IT Software Support
1 month ago
Job Title: IT Software Support Specialist - HIS Software Implementation & Support
Location: On-site (with occasional client visits)
Job Overview: Optimum Systems is seeking a dedicated and knowledgeable IT Support Specialist to join our team. The role involves the implementation, support, and training of our Health Information System (HIS) software across client sites, ensuring a seamless experience for medical and administrative staff. The IT Support Specialist will address client queries, troubleshoot issues, and coordinate with the development team to ensure timely solutions.
Key Responsibilities:
Implement and support HIS software on client sites, ensuring alignment with operational requirements.
Conduct training sessions for medical and administrative staff on various HIS modules.
Serve as the primary point of contact for client queries regarding software functionality and processes.
Identify, document, and report software bugs and enhancement requests to the development team, following up for completion.
Conduct regular client visits to monitor implementation success and provide on-site support.
Qualifications:
Bachelor’s degree in Information Technology, Computer Science, or a related field.
Strong understanding of accounting, healthcare information systems (HIS), medical workflows, and insurance processes.
Prior experience in software support, particularly in healthcare or HIS-related roles, is highly desirable.
Proficiency with Microsoft Office Suite and general knowledge of IT infrastructure.
Excellent communication and problem-solving skills to address client needs effectively.
**Salary**: 4000 QAR
Pay: QAR4,000.00 per month
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