Support Services Owner

1 week ago

Doha, Qatar Cerner Corporation Full time

At Cerner, we’re working at the intersection of health and technology. We create software solutions to support clinicians and healthcare professionals in hospitals and healthcare organizations worldwide.

As a Cerner Associate, you will be joining an inclusive, diverse, social and innovative workplace that has a strong emphasis on developing talent and promotion from within.

As a Support Services owner you will oversee the support services and working relationships for designated Cerner clients while serving as the primary contact for all client-based support activities. You will be accountable for client satisfaction and service level attainment along with achieving business objectives by cultivating external client relationships, delivering recurring reviews of support metrics to client leadership, and recommending impact strategies. Also, you will be managing client service request escalations and escalate as appropriate, obtain approvals for change requests aligning with the change management process, facilitate and coordinate package management and collaborate with internal stakeholders to achieve client objectives.

Back to Description

**Cerner Jobs and Careers**:
**Additional Information**:
**Virtual Eligible Job**
No

**Relocation Assistance Available for this Job**:
No

**Qualifications**:
**Basic Qualifications**:

- Bachelor’s degree or 4 relevant work experience plus:

- Plus 4 years higher education and/or additional work experience directly related to the duties of the job, including;
- At least 2 years of Health care information technology (HCIT) consulting, HCIT support, project/program management, client relationship management and/or other client-facing or HCIT work experience or successful completion of Cerner's Support Services Owner Development Program

**Preferred Qualifications**:

- Experience working with Cerner Millennium
- Fluent in Arabic
**Expectations**:

- Willing to participate in on-call rotation as needed
- Willing to work 100% from the client site
- Willing to travel up to 20% as needed
- Willing to work additional or irregular hours as needed and allowed by local regulations
- Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position
- Perform other responsibilities as assigned

All employees must be legally authorized to work in the country where the position is located. If applicant lacks required authorization, work visa sponsorship may be available for this position.

Cerner is a place where people are encouraged to innovate with confidence and focus on what is important - people’s health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.

Cerner’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.

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