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Retail Department Manager

1 month ago

Doha, Qatar Black Pearl Consult Full time

We are thrilled to announce a new role for a Lifestyle Department Manager for a retail shop in Doha, Qatar For this role, you will be responsible for directing and controlling the shop floor activities for the department to ensure that its operations are carried out in the most efficient and effective manner and the highest standards of customer service are achieved. He/she is also responsible for the inventory, maintenance and external appearance of his/her section.

As a Department Manager, you will have to:

- Greet customers and ensure that they are served by shop staff in a timely manner and in compliance with quality and customer service standards
- Ensure proper implementation of company policies and procedures for operational effectiveness
- Control merchandising of products to optimize sales and ensure it is in line with brand image and standards
- Monitor stock levels on a continuous basis, maintain inventories and re-order merchandise when needed to always ensure adequate stocks and maximum range and size availability
- Manage the Department staff by setting goals and objectives, managing performance, developing and motivating employees, in order to ensure the highest levels of performance are achieved
- Run daily Department meetings to ensure all Department activities, objectives and events are properly understood and communicated
- Conduct on-the-job training, demonstration and instruction for existing employees, in order to support their development and ensure the highest standards of performance are achieved
- Specific for Multimedia: Plan and prepare team schedule on a weekly basis, and submit it to hierarchy
- Specific for Multimedia: Enforce up-selling and cross-selling within the team to maximize sales volume and ensure set targets are reached

**Requirements**:
To be considered for this role, you need to meet the following requirements:

- Bachelor’s degree in Business Administration or relevant field preferred.
- A minimum of 3 years’ experience working in a retail environment, ideally in a managerial role.
- Willing to be based in Doha, Qatar
- Fluency in English
- Ready to work for 6 days a week, on a shifting schedule
- Have managed any of the following departments - stationery, electronics, toys, lifestyle, and fashion
- Strong leadership and customer management abilities.
- Customer service-oriented with in-depth knowledge of basic business management processes.
- Excellent communication and interpersonal skills.