Outlet Manager for Stock Burger Co

2 weeks ago

Qatar Crowne Plaza Hotels & Resorts Full time

We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way. With over 370,000 colleagues in nearly 100 countries sharing our values, there are countless opportunities at your fingertips. We’re growing; grow with us. Conveniently located in the heart of one of Doha's key business districts, close to major banks, Crowne Plaza and Holiday Inn Doha - The Business Park is just a 15-minute drive by car or complimentary shuttle from Doha's Hamad International Airport and near such attractions as Museum of Islamic Arts and Souk Waqif. Our 378 stylish guestrooms and suites at Crowne Plaza and 307 well-appointed guestrooms at Holiday Inn are all equipped with modern amenities designed for comfort and high-speed wireless internet access to stay connected.

**Your day-to-day**:

- Supervise the day-to-day functioning of all restaurant employees, facilities, sales, and costs
- Supervise coordinate and directs the prompt, efficient, and courteous service of Food & Beverage in the restaurant
- Control and analyze, on an ongoing basis, the following:

- Quality levels of production
- Guest Satisfaction
- Merchandising and marketing
- Operating costs
- Sanitation, cleanliness, and hygiene
- Establish and maintain effective employee relations
- Conduct, under the guidance of the Food & Beverage Director and the Assistant Food & Beverage Manager, such functions as interviewing, hiring, employee orientation, on-the-job performance, coaching, counseling, and suspension if necessary to ensure appropriate staffing and productivity
- Develop formal training plans and implement job training sessions for restaurant employees
- Attends and contributes to the daily Food & Beverage briefings and monthly meetings
- Conduct pre-meal briefings and maintains liaison with Executive Chef
- Participate in service as necessary in accordance with the requirements and practices of the restaurant
- Ensure hotel grooming and appearance standards of the staff in the restaurant are met
- Control stocks for daily use in the restaurant to ensure service requirements are met
- Schedule guest reservations and arranges for private parties in the restaurant
- Participate in the preparation of the Food & Beverage department budget and goals
- Conduct all administrative work required, including but not limited to:

- Attendance records, Duty Roster, Guest index, and Logbook

**What we need from you**:

- Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
- Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
- Fluency in the local language - extra language skills would be great, but not essential Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths, and computers
- Flexibility - night, weekend and holiday shifts are all part of the job
- Previous experience in a Food & Beverage/Restaurant operations management role
- Passion for leadership and teamwork
- Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling
- Eye for detail to achieve operational excellence

**What you can expect from us**:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life - including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our wellbeing

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