Guest Relations Manager

4 weeks ago

Doha, Qatar Marriott International, Inc Full time

**Job Number** 22217810

**Job Category** Rooms & Guest Services Operations

**Location** West Bay Doha Autograph Collection, Diplomatic Street, West Bay Area, Doha, Qatar, Qatar VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

**CORE WORK ACTIVITIES**

**Managing Guest Services and Front Desk Operations**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Understanding employee positions well enough to perform duties in employees' absence.

**Maintaining Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Assists with energy conservation efforts by monitoring compliance during property tours.

**Supporting Projects and Policies Related to Guest Experience and Safety**
- Supports implementation of the customer recognition/service program, communicating and ensuring the process.
- Supports regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
- Sends copy of MOD report to all departments on a daily basis.
- Ensures compliance with all policies, standards and procedures.
- Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
- Understands and complies with loss prevention policies and procedures.

**Ensuring and Providing Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
- Serves as a leader in displaying outstanding hospitality skills.
- Sets a positive example for guest relations.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Maintains high visibility in public areas during peak times.
- Provides immediate assistance to guests as requested.
- Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
- Records guest issues in the guest response tracking system.
- Reviews comment cards and guest satisfaction results with employees.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

**Managing and Conducting Human Resource Activities**
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

**Additional Responsibilities**
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
- Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
- Communicates any variations to the established norms to the appropriate department in a timely manner.
- Participates as needed in the investigation of employee and guest accidents.
- Performs Front Desk duties in high demand times.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce

  • Guest Relations Manager

    4 weeks ago

    Doha, Qatar Marriott International, Inc Full time

    **Job Number** 23192933 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Doha Resort & Convention Hotel, Al Corniche Street, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees all...

  • Guest Relations Manager

    4 weeks ago

    Doha, Qatar Marriott International, Inc Full time

    **Job Number** 23015180 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Doha, P.O. Box 23400, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Supports all property operations, ensuring that the highest levels of hospitality...

  • Guest Relations Manager

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Sheraton Grand Doha Resort & Convention Hotel, Al Corniche Street, Doha, Qatar, Qatar VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYServes as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of...

  • Guest Relations

    4 weeks ago

    Doha, Qatar Hilton Full time

    Guest Relations A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What will I be doing?** As a Guest Relations Team Member, you will serve on...

  • Guest Relations Manager

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation West Bay Doha Autograph Collection, Diplomatic Street, West Bay Area, Doha, Qatar, Qatar VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYSupports all property operations, ensuring that the highest levels of hospitality and service are provided....

  • Guest Relations Manager

    4 weeks ago

    Doha, Qatar RIXOS RIXOS DOHA QETAIFAN ISLAND Full time

    **Rixos Qetaifan Island North** Opening in 2023, Rixos Qetaifan Island North will comprise a 345-key hotel, along with a souq encompassing 11,000sqm of leasing space, a beach club, a theme park, and a waterpark. The resort will boast panoramic views of the Arabian Gulf. Rixos plans to provide a platform for showcasing Qatar as a tourism destination. One of...

  • Guest Relations Manager

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar RIXOS RIXOS DOHA QETAIFAN ISLAND Full time

    Rixos Qetaifan Island NorthOpening in 2023, Rixos Qetaifan Island North will comprise a 345-key hotel, along with a souq encompassing 11,000sqm of leasing space, a beach club, a theme park, and a waterpark. The resort will boast panoramic views of the Arabian Gulf. Rixos plans to provide a platform for showcasing Qatar as a tourism destination. One of the...

  • Guest Relations Agent

    4 weeks ago

    Doha, Qatar Rixos Gulf Hotel Doha Full time

    **Guest Relations Agent** The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious Services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our...

  • Guest Relations

    4 weeks ago

    Doha, Qatar TRAGS Electrical Engineering And Air Conditioning Company WLL Full time

    o Responsible to make sure VIP guest experience is good - Know how to speak and deal with Guests - Know how to approach Guests - Memorize VIP habits and know their close contacts / protocol team - Visit VIP when required and make sure they always prefer our venue as their favorite restaurant - Full responsibility to take care of any inspection on the ground...

