Assistant Royal Services Manager

2 weeks ago

Doha, Qatar RAFFLES Full time

Responsibilities:
The Royal Service Assistant Manager will be responsible for the daily operations and administration of the Royal Service department, including providing support, coaching, training and directing a team of Royal Service Supervisors and Royal Service Agents. Furthermore, The Royal Service Assistant Manager will ensure update and maintenance of the hotel’s telephone system as well as reviewing and maximization of the current and future revenue opportunities related to telecommunications at the Hotel. On occasion, may be required to assist the Front Office Management Team.
- Manage the day-to-day Royal Service operations including performance management and development of the Royal Service Team
- Develop and implement a long-term Royal Service operating plan for all relevant departments of the hotel
- Maintain an efficient hotel telephone system in co-operation with the IT Manager
- Manage the departmental payroll procedures
- Conduct annual performance reviews in accordance with hotel standards and ensure that colleague’s concerns are acted upon
- Establish and maintain an effective communication process with all departments, in particular with Reception/Front Office, Housekeeping and Engineering
- Develop, implement and monitor goals and reach objectives for the Royal Service department
- Be a liaison between the hotels 3rd party communication providers
- Maintain and develop the “Royal Service” software system to reach the most effective use of this tool
- Ensure service standards are met
- Communicate and analyze JD Power results and take appropriate action to constantly improve guest satisfaction
- Ensure all guest complaints receive prompt action and follow-up
- Ensure that all opportunities to reduce telecommunication costs are implemented
- Check and approve monthly telephone statements
- Have a complete knowledge of the hotel’s emergency procedures and be the departmental liaison to the Health and Safety Committee
- Provide 24-hour support as a member of the primary emergency response team
- Actively participate and support Fairmont’s Service Plus Program
- Ensure environmental practices are followed, as appropriate in Royal Service
- Perform other duties and projects assigned by the Front Office Manager

Qualifications:

- Fluency in English and **local language** essential (Both verbal & written)
- Excellent knowledge of Front Office Procedures
- General knowledge of key departments such as Housekeeping and Maintenance an asset
- Knowledge of Property Management System (Opera) and Microsoft XP
- Minimum of two years as a manager within the Front Office
- Highly organized, career and result oriented with the ability to be flexible with hours, days off, assignments and additional duties
- Must be able to work well under pressure in a fast-paced and constantly changing environment
- Must possess excellent interpersonal and motivational skills
- Excellent written and verbal communications skills
- Must be a strong team player with proven leadership, development and delegating skills
- Diploma in Hotel Management an asset
- Professional manner, outgoing personality, and ability to work on own initiative
- Knowledge of a third language an asset

  • Cluster Reservations and Royal Services Supervisor

    3 weeks ago

    Doha, Qatar RAFFLES Full time

    **Company Description** BeLimitless We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Food Runner

    3 weeks ago

    Doha, Qatar Royal Cup Restaurant & Speciality Coffee Full time

    **Royal Cup Restaurant & Speciality Coffee is Hiring a Food Runner! Join Us and Be Part of the Culinary Excellence!** Are you a proactive and energetic individual who thrives in a fast-paced environment? Royal Cup Restaurant & Speciality Coffee is seeking a dedicated Food Runner to play a crucial role in ensuring our customers receive a seamless and...

  • Waitress/cashier

    3 weeks ago

    Doha, Qatar Royal Cup Restaurant & Speciality Coffee Full time

    **Royal Cup Restaurant & Speciality Coffee is Expanding! Join Our Team as a Waitress/Cashier!** Are you a dynamic and customer-focused individual with a passion for providing excellent service? Royal Cup Restaurant & Speciality Coffee is on the lookout for energetic and friendly Waitresses/Cashiers to join our growing team. If you have a warm personality,...

  • Executive Assistant to Royal Member

    2 weeks ago

    Doha, Qatar Premium Solutions Consultancy Full time

    Executive Assistant to perform a variety of administrative tasks, act as Sheikha’s “right-hand person”, filter and attend to her day-to-day functions. - **Gender Preferred** : Females preferred, with an age up to 38. - **Contract Duration**: Open contract with at least 2 months’ notice period - **Nationality Preferred** : Any as long as you have...

  • Female -all Around Beautician

    7 days ago

    Doha, Qatar Royal Beauty Lounge Full time

    Royal Beauty Lounge is seeking skilled and passionate female beauticians to join our team! We are looking for all-round beauticians who can perform a variety of services, including waxing, threading, facials, manicures, and pedicures. Key Responsibilities: - Provide high-quality beauty treatments to clients. - Maintain a clean and hygienic work...

  • Barista

    3 weeks ago

    Doha, Qatar Royal Cup Restaurant & Speciality Coffee Full time

    ☕ **Royal Cup Restaurant & Speciality Coffee is Hiring! Join Us as a Barista! ☕** Are you a passionate and skilled Barista looking to showcase your talents in a unique and upscale environment? Royal Cup Restaurant & Speciality Coffee is seeking an enthusiastic and experienced Barista to join our team. If you have a love for crafting exceptional coffee...

  • Assistant Head of Teaching and Learning Secondary School

    4 weeks ago

    Doha, Qatar The Royal Grammar School Guildford QatarRoyal Grammar School Guildford in Qatar -Um Salal -Doha Full time

    **Salary**: Competitive Tax Free **Job type**: Full Time, Permanent 26 March 2025 **Job overview**: **About the School**: Due to the continued growth of The Royal Grammar School Guildford, Qatar (RGSGQ) we seek to appoint an outstanding Assistant Head of Teaching and Learning Secondary School to join one of the most prestigious British International...

