Contact Center Agent

About the PositionWe are seeking a highly skilled Contact Center Supervisor to join our hravailable team. As a key member of our contact center operations, you will be responsible for overseeing the overall performance and efficiency of our call center.Key ResponsibilitiesLead and manage a team of call center representatives, providing guidance, training,...

Job OverviewThe Contact Center Optimization Lead plays a critical role in ensuring operational efficiency, quality, and continuous improvement within the contact center environment. This role involves analyzing data, identifying opportunities for optimization, implementing best practices, and driving initiatives to enhance the overall performance of the...

Job DescriptionThe Contact Center Director will lead a team of professionals in delivering world-class customer service. Key responsibilities include monitoring system performance, identifying and resolving problems, and preparing and completing action plans.

RequirementsTo be successful as a Contact Center Supervisor, you will need more than 8 years of experience in customer service, with at least 3 years at the same level. Proficient knowledge of customer service and standard office practices and procedures is also essential.

Call Center Agent - Obtains client information by answering telephone calls; interviewing clients; verifying information. - Determines eligibility by comparing client information to requirements. - Establishes policies by entering client information; confirming pricing. - Informs clients by explaining procedures; answering questions; providing information. -...

Hiring Female Call Center Agents for Qatar University: - Must be a graduate of Qatar University - Must have Call Center experience - Must have good communication skills in both Arabic and English - Must have a valid Qatar ID - Must be available to join immediately Application Question(s): - Are you a graduate of Qatar University?

We are hiring Call Center Agents (Arab Nationals) with following requirements - Must have strong communication skills in both English and Arabic. - Must have good customer service skills. - Must have basic banking knowledge. - Age must NOT be more than 35 years. - Must have valid QID - Must be available to join immediately **Experience**: - Call Center: 1...

Job description: - Handling customer's calls, answering or addressing any concerns they have. - Handling inbound & outbound calls to and from customers, listening to customer's needs and filling inquiry form the include basic info about the property they are looking to purchase. - Distributing leads to sales agents according to area/project of focus for...

**Responsibilities** - Take customer calls and provide accurate, satisfactory answers to their queries and concerns - Identify customers’ needs, clarify information and provide solutions and/or alternatives - Build sustainable relationships and engage customers by taking the extra mile - Keep records of all conversations in our call center database in a...

**CALL CENTER AGENT** **Responsibilities**: - Conduct outbound calls to potential customers to promote our products/services and secure sales. - Meet and exceed individual and team sales targets to contribute significantly to the company's revenue growth. - Develop and maintain a strong understanding of our products/services to effectively address customer...

About UsECCO Gulf WLL is a leading provider of customer service solutions in Qatar. We are committed to delivering exceptional service to our clients and their customers.Job SummaryWe are seeking an experienced Contact Center Workforce Supervisor to join our team. The successful candidate will be responsible for overseeing the planning, management, and...

Shall act as a support for the Call Center department by ensuring swift and effective service for tenants’ maintenance related work. Route maintenance related tasks to concern maintenance supervisor. Liaisons between maintenance, tenants and Call Center department. **Call Center Agent Duties**: 1. Shall be responsible for answering the queries of the...

Call Center Representative responsibilities include: - Managing large amounts of inbound and outbound calls in a timely manner - Following call center “scripts” when handling different topics - Identifying customers’ needs, clarify information, research every issue and providing solutions - Manage large amounts of inbound and outbound calls in a...

About the role: We are currently recruiting for Senior Operations Officer - Technology for Customer Contact Centre in Doha. **Your specific responsibilities include**: - Analyze as-is processed and perform gap analysis, subsequently derive the to-be processed and prepare business requirements for features and functionalities required in the IT software for...

RESPONSIBILITIES - Monitors the accuracy and quality of information provided to the customers by the call center agents, against the predefined quality standards and targets, with a view to enhance customer satisfaction. - Ensures effective implementation of the Call Center Quality Assurance policies and procedures internally in the section and across all...

Job Title: Call Center Agent - Technical Support Location: Doha - Qatar **Job Type**: Full-Time **Job Description**: Key Responsibilities: - Respond to incoming calls and inquiries related to AC maintenance, electrical work, plumbing, and handyman services. - Provide accurate information and guidance to customers regarding service options, scheduling,...

About Us As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer...

_Sales & Marketing Contact Center Officer (Arabic language is required)_ In this temporary position at **Media Work Co.** _(Master Concessionaire)_, you will be involved inquies and various functions, developing marketing strategies, implementing marketing plans, developing sales strategies, maintaining customer relations, and creating reports. To ensure...

About Us As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer...

**Supervising Call Center Operations**: Oversee the day-to-day operations of the call center, ensuring smooth functioning and adherence to protocols. - **Team Management**: Lead and motivate the call center team to achieve performance targets and provide excellent customer service. - **Training and Development**:Train new hires and provide ongoing coaching...