Assistant SPA Manager

2 weeks ago

Doha, Qatar Qatar Airways Full time

**About the role**

As Qatar Duty Free Assistant Spa Manager Provide direct assistance to the Spa Manager in ensuring operational excellence. During the shift responsible for overseeing spa operations, ensuring guest satisfaction and coordinating team member responsibilities.

**Operational **
- Help build a high-performing team that works together collaboratively, through skills development and training in accordance with the Spa Manager’s guidelines.
- Ensure that the set-up of the spa area and facilities is correct at all times, and well presented. Maintain concise records of all spa items in order to ensure the facility is able to function seamlessly, and the guest experience is maintained.
- Assist Spa Manager in all areas of spa operations, including inventory management, monitor key performance indicators and the prepare KPIs and spa revenue reports. Complete shift reports for the Spa Manager.
- Supervise daily spa operations and ensure service standards are upheld. Exemplify excellent customer service and ensure excellent service is consistently delivered to all guests.
- Monitor, respond to and action guest feedback as appropriate. Review all guests feedback in relation to assigned area, and if required, ensuring corrective measures are implemented, guests are contacted and follow up is provided. Further using this feedback, work towards continued growth in the overall guest satisfaction rating for the area by identifying areas potentially underperforming.
- Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment. Comply with environmental, health and safety policies and procedure.
- Assist in the management of staff scheduling. Assign daily tasks to team members, in accordance with Spa Manager’s guidelines.
- Provide training to support individual and team performance, as requested by Spa Manager.
- Assist in the updating of the spa’s Operating Procedures and Policies Manual, and ensure correct implementation of the spa’s operating procedures.
- Supervise a team with diverse talents and responsibilities, supporting team members in their daily tasks and ensuring operations run smoothly.
- In the absence of the Spa Manager, make decisions on matters involving the guest experience.
- Perform same activities and tasks as team members, including treatments and services, retail sales and bookings, according to the needs that may arise.
- Perform other department duties related to his/her position as directed by the Head of the Department.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

**Qualifications**:
**Qualifications and Experience**:
**Without a Degree**:

- High School Qualification / Vocational Qualification /Diploma or Equivalent (Type of Diploma Based on Role) with Minimum 5 years of job-related experience

**OR**

**With a Degree**:

- Bachelor’s Degree or Equivalent with Minimum 4 years of job-related experience

Essential
- Beauty/spa therapist qualification/ certification
- Spa management experience in a luxury standard spa.

Preferred
- Business administration qualification an advantage
- Training experience is an advantage.

**Job Specific Skills**:
Essential
- Excellent knowledge of luxury service standards
- Well-versed in all areas of spa operations and management
- Proficient computer skills
- Fluency in both written and spoken English
- Team player
- Communication
- Attention to detail
- Time management
- Planning
- Problem solving
- Empathy
- Self-motivated
- Willing to work on a flexible schedule, including nights and weekends.
- Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members.

Preferred

Knowledge of Arabic language is an advantage

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to b

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