifications**:
- Bachelor's Degree or Equivalent
- Minimum 2 years of Aviation/Travel Agency/Reservation and Ticketing experience
- Excellent command of English and Arabic
- Well-traveled
- Excel spread sheets knowledge
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
How to apply
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