Technical Support Engineer

2 months ago

Doha, Qatar Fido Full time

**Job Objectives**

The incumbent is primarily responsible for providing technical assistance to computer system users. He will answer questions or resolve computer problems for clients in person, via telephone or from a remote location. He will also provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

**Experience**: 5-7 years in Technical Support Engineering, with a focus on banking systems

**Must have banking experience.**

**Preferences nationalities**: Philippines - Sri Lankans

**Responsibilities**
- Perform necessary technical support to all business unit operations and further the Group’s strategy
- Build and maintain strong and effective relationship with all other related departments and units to achieve the Group’s goals/ objectives.
- Provide support for stand-alone and LAN PC users, including upgrades, installation, troubleshooting and maintenance.
- Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications
- Provide support for assigned units of all network components including network accessories, lines, cabling, PCs, servers, printers, ATMs, and machines and be ready to backup team members in support calls.
- Maintain asset movement documents and databases.
- Maintain equipment or coordinate with vendors to ensure high availability and service levels.
- Maintain maximum system up time for maximum end-user productivity.
- Provide Desktop Computing Support for hardware and software.
- Diagnose problems with hardware (PC desktop or server).
- Repair or upgrade any printer or PC.
- Perform pro-active maintenance on all branch computing equipment's.
- Assist the Senior Support Engineer in developing training materials and procedures, and/or train users in the proper use of hardware and software.
- Assist the Senior Support Engineer prepares evaluations of software or hardware, and recommend improvements or upgrades.
- Inspect equipment and read order sheets to prepare for delivery to users.
- Modify and customize commercial programs for internal needs.
- Enter commands and observe system functioning to verify correct operations and detect errors.
- Provide inputs to the Senior Support Engineer in conducting office automation feasibility studies, including workflow analysis, space design, and cost comparison analysis.

**Qualifications**

Bachelor’s Degree in Computer Engineering.
valid driving license.
Minimum 5 years experience in financial services with a specialization in the provision of technical support at Qatar.
Customer service orientation
Excellent oral and written communication skills in English and Arabic (preferable).
Strong analytical, problem solving, decision-making and financial management skills.
Self-driven with well-developed leadership, motivational and team-building skills.
Ability to identify need for change, adaptable and flexible in anticipating and realizing market opportunities.
Understanding of linkages driving profit.
Good interpersonal and networking

**Experience**:

- banking: 1 year (required)
- technical support: 5 years (required)

License/Certification:

- driven license (required)

Ability to Commute:

- Doha (required)

Ability to Relocate:

- Doha: Relocate before starting work (required)

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