In Room Dining Order Taker

5 months ago

Qatar Wyndham Hotels & Resorts Full time

Wyndham Hotels and Resorts is now seeking a In Room Dining Order Taker (Arabic Speaker) to join our team at Wyndham Grand Doha West Bay Beach in Doha, Qatar.

**Job Summary**:
The Room Service Cashier/Order Taker is responsible for taking, communicating and processing guest orders accurately and timely. He/she is also responsible for ensuring that all paperwork is in order and proper payment is collected.

**Education & Experience**:

- High School diploma or equivalent and/or experience in a hotel or a related field preferred.

**Physical Requirements**:

- Flexible and long hours sometimes required.
- Medium work - Exerting up to 50 pounds of force occasionally, and up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.

**General Requirements**:

- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Wyndham Hotel & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Wyndham Hotel & Resorts Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
- Maintain a friendly and warm demeanor at all times.

**Fundamental Requirements**:

- Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
- Answer the telephone according to established standards.
- Call all guests before delivery of order.
- Ensure order is taken properly, by repeating orders back to the guest.
- Ensure all special orders are communicated to servers and to the kitchen.
- Process tickets upon servers return, and call back each guest to confirm satisfaction.
- Process mini-bar tickets.
- Know and upsell the current specials.
- Be aware of “86” terminology and communicate items to servers.
- Have a thorough knowledge of menus and current specials in applicable departments.
- Adhere to all current service standards when receiving, preparing and delivering a guest’s order.
- Check all server side work duties for opening and closing.
- Assist in the upselling of wine to guests.
- Estimate delivery times according to business volume.
- Handle money according to hotel standards, ensuring accurate balancing.
- Assist servers in the preparing and delivery of guest orders, as needed.
- Ensure cash is dropped in safe.
- Pay out service gratuities and run appropriate reports.
- Clear trays from floors according to established standards.
- Ensure overall guest satisfaction.

**COMPANY OVERVIEW**:
Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,100 hotels across over 95 countries on six continents. Through our network of more than 836,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

**Job Location**: Wyndham Grand Doha West Bay, West Bay Doha, Diplomatic Area, Plot number 2003, Doha, Doha 66626
Employment Status: Full-time

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