Personal Concierge Supervisor

2 weeks ago

Doha, Qatar Hilton Full time

A Guest Relations Supervisor directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.

**What will I be doing?**

As Guest Relations Supervisor, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

- Meet, greet and direct Guests who enter the lobby area
- Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
- Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
- Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations
- Manage, record and resolve promptly Guest or customer complaints
- Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge
- Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
- Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
- Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget
- Maintain good communication and work relationships in all hotel areas
- Maintain staffing levels to meet business demands
- Attend all Reception meetings and Executive Lounge Meetings
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Assist with other departments, as necessary

**What are we looking for?**

Guest Relations Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- An ability to listen and respond to demanding Guest needs
- Excellent leadership, interpersonal and communication skills
- Accountable and resilient
- Commitment to delivering a high levels of customer service
- Ability to work under pressure
- Flexibility to respond to a variety of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Previous experience in a customer service function or in a similar role
- A passion for delivering an exceptional level of Guest service
- High level of IT proficiency

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

  • Concierge Supervisor

    3 days ago

    Doha, Qatar RAFFLES Full time

    **THE ROLE** The Concierge Supervisor assists the Concierge Manager in the management of the Concierge team. The Concierge Supervisor is required to demonstrate humility in leadership of the team, be technically sound on Front Office software, prides the team on flair in service delivery, be a poised communicator, has an inquisitive spirit, creative mind to...

  • Concierge Supervisor

    6 days ago

    Doha, Qatar Anantara Full time

    Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Concierge Supervisor

    4 days ago

    Doha, Qatar Minor International Full time

    **Company Description** A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Personal Concierge

    4 months ago

    Doha, Qatar Hilton Full time

    Personal Concierge (Arabic Speaker) - Waldorf Astoria Doha West Bay A Personal Concierge serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. **What will I be doing?** As a Personal Concierge, you will serve as a key point of contact for Guests and VIP...

  • Concierge Supervisor

    3 months ago

    Doha, Qatar Anantara Full time

    **Company Description** A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Concierge

    3 days ago

    Doha, Qatar RAFFLES Full time

    **THE ROLE** The Concierge is responsible for providing personalised solutions to all guests’ needs and requests. The Concierge is required to demonstrate a pleasant and approachable demeanor during daily duties, has a guest centric approach in service delivery, embody a spirit of team work and a sense of responsibility to uphold the Raffles Brand. In...

  • Personal Concierge

    2 weeks ago

    Doha, Qatar Hilton Full time

    A Personal Concierge directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. **What will I be doing?** As Personal Concierge, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an...

  • Concierge

    2 months ago

    Doha, Qatar Andaz Doha Full time

    Summary **Duties and responsibilities related to the Concierge role**: - Warmly greet all guests upon arrival and throughout their stay, ensuring they feel welcomed and valued - Tailor recommendations and services to meet individual guest preferences and needs, ensuring a personalized experience - Handle special requests such as arranging for flowers,...

  • Personal Concierge

    8 months ago

    Doha, Qatar Hilton Full time

    A Personal Concierge Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What will I be doing?** As a Personal Concierge Member, you will serve on the Front...

  • Senior Concierge

    5 months ago

    Doha, Qatar RAFFLES Full time

    **Company Description** BeLimitless We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Resort Experience

    8 months ago

    Doha, Qatar Hilton Full time

    Resort Experience - Concierge Manager| Hilton Salwa A Resort Experience -Concierge Manager supervises the Concierge Team and sets the department goals to help Team Members to create an exceptional Guest and customer experience. **What will I be doing?** As a Resort Experience -Concierge Manager, you will supervise the Concierge Team and set the department...

  • Chief Concierge

    3 months ago

    Doha, Qatar Rosewood Hotel Group Full time

    **General Information**: - Country/Region- Qatar- Province/City- Doha- Location- Rosewood Doha- Department- Rooms - Front Office- Job Type- Full-time Permanent**Job Summary** Managing the operation of the Concierge team by assisting our guests with enthusiasm, efficiency and professionally always. Always maintaining Rosewood’s high standards of service...

  • Head Concierge

    7 days ago

    Doha, Qatar Hilton Full time

    A Chief Concierge supervises the Concierge Team and sets the department goals to help Team Members to create an exceptional Guest and customer experience. **What will I be doing?** A Chief Concierge, you will supervise the Concierge Team and set the department goals to help Team Members to create an exceptional Guest and customer experience. A Chief...

  • Chief Concierge

    4 days ago

    Doha, Qatar Minor International Full time

    **Company Description** A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Chief Concierge

    6 days ago

    Doha, Qatar Anantara Full time

    Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Residence Concierge

    7 months ago

    Doha, Qatar Swan Global WLL Full time

    Resident Services: Provide personalized and attentive service to residents, addressing their inquiries, requests, and concerns promptly and professionally. Assist with reservations, transportation arrangements, dining recommendations, and any other services they may require. - Communication and Relationship Building: Establish and maintain strong...

  • Concierge Supervisor

    1 week ago

    Doha, Qatar IHG Full time

    **About us** As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer...

  • Chief Concierge

    3 days ago

    Doha, Qatar BANYAN TREE Full time

    Enjoy awe-inspiring, authentic, and memorable experiences with Banyan Tree Doha At La Cigale Mushaireb. **Chief Concierge Agent** As **Chief Concierge** you’ll lead the delivery of guest requests and enquiries to ensure complete guest satisfaction. You’ll also be a brand ambassador and develop great working relationships with internal and external...

  • Concierge Manager

    7 months ago

    Doha, Qatar Al Abdulghani Motors Full time

    We are seeking a dedicated and detail-oriented Concierge Manager to join our luxury division. This role is pivotal in providing high-end, personalized services to our exquisite clientele, ensuring their experiences are as luxurious and seamless as the vehicles we offer. **Key Responsibilities**: - **Client Relations**:Build and maintain strong...

  • Hotel Concierge

    7 months ago

    Doha, Qatar MF Spa & Beauty Placements Full time

    **HOTEL CONCIERGE** **DOHA**: - Qatar (Middle East) **Starting Date**: A.S.A.P (Visa pending) **Contract**: Open **Reports to**: HR Manager **PACKAGE POTENTIAL & BENEFITS** - **QAR 2,200 per month**: - Company Accommodation - Company Transportation - Visa - Government medical - Recruitment Flight **JOB OVERVIEW**: - Under the guidance and...