Contact Center Agent
1 day ago
**We are looking to hire a qualified Contact Center Agent to join our dynamic team.**
- Be responsible for managing all operational aspects of team members involved in the delivery of front-end or contact center customer service, including customer service agents & work schedules.
- Take ownership for resolving customer inquiries and complaints promptly and efficiently, providing a solution in accordance with agreed company processes and procedures, and following up where necessary to ensure the customer journey is managed well.
- Work on a 24/7 shift pattern as and when required (Ladies will be exempt from overnight shifts).
- Provide concise, accurate, complete, and informative responses to the customer.
- Recognize where customer issues require escalation and follow the escalation procedure.
- Follow pre-agreed troubleshooting processes, scripts, and call guides as directed by Mowasalat Karrwa to ensure correct diagnosis and appropriate resolution.
- Accurately record customer information manually and using Customer Management Software or its equivalent, relevant to the resolution of the customer inquiry or issue.
- Maintain an up-to-date level of service and procedural knowledge and proactively seek out information where required.
- Contribute positively towards the achievement of performance targets in all aspects of the team’s activities
- Maintain target levels of productivity and performance, as outlined by the supervisor, in relation to the performance metrics, e.g. Quality scores, Attendance and Punctuality, Resolution Rate, and others, as agreed.
- Undertake duties of a general nature, or additional tasks, as may be required from time to time by their Team Leader.
- Feedback any trends noticed from customer calls to their Team Leader, as they are noticed
**Job Type**: Temporary
**Salary**: QAR5,000.00 - QAR6,000.00 per month
Ability to commute/relocate:
- Doha: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Contact Center Agent: 2 years (required)
**Language**:
- Arabic (required)
-
Contact Centre Agent
3 weeks ago
Doha, Qatar Vistas Global Full time**We are looking to hire a contact center agent to our dynamic team,** - Call and inform patient’s clinic appointment schedule, answering questions, and providing information. - Maintain good communication skill in the clinical area. - Maintain professional relationship with the team and engaging in self-development activities by attending various training...
-
Contact Center
7 months ago
Doha, Qatar Qatar Airways Full time**About the role**: We are currently recruiting for Senior Operations Officer - Technology for Customer Contact Centre in Doha. **Your specific responsibilities include**: - Analyze as-is processed and perform gap analysis, subsequently derive the to-be processed and prepare business requirements for features and functionalities required in the IT...
-
Call Center Agent
2 weeks ago
Doha, Qatar B Holding Full timeHiring Call Center Agent - experience in electronics field is a benefit - experience as a Call Center Agent min 3 years - ability to work with multiple tasks - transferable (with NOC) - valid QID - available in Qatar **Job Type**: Contract **Experience**: - call center agent: 3 years (required)
-
Call Center Agent
5 months ago
Doha, Qatar Iyanli Full timeWe are looking for an enthusiastic Call Center Agent to handle customer inquiries and provide support over the phone. The Call Center Agent will answer questions, resolve issues, and ensure customer satisfaction. **Responsibilities**: - Handle inbound and outbound calls professionally. - Respond to customer inquiries and provide accurate information. -...
-
Call Center Agent
2 weeks ago
Doha, Qatar Vistas Global Full time**We are looking to hire a qualified Call Center Agent to join our dynamic team.** **Job Description**: - Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. - Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel...
-
Call Center Agent
2 weeks ago
Doha, Qatar Vistas Global Full time**We are looking to hire a qualified Call Center Agent to join our dynamic team.** **Job Description**: - Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. - Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel...
-
Call Center Agent
3 months ago
Doha, Qatar Danat Qatar LLC Full timeShall be responsible for answering the queries of the customers in case of maintenance calls. - With minimum of 3 years of work experience as an Administrative Assistant and Maintenance Coordinator is an advantage. - Provide information, handle complaints, satisfy customer and maintain good image for the company. - Answer inbound calls as well as assist...
-
Magic Center Agent
9 months ago
Doha, Qatar Hilton Full timeMagic Center Agent A Magic Center Agent accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. **What will I be doing?** As a Magic Center Agent, you will accept, deliver and respond to Guest and...