  • Guest Relations

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Tawar Mall Full time

    Requirements:- Can speak TAGALOG language.- At least 165cm to ensure compatibility with participating in promotional activities. Proven experience as a Guest Relations Officer or Receptionist (mall experience is an advantage). Familiarity with hospitality industry standards. A customeroriented and outgoing personality.Responsibilities: Greeting guests in a...

  • Guest Relations Supervisor

    1 month ago

    Doha, Qatar Hilton Full time

    A Guest Relations Supervisor directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. **What will I be doing?** As Guest Relations Supervisor, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order...

  • Guest Relations

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar TRAGS Electrical Engineering And Air Conditioning Company WLL Full time

    o Responsible to make sure VIP guest experience is good Know how to speak and deal with Guests Know how to approach Guests Memorize VIP habits and know their close contacts / protocol team Visit VIP when required and make sure they always prefer our venue as their favorite restaurant Full responsibility to take care of any inspection on the ground from MOI,...

  • Guest Relations

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar TRAGS Electrical Engineering And Air Conditioning Company WLL Full time

    o Responsible to make sure VIP guest experience is goodo Know how to speak and deal with Guestso Know how to approach Guestso Memorize VIP habits and know their close contacts / protocol teamo Visit VIP when required and make sure they always prefer our venue as their favorite restauranto Full responsibility to take care of any inspection on the ground from...

  • Guest Relations Officer

    2 months ago

    Doha, Qatar Anantara Full time

    **Company Description** A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Guest Relations Officer

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar The Ritz-Carlton Qatar Full time

    Supervising check-in and check-out procedures including reservations and financial transactions.Instantly accommodate guest requests such as in-room dining.Ensure that guests with special needs receive appropriate servicesCoordinate and manage communications between guests and staff and follow up to ensure customer issues are resolved.Supervise informing...

  • Guest Relations Officer

    4 weeks ago

    Doha, Qatar The Ritz-Carlton Qatar Full time

    Supervising check-in and check-out procedures including reservations and financial transactions.Instantly accommodate guest requests such as in-room dining.Ensure that guests with special needs receive appropriate servicesCoordinate and manage communications between guests and staff and follow up to ensure customer issues are resolved.Supervise informing...

  • Guest Relation Officer

    3 weeks ago

    Doha, Qatar Vistas Global Full time

    **Job Overview**: The Guest Relations Officer, with a background in the hotel industry, plays a pivotal role in ensuring exceptional guest experiences and maintaining the reputation of the hotel. They leverage their hospitality expertise to provide personalized service, address guest concerns, and foster lasting relationships with patrons. **Key...

  • Guest Relations Agent

    2 months ago

    Doha, Qatar voco Full time

    Review arrival lists to welcome guests Attend to special guests (e.g. VIPs) and answer their inquiries Help prepare welcome folders with collateral Provide information about amenities, area and venues and promote services Anticipate guest needs and build rapport with customers Offer assistance with certain tasks (e.g. confirming travel arrangements, taking...

  • Guest Relations Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar voco Full time

    Review arrival lists to welcome guestsAttend to special guests (e.g. VIPs) and answer their inquiriesHelp prepare welcome folders with collateralProvide information about amenities, area and venues and promote servicesAnticipate guest needs and build rapport with customersOffer assistance with certain tasks (e.g. confirming travel arrangements, taking...

  • Guest Relations Supervisor

    3 weeks ago

    Doha, Qatar voco Full time

    Provide upscale guest service experiences for clients throughout their stay -Ensure clients are properly greeted upon their arrival -Monitor daily bookings and ensure assigned rooms are prepared prior to check-in -Coordinate luggage collection and storage -Oversee check-in and check-out procedures, including reservations and financial...