Technology Services Controller

4 weeks ago


Doha, Qatar Qatar Airways Full time

**About the role**:
**Key accountabilities include**:

- Lead the Change Advisory Board (CAB) meetings and ensure all change requests are analyzed, assessed for impact on existing IT services and processed as per the established ISO 20000 Change Management process.
- Ensure risk identification, quantification and mitigation are clearly documented for every change request processed.
- Assist in defining operational processes and procedures to ensure predictable operational outcomes in the areas of Change & Release management.
- Ensure process related KPIs are met and reported on a regular basis. Analyze existing KPIs and advise revision whenever required to ensure KPIs are effective.
- Develop and publish operational & compliance reports periodically and ad hoc basis (if required).
- Develop awareness training content and participate in the delivery of the content, as needed.
- Assist the team to ensure regular compliance checks of ISO 20000 related processes is carried out at regular intervals as per agreed plan and track findings for closure.
- Ensure established processes for change and release management are aligned to both ISO 20000 and ISO 27000 standards.

**Qualifications**:
**About you**:

- **Without a Degree**:High School qualification / Vocational Qualification / Diploma or Equivalent (Type of Diploma based on role)

**OR**

**With a Degree**:Bachelor’s degree or equivalent
- Minimum 5 years of IT Change and Release management experience required.
- ITIL V3 or ITIL V4 Certification (Intermediate/ Specialist level).
- Good understanding of international framework of ISO 20000 and ISO 27000 with Lead Auditor certification in either of the standards preferred.
- Design and develop compliance reports from various data sources.
- Attention to detail and motivated to deliver exceptional quality
- Strong analytical skills.
- Ability to work independently and handle multiple tasks concurrently with strong written and verbal communication.



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