Product Specialist

6 months ago

Qatar Firemon Full time

**About FireMon**

FireMon pioneered improving security outcomes by improving security operations in the cybersecurity industry. Technologies have changed, the threats have evolved, but our mission remains the same. Our culture is built upon four employee-driven values that focus on problem-solving, work/life balance, motivation, and innovation. These values are core to everything we do and fuel the impact our employees have on our customers, product, and overall organization. Each person is empowered to have a voice and is encouraged to collaborate, be creative, provide valuable insights, and play a role in the company's success.

**This person must be based in Saudi Arabia, India, UAE, or Qatar**

A Product Specialist for Customer Experience delivers onsite and/or remote software and hardware installation, configuration, and training services as well as non-development professional services for customers and performs technical triage of concerns escalated from the Customer Experience team.

**About the role**:

- Configure and integrate FireMon Products successfully in Customer Environment
- Train and empower the Customers to use FireMon Products
- Champion the cause of aggravation or frustration during Customer Experience
- Be an expert on FireMon Products by going through documentation, self-paced training, working sessions of peers, participating in support groups, and contributing to the FireMon Knowledge base
- Stay current on all product changes and complete self-directed training on new features as necessary
- Perform ongoing research to stay current on products that integrate with FireMon: Firewalls, SIEM solutions, SNOW, Active Directory, LDAP (and more based on what you learn)
- Provide thought leadership related to API integration for the management and delivery of Automation and Workflow for our customers
- Help develop, document, and manage the requirements gathering process. Provide detailed designs and business processes to support the requirements throughout the project life cycle up to and through change control
- Deliver solutions as required by Professional Services Statements of Work (SOWs) or Service Descriptions. This includes designing, configuring, and working with the team on testing and deployment.
- Design and configure scalable, extensible, testable, and maintainable solutions
- Partner with the end-user to select or create appropriate scenarios to test implemented solutions to determine whether the solution meets shared requirements

**Customer Success Skills**:

- Install software and optional hardware through online sessions or onsite work
- Provide training to end users to ensure their primary objectives for the product purchase are met
- Verify that core functionality is operable and troubleshoot any issues that arise
- Be able to describe and articulate customer problems in Support tickets and provide all information required from the customer
- Triage customer support tickets by monitoring them, escalating them if necessary, ensuring that the issue is resolved or documented and relayed to the customer in a timely manner
- Be able to communicate clearly, accurately, and empathically, both orally and in writing

**Teamwork and Organization**:

- Develop a plan of action prior to Customer Meetings. This requires understanding the customer’s network infrastructure, the deployment of FireMon products in their environment, keeping notes on customer’s progress, and updating customer regularly on their support issues
- Manage your customers’ meeting schedule. This requires setting up clear expectations about the meeting and preparing the action items for the meeting to make the best use of meeting time
- Work with other PS team members to establish functional and technical specifications from SOW-level requirements, validate the level of effort estimates, and create actionable timelines

**Required Skills and Experience**:

- Bachelor’s degree in computer science, Information Technology, Networking, Security or another related field
- Possess a working knowledge of network/security devices: Check Point, Cisco, Juniper, Palo Alto, Panorama, NSX
- Must have experience in Linux/UNIX OS
- Three or more years of Networking, API work, and/or consulting experience - to or within large corporations, relating to enterprise software implementation and change management
- Three or more years of experience designing and implementing client-facing solutions
- Must possess a thorough understanding of Network Infrastructure and topology, LAN/WAN, TCP/IP, DNS, DHCP, VPN, Syslog, Wireshark and Network Monitoring tools
- Understand security concepts: PKI, Certs
- Be able to work efficiently in a time-sensitive environment, both as part of a team and independently
- Strong problem solving and critical thinking skills
- Strong verbal and written communication skills
- Ability and willingness to travel to customer sites
- Certifications from one or more of the following vendors: Check Point,

  • Senior Product Specialist

    7 months ago

    Qatar Talent Pal Full time

    The Role - Position Title: Senior Product Specialist - Department: CSSD Key Responsibilities - Customer/Supplier: Internal - First level customer/ supplier interface - Solves Tier 1 escalated problems within prescribed guidelines ensuring complete customer/ supplier satisfaction and contributing towards developing customer loyalty and principal retention. -...

  • Manager Network and Product Development

    2 months ago

    Qatar QNB Full time

    **Business Unit** - QNB - Qatar- **Division** - Asset & Wealth Management- **Department** - Asset & Wealth Management- **Country** - Qatar- **Closing Date** - 31-Dec-2024**About QNB**: Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA)...

  • Lenovo Hardware Solutions Specialist

    8 months ago

    Qatar Mannai Corporation Full time

    **Role**: Lenovo Hardware Solutions Specialist **Business Unit**: ICT **Division**: Mannai Microsoft **Position Overview**: We are seeking a talented Lenovo Hardware Solutions Specialist to join our team. As a Lenovo Hardware Solutions Specialist, you will be responsible for providing technical expertise on Lenovo hardware products to our clients. You will...

  • Logistics Specialist

    6 months ago

    Qatar International SOS Full time

    **Overall Purpose of Role**: The primary function of the Medical Logistics (Warehouse) Specialist is to provide support for the program through materials and logistics movement coordination training, material status tracking, and overall supply support. **Key Responsibilities**: - The specialist is responsible for managing the inventory of medical...

  • Manager Network and Product Development

    2 months ago

    Qatar Talent Pal Full time

    **Business Unit** - QNB - Qatar- **Division** - Asset & Wealth Management- **Department** - Asset & Wealth Management- **Country** - Qatar- **Closing Date** - 31-Dec-2024**About QNB**: Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA)...

