Front Office Duty Manager

2 weeks ago

Doha, Qatar JMJ Group Holding Full time

Key Responsibilities:

- Supervise the front desk team, including front desk agents, concierge, and bell staff.
- Guide, coach, and support team members to ensure high performance and guest satisfaction.
- Conduct regular team meetings and training sessions to communicate updates, policies, and procedures.
- Ensure exceptional guest service by greeting guests warmly, addressing inquiries and concerns promptly, and resolving issues effectively.
- Monitor guest feedback and implement improvements to enhance guest satisfaction.
- Handle escalated guest complaints or special requests with professionalism and empathy.
- Oversee front desk operations, including check-in, check-out, reservations, and room assignments.
- Ensure compliance with hotel policies, procedures, and brand standards.
- Monitor room availability and manage room inventory to maximize occupancy and revenue.
- Maintain a safe and secure environment for guests and team members by enforcing safety and security policies.
- Respond to emergencies or incidents, coordinating with relevant departments and authorities as necessary.
- Conduct regular inspections of the lobby, public areas, and back-of-house areas to ensure cleanliness and safety standards are met.
- Liaise with other departments, such as housekeeping, maintenance, and food and beverage, to coordinate guest services and resolve issues.
- Communicate effectively with team members, managers, and guests through verbal and written communication channels.
- Collaborate with the Front Office Manager and other department heads to implement initiatives aimed at improving guest satisfaction and operational efficiency.
- Previous experience in front office operations, preferably in a supervisory or managerial role.
- Excellent interpersonal and communication skills, with the ability to interact effectively with guests and team members at all levels.
- Strong leadership abilities, with a focus on coaching, mentoring, and motivating team members.
- Exceptional problem-solving skills and the ability to handle guest complaints and emergency situations calmly and effectively.
- Flexibility to work varying shifts, including weekends and holidays, as required.

**Job Types**: Full-time, Permanent

Application Question(s):

- Do you possess a valid Qatar Residence Permit?
- Do you have excellent leadership skills and exceptional communication skills?
- Do you have experience in managing budgets, revenue proposals and forecasting results?
- Do you speak Arabic?

**Education**:

- Diploma (preferred)

**Experience**:

- Duty Manager: 3 years (preferred)
- 4* or 5* Hotel: 2 years (preferred)

**Language**:

- English (preferred)

Ability to Commute:

- Doha (required)

Ability to Relocate:

- Doha: Relocate before starting work (required)

Application Deadline: 15/03/2024

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