Head of Visitor Services

9 months ago

Doha, Qatar Qatar Museums Full time

Key Accountabilities:
Role Purpose

The Head of Visitor Services will oversee all visitor services staff and operations including reception, ticketing, greeting, hosting, tours, some public programs, volunteers, administrative, managerial, and performance-based aspects of the Visitor Services. The Head of Visitor Services will coordinate, roster, and manage visitor services staff, execute a ticketing system, booking and visitor statistics reporting systems; and assist with the development, production and implementation of standard operating procedures and systems for front of house operations.

KEY ACCOUNTABILITIES
- Organize and administer the overall operation of the visitor services division and oversee the visitor services staff.
- Develop and document all policies and procedures relevant to all VS operations.
- Assemble and analyses relevant data, and prepare and deliver reports, detailing visitor services activities, to the Deputy Director of Operations.
- Develop and maintain budgets and budgetary goals as requested.
- Ensure budget and responsibility performance targets are met and tracked via the development and implementation of a broad system of departmental and employee performance metrics, reporting products, and tracking systems.
- Work with the Head of Facility & Security and his staff to implement and conduct periodic reviews of all security and emergency procedures.
- Manage the recruiting and hiring of visitor services division personnel.
- Oversee the development and coordination of all job-specific training and on-going education programs for the visitor services staff, including incorporating knowledgeable and appropriate background material in coordination with Museum Department staff.
- Ensure that all visitor services staff maintain excellent visitor service standards and adhere to Mathaf policies, systems, and procedures.
- Oversee the organization and administration of the visitor services volunteer program.
- Handle visitor concerns, comments, and complaints that cannot be settled at the supervisory level, including managing, and responding to patron’s complaints regarding any ticket or admissions issues.
- Assist any special interest groups, to provide a unique on-site experience for a select number of visitors.
- Prepare periodic Committee/Executive-level reports, presentations, and/or agendas on budgeting, system performance, proposed improvements and any necessary further analysis as needed.
- Maintains excellent communication levels within the Department and across QM other departments.
- Represents the department/organization as appropriate within the organization, locally and internationally.
- Collaborates and build working relationships with related business stakeholders, external vendors &service suppliers, and international museum & industry peers.
- Manages the overall operational, budgetary, and financial responsibilities and activities of the Section.

Qualifications/Requirements:
Necessary knowledge to be able to do the job.
- A minimum of five years’ equivalent management experience in public customer/visitor service.
- Excellent reading, and speaking skills in English and Arabic
- Good working knowledge of Microsoft Word and Excel.
- Ability to resolve guest and/or staff conflicts
- Interest in modern and contemporary art
- Sensitivity to cultural differences across Arab, Western, and other nationalities
- Ability to engage with children and adults in a welcoming, energetic, friendly, outgoing, and professional manner
- Must possess excellent verbal and written communication skills
- Ability to stand and work for extended periods.

Education, Experience, and certification requirements
- Bachelor’s degree in a related field, Masters preferred.
- Must have a minimum of three year's visitor services management or supervisory experience.

  • Visitor Experience Operations Officer

    4 weeks ago

    Doha, Qatar In Q Enterprises Full time

    The Visitor Experience Officer is dedicated to building and maintaining relationships with key stakeholders to deliver exceptional visitor experiences. This role involves collaborating with tour operators (online and onsite), acting as a liaison between visitors and organizational teams, and ensuring consistent delivery of high-quality service. The Officer...

  • Head, Engineering Technical Services

    3 months ago

    Doha, Qatar قطر للطاقة Full time

    **Company** QatarEnergy is an integrated national oil corporation that stands at theforefront of efforts for the long term sustainable development,utilization and monetization of oil and gas resources in the State ofQatar. In its efforts to become one of the best national energycompanies in the world, QatarEnergy's activities and those of itssubsidiaries...

  • Security Visitor Center Secret Clearance Al Udeid

    1 week ago

    Doha, Qatar Northrop Grumman Full time

    **Requisition ID: R10051532**: - **Category**:Administrative Services - **Location**:Al Udeid, Ad Dawhah, Qatar - **Citizenship Required**:United States Citizenship - **Clearance Type**: Secret - **Telecommute**:No - Teleworking not available for this position - **Shift**:1st Shift 12 hrs - Fri, Sat, Sun (United States of America) - **Travel Required**:No -...

  • Security Visitor Center Secret Clearance Al Udeid

    2 days ago

    Doha, Qatar Northrop Grumman Full time

    **Requisition ID: R10051532**: - **Category**:Administrative Services - **Location**:Al Udeid, Ad Dawhah, QAT - **Citizenship Required**:United States Citizenship - **Clearance Type**: Secret - **Telecommute**:No - Teleworking not available for this position - **Shift**:1st Shift 12 hrs - Fri, Sat, Sun (United States of America) - **Travel Required**:No -...

