Senior Manager

3 months ago


Doha, Qatar Qatar National Bank (QNB) Full time

Senior Manager - Merchant Operations - Cards Operations (Opportunity for Qatari Applicants only)

**About QNB**
Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group's presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor's (A), Moody's (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group's consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

**Role Summary**:
**Role Description**:
Assist the AVP Merchant Operations in the creation of Key Performance Indicators (KPIs), for performance monitoring and quality measurement purposes, pertaining to the entire Card & Merchants Operations Department and monitoring their achievements on Periodic basis. Then Ensure Merchant Services Unit's functions runs as an efficient processing center.

Coach & up with Merchant Associates & officers to ensure implementation of the Requirements in a timely manner.

Provide timely and accurate information to Merchant manager

Accountable for Monitoring Merchants activities in accordance with set payment processing methods and other procedures.

Endure settlement compliance to local and international rules and regulations provided by regulatory bodies and Visa/ MC requirements.

Ensure that all exceptions processing correctly identified and inform the VP Merchants for further action.

Maintain the relationship with third party processors in accordance with set communication protocols.

Ecommerce merchants file payment processing assures on daily basis that all files are loaded to acquiring relevant system.

P.O.S transactions file processing into merchant relevant systems, on daily basis verifying whatever transactions recorded into the bank host.

Preparing/Reformatting Q-Pay MICROS and AMEX and AMEX Government files by using merchant dedicated bank system and assure the daily process is accords.

Daily monitoring to various bank merchant systems (base24, prime, oracle, MIGS, Cyber Source, MICROS, terminal management system, and oracle) configuration as part to whatever assigned by unit head as daily task list.

Implementation of a proper checklist of any new system/service within merchant unit.

Ensuring, daily that all merchants processes completed duly by backup staff in case of absence of primary staff.

Raise IR, CR, SARF. for merchant staffs in case any system failure happened and it up till closure.

Ecommerce supervisor should ensure that all card's scheme mandates implemented & followed correctly.

Complete accounting & settlement knowledge in-order to able to check and approve GL- Vouchers, on-boarding new merchant

**Qualification**:
Bachelor's Degree in marketing, accounting or finance or IT seasoned with minimum 6-8 years of experience in the Merchant & ecommerce operations industry

Additional required skills:

- Experience with multiple POS systems.
- Proven technical and project management abilities.
- Possesses problem solving/ decision making skills.
- Familiar with the balanced scorecard approach.
- Good adaptability to multinational environment, with wide exposure to various cultures and customs.
- Evident and proven ability to provide superior customer service.
- Knowledge of industry technology and International branch structure.
- Knowledge of rules and regulations of card business.
- Excellent Communication skills.
- Customer relations management skills

Note: you will be required to attach the following:
1. Resume / CV

2. Copy of Passport or QID

3. Copy of Education Certificate

Job ID 167429



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