Costomer Service Representative Travel

6 days ago


Doha, Qatar Travel Sector Full time

**Responsibilities**:

- Provide an exceptional level of service for the needs of Collette’s guests in an inbound and outbound call center.
- Successfully build professional relationships with guests, travel agents, and partners while optimizing the customer experience.
- Educate guests on product offerings, the advantages of traveling with Collette, and the offers and upgrades available to them. Process and review all customer requests accurately and efficiently.
- Complete thorough reservations within our booking system with tremendous attention to detail.
- Review and complete operational reservation notations, which require action by the Client Care Center. This includes but is not limited to; tour changes, flight schedule changes, re-booking components, requests for additional information and follow up notes.
- Collaborate with the sales team on customer requests and expectations as well as multiple internal departments to provide guest satisfaction.

**Requirements**:

- Diploma/Degree in Travel and Tourism/Hospitality, etc**.**:

- Passion for customer service and must have relevant work experience on Travel and Tourism Sector.
- Excellent knowledge of traveling software (computer reservations systems, GDS systems).
- Proficiency in English; knowledge of additional languages is an advantage.
- Exemplary sales skills and customer-oriented approach.
- Well versed in various areas of travel (domestic/international, business/holidays, group/individual etc).

**Experience**:

- Customer Service: 1 year (preferred)


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