  • Pastry and Bakery Chef

    3 weeks ago

    Doha, Qatar Royal Cup Restaurant & Speciality Coffee Full time

    **Royal Cup Restaurant & Speciality Coffee is Seeking a Talented Pastry and Bakery Chef! Elevate Our Sweet Offerings with Your Expertise!** Are you a skilled and creative Pastry and Bakery professional with a passion for crafting delightful desserts? Royal Cup Restaurant & Speciality Coffee is in search of an experienced specializing in Pastry and Bakery to...

  • Assistant Manager

    7 days ago

    Doha, Qatar Andaz Doha Full time

    Summary Come & join us at Andaz Doha - a concept by Hyatt! Hyatt has redefined the hotel experience that reflects the Hindi meaning of "Andaz, personal style". Local inspirations, simplified luxuries, uncompromised service and leading-edge design all create the Andaz concept which is growing worldwide. We’re seeking for an Assistant Manager - Event...

  • Female Sales Executive

    2 weeks ago

    Doha, Qatar The Royal Riviera Hotel Full time

    The Royal Riviera Hotel is looking for a SALES EXECUTIVE who is ready to work in dynamic work environment and is passionate to provide great service to guests. Our sales executive main aim is to drive the business revenue growth, through identification and implementation of new business opportunities and superior customer retention strategies. - Achieve...

  • Videographer and Editor

    2 days ago

    Doha, Qatar Royal Orbit Innovations Full time

    **Company Overview**: Royal Orbit Innovations, is a Marketing and Media company that is committed to delivering high-quality content. We are looking for a creative and skilled Videographer and Editor to join our team. If you're passionate about visual storytelling and editing, and want to make an impact in the world of Media, we want to hear from you! **Key...

  • Year Group Supervisor Job Description

    5 days ago

    Doha, Baladīyat ad Dawḩah, Qatar The Royal Grammar School Guildford Qatar Full time

    School ValuesThe Royal Grammar School Guildford Qatar believes passionately in the importance of inclusivity, scholarship, integrity, respect, tenacity, and service. These timeless values are embedded in the curricular and extra-curricular life of the school and ensure that students emerge as humble, grounded, and decent individuals committed to making a...

  • Technical Assistant

    4 days ago

    Doha, Qatar MPH Global Services Full time

    Category: Oil and Gas Industry: Oil & Gas City/Country: Doha, Qatar Location: Qatar **Job Purpose** Provide Drilling & Completions (D&C) Engineering team support through development and maintenance of various databases (including SharePoint), data analysis and reporting, facilitation of onboarding activities for new Engineering staff, organizing and...

  • Assistant Manager Operations

    3 days ago

    Doha, Baladīyat ad Dawḩah, Qatar talabat Full time

    We are hiring for an Audi Sport & Exclusive Manager to be based within the Sales department in our Dubai office for the Audi brand. In this role, you will be responsible for the exploitation of each market potential in the Middle East Region for highly individualized vehicles as well as high performance vehicles. You will be the main contact for high...

  • Chef Assistant

    7 days ago

    Doha, Qatar Evolve Business Services Full time

    **Urgent Hiring: Chef Assistant & Barista Assistant** We are looking for passionate and skilled individuals to join our team specializing in snacks & sweets! **Positions Available**: - **Chef Assistant**:Assist in food preparation, maintain kitchen cleanliness, and support the chef in creating delicious snacks and sweets. - **Barista Assistant**: Help...

  • Assistant Project Manager

    2 days ago

    Doha, Qatar Al Asmakh A To Z Services Group Full time

    **Requirements** - Have minimum of 5 years’ experience in working as Assistant Project Manager in similar business nature. - Have minimum of 5 years’ experience in working with any FM “Quality Monitoring System” - Certified in BICSc (British Institute of Cleaning Science) - Knowledgeable in CAFM system - Able to speak and write in Arabic - Completed...

  • Receptionist/office Assistant

    1 week ago

    Doha, Qatar PG Services Full time

    **Responsibilities**: - Greet clients and visitors in a professional and friendly manner - Answer incoming phone calls and route them to the appropriate team member - Schedule appointments and manage the company's calendar - Manage incoming and outgoing mail and packages - Maintain a clean and organized reception area - Perform basic office tasks such as...

  • Soft & Hard Services Assistant

    4 weeks ago

    Doha, Qatar Ritaj Full time

    **Soft & Hard Services Assistant** **Location**: Qatar **Company**: Ritaj Facility Management **Employment Type**: Full-time **Salary Range**: QAR **5,000 - 6,500** per month **Job Summary**: **Key Responsibilities:Soft Services**: - Assist in managing housekeeping, cleaning, pest control, landscaping, and waste management services. - Support in...

  • Healthcare Specialist Manager

    3 days ago

    Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    The Healthcare Specialist Manager is a key position at lxbfYeaa, responsible for delivering high-quality patient care and services within the department. As a Senior Consultant, you will work closely with the medical team to achieve excellent patient outcomes.Education and Qualifications:Arab Board of Health SpecializationsThe American Board of Medical...

  • Office Assistant

    2 weeks ago

    Doha, Qatar Ritaj Services Full time

    **Office Assistant** Our company is looking for an office assistant to be responsible for handling clerical tasks in our office. You will be handling incoming phone calls and other communications, greeting clients and visitors, managing files, updating paperwork and other documents, and performing other general office clerk duties and errands. **Office...