Recreation Supervisor

1 day ago

Doha, Qatar RAFFLES Full time

Scope and Objectives

The Recreation Supervisor is responsible for the oversight of the pool and recreation areas which may involve supervision of the kid’s club. This includes daily supervision and leadership of the teams supporting the overall recreation services for hotel guests and members.

**Education and Experience**
- Work experience in pool, recreation and fitness areas of a leading membership club.
- 5-star luxury experience is an asset.
- Minimum of 2 years’ experience in the fitness industry or hospitality.
- CPR - Basic Rescuer

**Responsibilities**:

- To oversee the sports and recreation areas (and kids club if applicable).
- Be a host to the guests / members of the spa. This includes greeting them in person or over the phone in a friendly, efficient and professional manner, as well as escorting them to the appropriate facilities.
- Adhere to the Standard Operating Procedures manual of the hotel.
- Act as an Ambassador at the hotel representing the brand values for colleagues establishing relationships with internal and external stakeholders representing the values of the brand and Accor. This includes maintaining a professional appearance at all times.
- Maintain strong relations with third party operators.
- Manage the operations and efficiency of the sports and recreation areas.
- Administrative duties.
- Handling guest requests, ensuring exceptional services.
- Manage work schedules of fitness attendants and recreation reception to ensure proper cover in all areas.
- Protect the rights of the property at all times

**Administrative and Financial Responsibilities**
- Manage team schedules to maximise efficiency and offer administrative support for all reports related to recreation
- Maintain accurate records of all data produced by recreation department.
- Support the Manager to track all internal inventories for the department and report any variances of equipment lost, stolen or broken.
- Review purchase requisitions required to have adequate stock of equipment and supplies.
- Submit monthly reports relevant to income of recreation and or relevant departments.
- Provide performance reviews as needed.
- Report any maintenance requirements of the recreation areas.

**Guest Quality and Operational Excellence**
- Recognise arrivals of all VIP guests arriving in the spa/fitness/recreation facility and the hotel.
- Ensure the facility is in peak condition and clean at all times.
- Responsible for driving the guest experience and communication amongst the colleagues orchestrating a smooth guest sequence delivery.
- Ensure guest / member preferences and special requests are accommodated to the best of the property’s abilities.
- Ensure the facility is receiving the highest ratings from the guest satisfaction surveys.
- Deal with any guest complaints, comments or concerns with discretion and urgency.
- Maintain the provision of amenities and towels, this includes stocking fresh ones and collecting used ones and delivering them to the needful delivery points.
- Ensure lighting and music levels are correctly set and maintained.
- Knowledgeable of the spa’s and recreation reservation systems, POS system, operation & control of systems and equipment.
- Maintain the professional set up of all guest access areas, and any supporting facilities.
- Remove any dishes left by the guests and clean them.
- Ensure all areas are stocked as per standard with appropriate supplies.

**Talent and Culture / Team Communications**
- Participate in daily / monthly communication meetings.
- Support colleagues when requested.
- Understand and adhere to the Accor Code of Ethics book.
- Attend product knowledge or education classes related to this position.
- Ensure the team maintains a positive relationship with all departments in the hotel.
- Take part in the Annual Training Plan staff training and provide staff mentoring when required.

**Health, Hygiene and Safety**
- Follow and ensure that all colleagues follow safety procedures and protocols of the property; lead by example.
- Ensure guest / member satisfaction at all times by assuring safety and service is always the first priority.
- Report to engineering any equipment which may require repair.
- Report any potential hazards or emergencies so they can be rectified immediately.
- Assist in the development and compliance of all departmental emergency procedures.
- Ensure all potential and actual hazards are reported as well as rectified immediately.
- Handle emergency situations with urgency and discretion.
- Maintain peak conditioning of the facility at all times through cleanliness and hygiene.

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