  • Offshore Intelligent Completions Specialist

    6 months ago

    Qatar Halliburton Full time

    Founded in 1919, Halliburton is one of the world's largest providers of products and services to the energy industry. With more than 40,000 employees, representing 130 nationalities in more than 80 countries, the company helps its customers maximize value throughout the lifecycle of the reservoir - from locating hydrocarbons and managing geological data, to...

  • Cybersecurity Product Specialist

    6 months ago

    Qatar Logicom Group Full time

    **Job Overview** **Duties & Responsibilities** - Collaborating closely with the sales Team on proposals and pitches for business. - Working with customers to understand and capture requirements and devising effective solutions. - Ensuring an understanding of Vendor operations and working to support the operational side of the business. - Preparing and...

  • Sophos Product Specialist

    7 months ago

    Qatar Logicom Group Full time

    **Job Overview** **Duties & Responsibilities** - Collaborating closely with the sales team on proposals and pitches for business. - Working with customers to understand and capture requirements and devising effective solutions. - Ensuring an understanding of Vendor operations and working to support the operational side of the business. - Preparing and...

  • Specialist - Sponsorship Sales Support - Al Jazeera

    6 months ago

    Qatar Talent Pal Full time

    **Sponsorship Sales Support Specialist** 12 Month Temporary contract The Sponsorship Sales Support Specialist to be the focal point between the Brand Management Directorate and Digital Division, working closely with both to ensure smooth workflow and alignment with the overall objectives. This position will require an understanding of Brand communication...

  • Phl Specialist

    8 months ago

    Qatar KBR Full time

    **Title**: PHL Specialist - Maintenance and Troubleshooting activities of equipment in Product Handling equipments associated with Bulk loading of Ships - preferably Fertilizer products such as Urea. - Experience in repair/ replacement of wire rope and sheaves, drive unit, travel and bogie wheel, lubrication pump, spout and thrower, counterweight rod and...

  • Beauty Specialist/ Beauty Advisor

    4 months ago

    Qatar Al-Futtaim Full time

    **Job Requisition ID**:163985 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more...

  • Business Excellence Specialist

    6 months ago

    Qatar Malomatia Full time

    **Position Overview**: The Business Excellence Specialist in malomatia Contact Center plays a critical role in ensuring operational efficiency, quality, and continuous improvement within the contact center environment. This role involves analyzing data, identifying opportunities for optimization, implementing best practices, and driving initiatives to...

  • Female Digital Marketing Specialist

    7 months ago

    Qatar Talent Pal Full time

    We are looking for an experienced and hands-on Digital Marketing Specialist with good understanding of digital marketing automation tools and software. Ideally from a furniture or luxury retail background, you will be responsible for all aspects of digital marketing from the development of our annual digital marketing plan, its execution and day-to-day...

  • E-commerce Content Specialist

    7 months ago

    Qatar Talent Pal Full time

    About the role As the E-commerce Content Specialist, you will be responsible for sustaining a high level of shopper conversion & experience within QDF eStore via developing & maintaining appealing & engaging content for the eStore visitors, keeping the QDF Product Catalogue & web-site pages up-to-date, securing completeness & timeliness of product...

  • Schedule Specialist

    7 months ago

    Qatar Kin-Tec Full time

    Only Europeans required. Schedule Specialist NFXP Offshore Project Part A: Job Specification Job Purpose Provide planning and scheduling support to the NFXP Offshore Project. Key Accountabilities (Duties include but not limited to) Review, monitor and integrate plans and schedules from all other non-/ EPC packages/contractors, incl. LLIs. Advises...

  • Marketing Co Ordinator

    8 months ago

    Qatar UMBRELLA Full time

    Conduct research to analyze customers’ behavior (e.g. purchasing habits, trends and preferences) - Design and implement successful marketing campaigns - Set up tracking systems for online marketing activities - Track progress with Marketing Managers and/or Marketing Specialists - Identify and analyze competitors - Prepare reports by collecting and...

  • Mechanical Specialist

    7 months ago

    Qatar KBR Full time

    **Title**: Mechanical Specialist Bachelor’s Engineering degree in respective trade (12+4 years) 05 years relevant experience in Fertilizer industry /Oil & Gas/Petrochemical and competency* High level technical competency in respective trade, Communication, Report writing, Critical problem analysis Leadership, team management. - Large scale contract...

  • Intelligence Specialist

    7 months ago

    Qatar U.S. Army Intelligence and Security Command Full time

    **Duties**: - Serves as an Intelligence Specialist (GMI Analyst) performing Counterintelligence (CI) analysis and production. - Receives tasks, maintains quality control, and assures suspense?s are met. - Reviews and makes recommendations/modifications to counterintelligence products prepared by other government agencies. **Requirements**: **Conditions of...

  • Intelligence Specialist

    7 months ago

    Qatar U.S. Army Intelligence and Security Command Full time

    **Duties**: - Serves as an Intelligence Specialist (GMI Analyst) performing Counterintelligence (CI) analysis and production. - Receives tasks, maintains quality control, and assures suspense’s are met. - Reviews and makes recommendations/modifications to counterintelligence products prepared by other government agencies. **Requirements**: **Conditions...

  • Loyalty Marketing Specialist

    7 months ago

    Qatar Talent Pal Full time

    **About the role** Qatar Airways are excited to be launching a new opportunity to join our Loyalty Engagement team as a **Loyalty Marketing Specialist**. As a Loyalty Marketing Specialist, you will support in the implementation of the loyalty marketing strategy (including Brand, Acquisition, Accrual, Redemption and Customer Engagement) through business...