Cluster Reservations and Royal Services Supervisor

4 weeks ago

Doha, Qatar RAFFLES Full time

**Company Description**
BeLimitless

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love; care for the world; dare to challenge the status quo #BELIMITLESS
**Job Description** Scope and Objectives**

To monitor, supervise and train the Cluster Reservations and Royal Services Agents in maintaining and delivering high levels of standards according to company policy and procedure. To assist the Cluster Assistant Reservations Manager in the operation and requirements of the department. In absence of the Cluster Assistant Reservations Manager, to be able to take on responsibility for the Reservations Department.

**Essential Responsibilities and Duties**
- Understand the key principles of Accor Pricing Strategies and Revenue Management
- To ensure Cluster Reservations and Royal Services Agents are filling the responsibilities as outlined in their job descriptions.
- Monitoring the team performance on external calls, dining reservations and room reservations
- Supervising the day to day running of the reservations department ensuring that the work load is fairly distributed and completed in a timely and professional manner.
- Understand the key principles of Accor Pricing Strategies and Revenue Management, such as Retail, Corporate, Leisure, Group, Other, Rate Restrictions, hurdles and availabilities
- Maximize rooms and dining revenue through the conversion of telephone calls into sales
- Utilize effective up selling techniques
- Understand and take reservations to support the revenue management strategies employed by the Revenue Management leader in the both properties
- Be fluent on all hotel products and services
- Be fully conversant with all market segments and rate plans used across all distribution channels
- Be flexible in sales technique through offering the right product to the right guest at the right time
- Check the quality of reservations arrivals as per the task list assigned
- Monitor the hotel inventory and report any issues to Cluster Revenue and Reservations Manager
- Ensuring a proper communication in place and the team are updated with the latest changes/offers
- Train, coach and support the cluster reservations and royal services agents to build a strong and highly skilled team
- Identify Sales opportunities through individuals, Corporate Accounts, Wholesalers and Travel Management companies
- Responsible for effective implementation and compliance with Accor Reservation Standards
- Achieve targeted goals in the Hotel Mystery Shopping calls
- Maintain accuracy and cleanliness of the PMS Database
- Ensure market segmentation is accurate for each reservation
- Merge profiles as necessary
- To effectively handle the top business partners with the hotel and portray vital importance and value to their business contribution with their reservations
- Ensure reservations meet the property standards in terms of accuracy of data and guest satisfaction
- To effectively handle the Top business partners with the hotel and portray vital importance and value to their business contribution with their reservations
- Complete understanding and effective execution of current and new RM tools. Includes Opera PMS/S&C.
- Be involved in all property PMS Conversions
- Handle group reservations and leads
- Complete understand and effective use of the Hotel’s telephone system
- Maintain the Reservation correspondence
- To assist Cluster Revenue and Reservations Manager with the duties required for the smooth running of the department; non-guaranteed bookings, groups etc.
- To certify that all Cluster Reservations Agents are adhering to hotel standards and that these standards are implemented at all times.
- Support the Cluster Revenue and Reservations Manager with special projects as required

**Key Roles & Responsibilities**
- Take on tasks in addition of the ones stated, with a positive can do mindset
- Be a “brand ambassador” at all times, ensure brand integrity and clarity are maintained
- Model the company’s culture, vision, mission and core values at all times
- Maintain positive relationships with all guests, vendors, colleagues and GSO network
- At all times, represent Raffles Doha and Fairmont Doha in a professional, courteous and efficient manner

  • Cluster Reservations and Royal Services Supervisor

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar RAFFLES Full time

    Company DescriptionBeLimitlessWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By...

  • Reservations Supervisor

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Raffles Doha Full time

    To monitor, supervise and train the Cluster Reservations and Royal Services Agents in maintaining and delivering high levels of standards according to company policy and procedure. To assist the Cluster Assistant Reservations Manager in the operation and requirements of the department. In absence of the Cluster Assistant Reservations Manager, to be able to...

  • Reservations Supervisor

    3 months ago

    Doha, Qatar Raffles Doha Full time

    To monitor, supervise and train the Cluster Reservations and Royal Services Agents in maintaining and delivering high levels of standards according to company policy and procedure. To assist the Cluster Assistant Reservations Manager in the operation and requirements of the department. In absence of the Cluster Assistant Reservations Manager, to be able to...

