Senior Project Assistant

3 months ago

Doha, Qatar Talent Pal Full time

Position Title**:Senior Project Assistant (Case Management)**

Duty Station**:Doha, Qatar**

Classification**:General Service Staff, G-6**

Type of Appointment**:One Year Fixed Term, with possibility of extension**

Estimated Start Date**:As soon as possible**

Closing Date**:25 September 2024**
- Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants._

IOM is committed to a diverse and inclusive work environment. Read more about diversity and inclusion at IOM at confidential

Applications are welcome from first
- Antigua and Barbuda; Barbados; Botswana; Cabo Verde; Comoros; Congo_
- (the); Cook Islands; Dominica; Fiji; Grenada; Guinea-Bissau; Holy See;_
- Iceland; Kiribati; Lao People's Democratic Republic (the); Madagascar;_
- Marshall Islands; Micronesia (Federated States of); Namibia; Nauru;_
- Palau; Saint Kitts and Nevis; Solomon Islands; Suriname; The Bahamas;_
- Tonga; Tuvalu; Uzbekistan; Vanuatu_

**_ Context:_**

The United States Refugee Admissions Program (USRAP) operates world-wide with a target of providing resettlement opportunities to thousands of refugees each year. IOM provides a range of assistance and support to the USRAP including, but not limited to, case processing, migration health assessments, cultural orientation training, organized transportation and administration of a travel loan and collections program. The Department of Operations and Emergencies (DOE), specifically the Resettlement and Movement Division (RMM), has the organizational responsibility to provide direction, oversight, and guidance to IOM’s global support to all resettlement programs.

**_ Core Functions / Responsibilities:_**

1. Oversee a team of RSC staff members undertaking case management activities in an assigned area or areas, such as file integrity, program access, prescreening, field team, adjudications support, scheduling or pre-departure assistance, including supporting staff development processes such as hiring, providing training, assigning duties and giving feedback to staff members on their performance on a regular basis to ensure high quality work and the accurate completion of case management activities.

2. Oversee the efficient and effective management of refugee case files and medical records, including, if assigned, the creation of new case files, the timely and accurate distribution, return and re-filing of case files, that the file tracking system is used to keep comprehensive track of files, and that files are scanned and transformed into travel packets as needed.

3. Oversee refugee interviews, if assigned, ensuring team members use appropriate interview techniques, treat refugee applicants with dignity and respect, follow up-to-date formfill and casework procedures, correctly enter data into the Refugee Admissions Program System (START) and other databases, accurately verify information previously entered into files such as biographic and family information, scan, photocopy, attach, file and translate documents as needed, and photograph applicants in accordance with established Standard Operating Procedures (SOPs).

4. Organize and schedule refugee appointments, including, if assigned, creating and running ad hoc reports, creating schedules in START or another database, entering schedule data, updating schedules, overseeing the issuance of notifications and the confirmation of appointments, ensuring applicants are notified of their appointments in an effective, respectful and timely manner, facilitating interpretation assistance and maintaining a related database, and assisting with circuit ride logistics as needed.

5. In relation to the adjudication of refugee case files, provide support to USCIS officers and oversee daily adjudications activities, the distribution of adjudications work to team members, the delivery of briefings for refugee applicants, interpretation during interviews, data entry, logístical support and notifications to refugees of their results.

oversee processes such as program access verification, security checks or assurances as required.

7. Utilizing reports, oversee and conduct regular QC of case files and data in START to ensure the accuracy of all case information, the RSC’s compliance with all USRAP and RSC SOPs and that processing pipelines are as short and efficient as possible, with expedited cases progressing as needed.

8. In coordination with the Project Coordinator, liaise as needed with other teams and units in RSC and with external partners such as USCIS, the Refugee Processing Center (RPC), panel physicians, the US Embassy and the United Nations High Commissioner for Refugees (UNHCR). Prepare team statistics and report regularly to the Pr

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