Front Office Supervisor

5 months ago

Doha, Qatar RAFFLES Full time

**Company Description**
BeLimitless

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love; care for the world; dare to challenge the status quo #BELIMITLESS
**Job Description** Scope and Objectives**

The Front Office Supervisor assists Director of Front Office in the management of the Front Office team. The Front Office Supervisor is required to demonstrate humility in leadership of the team, be technically sound on Front Office software, has a guest centric approach in service delivery, be a confident communicator, embody a spirit of team work and a sense of responsibility to uphold the Raffles Brand. In joining the team during a pre-opening journey, the Front Office Supervisor has to be ready to embody a tenacious and innovative spirit in building the team together with the leaders.

**KEY ROLES & RESPONSIBILITIES**
- Ready to undertake all roles including the night shifts of the Front Office Team
- Takes responsibility and ownership in creating personal connections through emotional luxury between Raffles Ambassadors and guests
- Maintains communication channels with all departments of the hotel
- Ensure adherence of arrival/departure service sequence
- Enforces PMS system etiquette and accuracy of administrative duties
- Perform check in, check out and room change procedures and ensure all data are entered completely into the hotel systems
- Maintain cashier float and ensure accurate daily report of all money received
- Assists other hotel department functions when the need arises
- Champions and completes daily shift’s bookkeeping of Front Office Team
- Responsible for maintaining inventory levels, maintenance and general upkeep of equipment and operating supplies
- Appraise appearance, ensures discipline, and efficiency of all staff under direct supervision
- Assist to set out KPIs and deliverables for the year with the Director of Front Office
- Assist the Director of Front Office to appraise the team at the end of year
- Training and coordination with supporting departments
- Fully understands the Front-of-House position and the whole department constantly renews and develops itself to make sure to keep up with the trends in hospitality industry
- Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
- Executes the annual upsell strategy and achieves all goals as set by management
- Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Doha Local Standard Operation Procedure (LSOP) as well as Forbes 5 star / Leading Quality Assurance (LQA) standards and aims to achieve the scores and goals set by management
- Performs any duties and special projects as requested by management whether in your own department or any other department in the hotel

**Qualifications** PERSONAL ATTRIBUTES REQUIRED FOR THE ROLE**
- Possesses strong interpersonal skills and ability to communicate in second language
- Manages all guests/team members’ needs with equal drive
- Carries an eye for detail and an approachable demeanor for all guests and team members
- Composed under pressure, makes rational decisions to resolve situations, delivered with a degree of professionalism
- Self-driven approach to carry out assigned responsibilities
- Ensures security and confidentiality of guest and hotel information in accordance to company/country’s data security act
- Possesses good computer and property management system knowledge
- High level of integrity, enthusiasm, dedication for continuous improvement
- Embraces change and open-minded in a dynamic work environment
- Has an understanding of the middle eastern clientele and culture
- Has an understanding of key stakeholders in the luxury travel space

  • Front Office Supervisor

    7 months ago

    Doha, Qatar Hilton Full time

    Front Office Supervisor A Front Office Supervisor assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience. **What will I be doing?** As Front Office Supervisor, you will assist in daily Front Office operations and work with customers and Guests to serve their...

  • Front Office Supervisor

    2 months ago

    Doha, Qatar Hilton Full time

    Front Office Supervisor A Front Office Supervisor assists in management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector. **What will I be doing?** As a Front Office Supervisor, you will assist in management of daily Front Office operations...

  • Front Office Supervisor

    1 month ago

    Doha, Baladīyat ad Dawḩah, Qatar Accor Full time

    Front Office SupervisorAt Accor, we're seeking a highly skilled and experienced Front Office Supervisor to join our team. As a key member of our front office team, you will be responsible for ensuring exceptional guest experiences and delivering outstanding service.Key Responsibilities:Guest Services: Provide exceptional guest service, responding to guest...

  • Front Office Supervisor

    7 days ago

    Doha, Qatar The Ned London Full time

    **FRONT OFFICE SUPERVISOR**: The Ned Doha - Doha- 0- Full timeLocated in the former Ministry of Interior building, The Ned Doha offers seven restaurants, 90 bedrooms, event venues, and Ned’s Club, a private members’ club that gives access to spaces including a rooftop terrace, a health club with spa, gym and 30m outdoor pool. Job Purpose: We are seeking...

  • Front Office Supervisor

    4 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar AccorHotel Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Supervisor to join our team at AccorHotel. As a key member of our Front Office team, you will be responsible for providing exceptional guest service, managing front desk operations, and leading a team of front office staff.Key ResponsibilitiesManage front desk operations, including...

  • Front Office Supervisor

    2 months ago

    Doha, Qatar Gold Bay Hotels Full time

    **Join Our Team as a Hotel Front Office Supervisor!** Are you passionate about hospitality and leadership? We are seeking a dedicated and experienced Front Office Supervisor to join our dynamic team. **Responsibilities**: - Supervise daily operations of the front desk and guest services team. - Ensure exceptional guest experiences through effective...

