Spa Manager

2 days ago


Doha, Qatar Enbat Holdings Full time

Scope of Work:

- Development of spa and wellness services.
- Personalization of Spa Menu, Treatment Menu ( and market research, prices according to SPA)
- Support in the implementation of marketing and public relations pieces ( in conjunction with staff)
- Selection of equipment for spa use.
- Creat a daily goal plan with the team
- Elaboration of the Operations manuals of SPA
- Create Qulaity Control Manual
- Assist in the Sales, Marketing and Internal Control team
- Team Manual and Spa Dress Code
- Staff screening and interview of applicants
- Technical Training for Spa staff and sales team, ethics professional, employee periodic
- assuring the quality of both spa services.
- Ensure quality standards for spa
- Monitoring of activities and services provided by the spa
- Weekly and monthly reporting.
- Monthly sales, training and operations report
- Marketing review and analysis
- Seasonal campaigns and special promotions planning

General

All Botany Lab team members are expected to:

- Attend and contribute to all team meetings and Lab training sessions
- Project a positive and motivated attitude at all times
- Maintain a professional working manner in interactions with team members, customers and suppliers
- Have a thorough knowledge of all Botany products, services and facilities
- Carry out any reasonable duties and responsibilities as assigned

Personal
- Team members must arrive on time for their shift, and dressed according to the Botany Employee Handbook dress code guidelines.
- Team members are not permitted to smoke within 100m (or in sight line) of Botany Lab premises and must adhere to smoking regulations as listed in the Botany Employee Handbook
- Team members may wear clear or neutral coloured nail polish and jewellery should adhere to the guidelines within Employee Handbook
- Hands and nails must be cleaned frequently

Required qualifications, technical and personal skills
- Bachelor Degree qualification and higher
- Business / spa / ITEC/ CIDESCO certification
- Spa/ Hospitality industry experience
- Excellent English speaking, reading and writing skills
- Arabic language skills are an advantage
- Experience handling a multinational team
- Ability to manage negative feedback and complaints appropriately
- Strong interpersonal and customer service skills
- Intermediate to advanced MS office and Spa Booker skills

**Job Types**: Full-time, Permanent


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