Coordinator Service Delivery
7 months ago
**Key Roles & Responsibilities**
- Handle all operational tasks of ocean freight shipments
- Coordinate the customs clearance with the customs clearance brokers and the pick up/delivery of cargo with the land transport teams and spot service risks and come up with immediate solutions
- Responsible for avoiding unnecessary costs like port storage and line demurrage and should negotiate with line agents/transporter for better rates if possible.
- Ensure customers are provided excellent service along the shipment cycle with quick responses to inquiries and providing problem resolutions internally as well as externally.
- Billing of services and closing files in the TMS, incl. vendor invoices as per agreed operational KPIs.
- Follow specified systems, processes and procedures, implemented in the workplace, to ensure compliance with legal, regulatory, and other requirements/standards.
- Work safely at all times, protecting the health and safety of everyone in the workplace
**Education & Professional Qualification**:
Diploma in relevant field.
2-3 years working experience in a freight forwarding (air and ocean) operations role preferred.
Experience in Qatar or Middle East/GCC preferred.
Microsoft office and TMS
Fluent communication ( oral & writing ) in English and oral knowledge in Arabic preferred
2-3 years Market and industry experience
**Job Types**: Full-time, Permanent
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