  • Front Office Supervisor

    1 month ago

    Doha, Qatar TIVOLI GROUP Full time

    Roles and responsibilities Supervise and monitor the daily activities of colleagues and guests while working closely with the Front Desk teamEnsure the arrival and departure experience of all guests is seamless through coordination of our market mix and VIP'sLead, teach, coach, and inspire the Front Desk team to turn moments into memories for our...

  • Front Office Supervisor

    1 month ago

    Doha, Qatar The Ned Doha Full time

    Roles and responsibilities We are seeking a diligent and experienced Front Office Supervisor to join our team at The Ned Doha. As the Front Office Supervisor, you will play a crucial role in ensuring the efficient operation of the front desk and providing exceptional service to our guests. You will be responsible for supervising the Front Office team,...

  • Front Office Supervisor

    4 weeks ago

    Doha, Qatar AccorHotel Full time

    Scope and Objectives  The Front Office Supervisor assists Director of Front Office in the management of the Front Office team. The Front Office Supervisor is required to demonstrate humility in leadership of the team be technically sound on Front Office software has a guest centric approach in service delivery be a confident communicator embody a spirit...

  • Front Office Supervisor Hilton Salwa

    7 months ago

    Doha, Qatar Hilton Full time

    Front Office Supervisor| Hilton Salwa A Front Desk Supervisor supervises the activities manages at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and...

  • Front Office Supervisor

    1 month ago

    Doha, Baladīyat ad Dawḩah, Qatar TIVOLI GROUP Full time

    Roles and ResponsibilitiesAs a Front Office Supervisor at Tivoli Group, you will be responsible for overseeing the daily activities of colleagues and guests, working closely with the Front Desk team to ensure seamless arrival and departure experiences. You will lead, teach, coach, and inspire the team to deliver exceptional service, empowering colleagues to...

  • Front Office Supervisor

    1 month ago

    Doha, Qatar Wyndham Hotels & Resorts Full time

    Wyndham is now seeking a Front Office Supervisor to join our team at Wyndham Doha West Bay in Doha, N/A. **Job Summary**: The Front Office Supervisor is responsible for assisting Front Office Management while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay, while maximizing room revenue and...

  • Senior Front Office Supervisor

    4 weeks ago

    Doha, Qatar Plaza Inn Hotel Full time

    Job Summary: The Senior Front Office Supervisor will oversee the daily operations of the front desk, ensuring smooth check-ins/outs, exceptional guest services, and the efficient handling of guest queries and concerns. This role is key to maintaining the highest standards of hospitality, mentoring junior staff, and supporting the Front Office Manager in...

  • Senior Front Office Supervisor

    4 weeks ago

    Doha, Qatar Plaza Inn Hotel Full time

    Job Summary: The Senior Front Office Supervisor will oversee the daily operations of the front desk, ensuring smooth check-ins/outs, exceptional guest services, and the efficient handling of guest queries and concerns. This role is key to maintaining the highest standards of hospitality, mentoring junior staff, and supporting the Front Office Manager in...

  • Front Office Supervisor

    5 months ago

    Doha, Qatar IHG Hotels & Resorts Full time

    Front Office Supervisor What We need from you: Previous experience in a 5-star hotelDesire to progress within the Hospitality industryPositive attitude and good communication skillsCommitment to delivering a high level of customer serviceAbility to work on your own and as part of a teamCompetent level of IT proficiencyMust speak fluent Arabic and...

  • Front Office Supervisor

    2 months ago

    Doha, Baladīyat ad Dawḩah, Qatar Accor Full time

    Front Office Supervisor Job DescriptionAt Accor, we are seeking a highly skilled Front Office Supervisor to join our team. As a Front Office Supervisor, you will be responsible for ensuring exceptional guest experiences and leading a team of front office staff.Key Responsibilities:Guest Experience: Possess strong interpersonal skills and ability to...

  • Front Office Supervisor

    5 months ago

    Doha, Qatar M GALLERY Full time

    Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Front Office Supervisor

    2 months ago

    Doha, Baladīyat ad Dawḩah, Qatar Accor Full time

    Front Office Supervisor Job DescriptionWe are seeking a highly skilled Front Office Supervisor to join our team at Accor Hotels. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring the smooth operation of our hotel's front desk.Key Responsibilities:Guest Services: Provide exceptional...

  • Front Office Supervisor

    4 days ago

    Doha, Qatar MOVENPICK Full time

    **Company Description** Contemporary, convenient and perfectly positioned, the upscale Mövenpick Hotel Doha is a 4-star luxury hotel, ideal for business travellers. Just 11km from Hamad International Airport and minutes from the business district, this hotel is centrally located on the prominent Corniche Road opposite the iconic Museum of Islamic Arts. As...

  • Front Desk Supervisor

    7 months ago

    Doha, Qatar Hilton Full time

    A Front Desk Supervisor supervises the activities manages at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front...