  • Reservations Supervisor

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Raffles Doha Full time

    To monitor, supervise and train the ClusterReservations and Royal Services Agents in maintaining anddelivering high levels of standards according to company policy andprocedure. To assist the Cluster Assistant Reservations Manager inthe operation and requirements of the department. In absence of theCluster Assistant Reservations Manager, to be able to take...

  • Cluster Reservations Agent

    2 months ago

    Doha, Qatar Hilton Full time

    Cluster Reservations Agent A Cluster Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Cluster Reservation Agent, you will serve as the first line of inquiry for room reservations...

  • Cluster Reservation

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar RAFFLES Full time

    Full-timeJob Type: PermanentJob Schedule: Full-TimeCompany Description#BeLimitlessWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can...

  • Cluster Reservations Manager

    2 months ago

    Doha, Qatar Hilton Full time

    Cluster Reservations Manager A Cluster Reservations Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. **What will I be doing?** As Cluster Reservations Manager, you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan...

  • Cluster Reservations Agent

    7 days ago

    Doha, Qatar Tivoli Full time

    **Company Description** Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests. As Cluster...

  • Cluster Reservations Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Tivoli Full time

    Company DescriptionFounded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.As Cluster Reservations...

  • Cluster Reservations Manager

    2 months ago

    Doha, Qatar Hilton Full time

    A Cluster Reservations Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. **What will I be doing?** As Cluster Reservations Manager, you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. The...

  • Cluster Reservation

    4 weeks ago

    Doha, Qatar RAFFLES Full time

    Company Description BeLimitless We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Cluster Reservations Supervisor

    3 weeks ago

    Doha, Qatar Marriott International, Inc Full time

    **Job Number** 23129278 **Job Category** Reservations **Location** Sharq Village & Spa a Ritz-Carlton Hotel, Ras Abu Abboud Street, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes. Communicate...

  • Cluster Reservations Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Hilton Full time

    What are we looking for?A Cluster Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: A passion for delivering great customer serviceA highly professional telephone manner and...

  • Cluster Reservations Supervisor

    3 weeks ago

    Doha, Qatar Marriott International, Inc Full time

    **Job Number** 23017273 **Job Category** Reservations **Location** Sharq Village & Spa a Ritz-Carlton Hotel, Ras Abu Abboud Street, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes. Communicate...

  • Royal Service Agent

    6 days ago

    Doha, Qatar FAIRMONT Full time

    Company Description BeLimitless We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Royal Service Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar FAIRMONT Full time

    Company DescriptionBeLimitlessWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By...

  • Reservation Agent

    3 weeks ago

    Doha, Qatar Radisson Blu Hotel - Doha - Reservations Full time

    **TASKS, DUTIES AND RESPONSIBILITIES** MAXIMISES HOTEL REVENUE AND GUEST SATISFACTION Greets guests over the phone in a friendly, courteous manner - Records reservation information accurately; identifies and records group and transient business codes - Informs other departments of VIP arrivals - Identifies commissionable reservations and secures required...

  • Reservations Supervisor

    1 month ago

    Doha, Qatar Millennium Plaza Doha Full time

    As a Reservations Supervisor at Millennium Plaza Doha, you play a key role in supporting the reservations department by overseeing reservation operations and providing exceptional customer service. Your responsibilities include supervising reservation agents and ensuring efficient booking processes. **Key Job Responsibilities**: - Supervise and lead the...

  • Reservations Supervisor

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Millennium Plaza Doha Full time

    As a Reservations Supervisor at Millennium Plaza Doha, you have a crucial role in the reservations department, overseeing reservation operations and providing top-notch customer serviceKey Responsibilities: Supervise and lead the reservations team, consisting of reservation agents and coordinators Help implement reservation strategies to maximize room...

  • Royal Service Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Fairmont Hotels & Resorts Full time

    The Royal Service Agent is the heart beat of the hotel operation. They will process all external and internal calls either by redirecting calls or assisting the caller. The Royal Service Agent will take ownership of the caller's request and ensure follow up according to the hotel's standards. To serve as a liaison for guests requiring information relating to...