Srmgr-sales I
4 weeks ago
**Additional Information**
**Job Number**24217375
**Job Category**Sales & Marketing
**Location**The St. Regis Marsa Arabia Island The Pearl Qatar, The Pearl Island, Doha, Qatar, Qatar
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Management
**职位概述**
负责主动招揽和管理具有巨大收入潜力的大型团体/餐饮相关机会。管理未由活动预订中心 (EBC) 处理的团体/餐饮机会。积极向上销售每个商业机会,以最大限度地提高收入。实现个人和团队相关的收入目标。验证业务是否及时、正常运转,确保服务妥善交付。负责通过在每次客户/宾客体验中提供卓越的服务,提升客户/客人忠诚度。为客户提供服务,以代表公司发展更多客户。
**求职者个人资料**
**教育和经验要求**
- **高中文凭或高中同等学历 (GED);2 年销售与营销、宾客服务、前台或相关专业领域工作经验。**
或者
- 在经认可的大学取得工商管理、市场营销、酒店和餐厅管理或相关专业的两年制学位;不要求工作经验。
**核心工作活动**
**了解市场机会并推动收入增长**
- 针对团体/餐饮客户、市场或细分市场,并重点关注主动式招揽和客户饱和。
- 与团体/餐饮搭档合作,有效管理商业机会。
- 回应酒店相关因素以外的团体/餐饮机会。
- 如果酒店未参与 EBC,则处理所有机会。
- 识别、审核和征求新的团体/餐饮业务,以实现个人和每家酒店的收入目标。
- 重点关注具有显著销售收入潜力的团体/餐饮客户。
- 制定有效的团体/餐饮销售计划和行动。
- 设计、开发和销售创意饮食活动。
- 通过向上销售套餐和创意餐饮,最大限度地提高收入。
- 了解整体市场 - 竞争对手的优势和劣势、经济趋势、供求关系等,并了解如何针对这些因素进行销售。
- 根据市场情况和各酒店需求,为每家酒店把握最佳机会。
- 利用谈判技巧和创造性的销售能力,达成业务并洽谈合同。
**提供卓越的客户服务**
- 处理具有巨大收入潜力和极高客户期望的复杂业务。
- 建立并加强与现有和新客户的关系,以实现未来的预订。活动包括销售拜访、娱乐节目、FAM 旅行、贸易展览等。
- 在社区内发展关系,以加强和扩大团体/餐饮销售机会的客户群。
- 支持品牌的服务和关系策略,通过在每次客户体验中提供卓越的服务来提高客户忠诚度。
- 提供卓越的客户服务,以提高市场份额。
- 执行品牌的客户服务标准和酒店的品牌标准。
- 执行和支持公司客户服务标准和酒店品牌标准。
- 参与和实践品牌的日常服务基本原则。
- 通过在客户的计划/活动之前和期间,协助客户并确保其满意度,执行示范性的客户服务以提升客户满意度和忠诚度。
- 通过了解客户的需求,并推荐最能满足其需求并超越其预期的相应特色和服务,同时建立关系和维护对酒店及品牌的忠诚度,为客户提供服务。
- 了解酒店的主要目标客户和服务预期;通过了解客户的业务、业务问题和顾虑,服务他们并在计划//活动之前和期间提供更好的业务解决方案。
**建立成功的关系**
- 与酒店外部的销售渠道(如市场销售、战略客户)协作,确保销售工作得以协调,并起到补充作用,而非重复。
- 管理和建立与主要内部和外部利益相关者的关系。
- 运用销售资源和行政/支持人员。
**其他责任**
- 利用内联网获取资源和信息。
- 进行现场检查。
- 根据需要订立合同。
- 执行和支持预订业务的运营方面(例如,生成提案,撰写合同,客户信函)。
- 万豪国际给予所有应聘者公平机会。我们始终坚持打造多元化的员工团队,秉承包容、以人为本的文化。我们绝不歧视任何受保护人群,例如残疾和退伍军人,或适用法律规定的任何其他群体。_
瑞吉酒店及度假酒店是永恒魅力与开拓精神兼具的行业典范,50 多家豪华酒店和度假酒店遍布全球各地繁华都市,缔造精妙优雅的住宿体验。自 20 世纪初约翰-雅各布-艾斯特四世在纽约率先开设瑞吉酒店以来,瑞吉便是雅致体验与定制服务的象征,亲切的非凡待客师团队和瑞吉的标志性管家服务力求为宾客呈献经典格调与现代气息融合的超凡体验。我们诚邀您加入瑞吉酒店开拓一番事业。加入瑞吉酒店,便是加入万豪国际集团的非凡品牌组合。**从这里扬帆起航**,发挥个人价值,**追求**人生目标,**融入**卓越国际团队,**展现**真我风采。
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