Service Advisor

2 weeks ago

Doha, Qatar Al-Futtaim Full time

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

**Overview of the role**:
The role is expected to receive customers, note down exactly the jobs required, provide estimate with job explanations, prepare job cards, follow up the jobs in the workshop, take approvals for additional repairs, inform any delays, deliver the vehicle and explain the invoice to customers.

**What you will do**:
Receiving Customers
- Attend promptly and greet with a smile
- Ask Question and record customer requests without delay
- Collect accurate symptoms of complaints from the customer for quick resolutions at workshop.

Empathise and clarify customer requests.

Repair Order
- Ensure adequate number of Repair Order as per the business flow.
- Ensure proper explanation of the content of work in detail
- Check workshop situation and promise delivery time.

Ensure providing proper cost estimate and delivery time to Customer.

Active Delivery
- Ensure keeping promised time to customers
- Check and ensure accordance of invoice and work performed.
- Inform customer after work completion and agree pick up time.
- Clear explanation of the job done and invoice and guide to the cashier.

Deliver the vehicle in person

Service Revenue Targets
- Ensure achievement of given revenue targets

Promotion of value added services

Customer Satisfaction
- Obtain high standards of Customer Service Values.

Resolution of Customer concerns at the earliest time and ensures satisfaction

Dealer Certification
- Ensure Completion of dealer certification requirements.

Prepare and enrol for Skill Contest events.

**Required Skills to be successful**:
Minimum Experience: 3 to 5 years overall experience with automobile dealership - Out of which a minimum 3 years in Service Dept. as a Service Advisor.

Job-Specific Skills: Automotive dealer / distributor business processes, working knowledge of MS office, ERP skills, customer handling skills and good communication skills.

Behavioral Competencies : Customer service oriented, honest and responsible, cultural sensitive and Team work.

**What equips you for the role**:
Diploma or Bachelor of Automobile /Mechanical Engineering

**About Al-Futtaim Automotive**
A major division of the UAE-based Al-Futtaim Group of companies, **Al-Futtaim Automotive** is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. **This is Al-Futtaim Automotive and we empower talent to move forward.

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