-
Call Center Agent
8 months ago
Doha, Qatar Gardenia Medical Centre Full timeCall Center Agent - Obtains client information by answering telephone calls; interviewing clients; verifying information. - Determines eligibility by comparing client information to requirements. - Establishes policies by entering client information; confirming pricing. - Informs clients by explaining procedures; answering questions; providing information. -...
-
Call Center Agent
2 weeks ago
Doha, Qatar Vistas Global Full time**We are looking to hire a qualified Call Center Agent to join our dynamic team.** - Management and resolve customer complaints - Sell products and place customer orders in the computer system - Identify and escalate issues to supervisors - Provide product and service information to customers - Research required information using available resources -...
-
Customer Service Call Center Agent
2 months ago
Doha, Qatar Dieture Full time**Role Overview**: As a Call Center Agent, you will be the primary point of contact for customers contacting our company. You will handle inbound and outbound calls, providing exceptional customer service, resolving issues, and promoting our products or services. Your goal is to ensure customer satisfaction and maintain a positive company image. **Key...
-
Call Center Agent
7 months ago
Doha, Qatar amitsqatar.com Full timeCall center agent - 3 years experience in IT support ITL certification is must Bilingual -Arabic and English
-
Call Center Agent
2 days ago
Doha, Qatar ECCO Gulf Full timeHiring Female Call Center Agents for Qatar University: - Must be a graduate of Qatar University - Must have Call Center experience - Must have good communication skills in both Arabic and English - Must have a valid Qatar ID - Must be available to join immediately Application Question(s): - Are you a graduate of Qatar University?
-
Call Center Agent
2 weeks ago
Doha, Qatar ECCO Gulf Full timeWe are hiring Male Call Center Agents (Arab Nationals) with following requirements - Must have strong communication skills in both English and Arabic. - Must have good customer service skills. - Must have basic banking knowledge. - Age must NOT be more than 35 years. - Must have valid QID - Must be available to join immediately **Experience**: - Call...
-
Call Center Agent
2 weeks ago
Doha, Qatar ECCO Gulf Full timeWe are hiring Call Center Agents (Arab Nationals) with following requirements - Must have strong communication skills in both English and Arabic. - Must have good customer service skills. - Must have basic banking knowledge. - Age must NOT be more than 35 years. - Must have valid QID - Must be available to join immediately **Experience**: - Call Center: 1...
-
Call Center Agent
7 months ago
Doha, Qatar amitsqatar.com Full timecall center agent (immediately) 3 year experience Female Bilingual(Arabic and English) نوع الوظيفة: دوام كامل Ability to Commute: - Doha (مطلوب) Ability to Relocate: - Doha: Relocate before starting work (مطلوب)
-
Call Center Agents
3 weeks ago
Doha, Qatar ECCO Gulf Full timeWe are hiring Temporary Call Center Agents with following requirements - Must have valid QID. - Must be fluent in German and English. - Must be available to join immediately. **Job Type**: Temporary **Language**: - German and English (required)
-
Magic Center Agent
9 months ago
Doha, Qatar Hilton Full timeA Magic Center Agent accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. **What will I be doing?** As a Magic Center Agent, you will accept, deliver and respond to Guest and management messages,...
-
Call Center Agent
2 weeks ago
Doha, Qatar Al Ghattas Services Full timeSalary offered is QAR 2,500 and free accommodation, food and transport from and to the workplace, or a full package of QAR 4,500 - Job involves working in different shifts. - For both Males and Females **Skills Requirements**: - Previous experience in a call center is preffered - Intermediate command of English language and any extra language ( Arabic,...
-
Call Center Agent
3 days ago
Doha, Qatar Capstone Property Full timeJob description: - Handling customer's calls, answering or addressing any concerns they have. - Handling inbound & outbound calls to and from customers, listening to customer's needs and filling inquiry form the include basic info about the property they are looking to purchase. - Distributing leads to sales agents according to area/project of focus for...