  • Head Waitress

    1 week ago

    Doha, Qatar Lusail Hospitality and Services Full time

    Head Waitstaff is responsible for overseeing the food and beverage services within the facility. The role holder is accountable for ensuring that all tasks related to food and beverage services are carried out proficiently and effectively. Head Waitstaff ensures the team adheres to the documented food and beverage process and procedures. The role holder is...

  • Head of Customer Service

    3 months ago

    Doha, Qatar Al Rayes Laundry & Dry Cleaning Full time

    **Job description** **Head of Customer Service** - Lead and manage a team of customer service representatives, providing guidance, training, and support to ensure exceptional customer service delivery. - Monitor and analyze customer service metrics, such as response time, resolution rate, and customer satisfaction, to identify areas for improvement and...

  • Executive Head Chef

    7 days ago

    Doha, Qatar Rise Enterprise Full time

    **Duties and Responsibilities.** - Run and supervise any kitchen section to the required standards set by management. - Ensure all preparation of the designated section is complete and ready for each service - Responsible for the quality control of stock and prepared foods - Execute cooking to the expected high standard quickly and efficiently - Ensure the...

  • Head of Customer Service

    7 months ago

    Doha, Qatar PayLater Full time

    7+ years of work experience in customer service, with experience in setting up the function from scratch. - Leadership: The ability to lead and inspire a team of customer service professionals. - Communication Skills: Clear and effective communication is vital in this role. The Head of Customer Service must be able to communicate with both team members and...

  • Head Chef

    3 months ago

    Doha, Qatar HAL Hospitality Management & Services Full time

    Job Summary: We are seeking an experienced Head Chef who is locally available in Qatar and can join our team immediately. The Head Chef will lead our culinary team in creating exceptional dining experiences, with responsibilities including menu creation, food costing, and maintaining high standards of food quality and safety. Key Responsibilities: - **Menu...

  • Head, Radiology Services

    7 months ago

    Doha, Qatar قطر للطاقة Full time

    **Company** QatarEnergy is an integrated national oil corporation that stands at theforefront of efforts for the long term sustainable development,utilization and monetization of oil and gas resources in the State ofQatar. In its efforts to become one of the best national energycompanies in the world, QatarEnergy's activities and those of itssubsidiaries...

  • Head of Commissioning

    1 week ago

    Doha, Qatar MPH Global Services Full time

    Industry: Oil & Gas City/Country: Doha, Qatar, Qatar Location: Qatar Our client, Major Oil & Gas company, is urgently looking for a **"Head of Commissioning"** willing to work under the following conditions for an upcoming project: **Start Date**: ASAP** **End Date **:31 Jun 2026** **Location : Doha, Qatar( Onshore)** **Contract Duration : 36...

  • Head of Classified

    7 months ago

    Doha, Qatar Qatar Living Full time

    **Qatar Living** is seeking **Head of Classifieds & Services**, who will oversees the comprehensive strategy, expansion, and management of the Classifieds and Services section. This role involves generating new business opportunities and enhancing our current client network with a focus on upscale commercial projects. The selected individual will aim to...

  • Head of Contracts

    1 month ago

    Doha, Qatar MPH Global Services Full time

    Industry: Oil & Gas City/Country: Doha, Qatar Location: Doha We are looking for a **Head of Contracts (T-1671)** for one of our clients with the following details: **Start Date: 02/01/2025** **Service Location: Qatar** **Estimated Service Duration: 36 Months** **Qualifications**: - Bachelor's degree in engineering, supply chain management, law, or...

  • Turkish Head Chef

    2 months ago

    Doha, Qatar Al-hattab Group of Companies Full time

    Turkish Head Chef / Executive Chef Job Descriptions: - Design and plan menus that align with the restaurant's concept, seasonal ingredients, and customer preferences. - Lead, train, and schedule kitchen staff, ensuring they adhere to recipes, portion control, and hygiene standards. - Oversee food preparation and cooking, ensuring dishes are prepared to...

  • Head of Operations

    4 months ago

    Doha, Qatar Swan Global WLL Full time

    Head Of Operations - Technical Services **Overview**: As the Head of Operations for our Technical Services Team, you will play a critical role in overseeing and enhancing the operational efficiency, effectiveness, and safety of our services including full P&L accountability. Your leadership will be instrumental in driving profitability, operational...

  • Head of Regional Solutions

    7 days ago

    Doha, Qatar Siemens W.L.L. Full time

    **_Create the future with us!_** Smart Infrastructure (SI) from Siemens makes the world a more connected and caring place - where resources are valued, where impact on the world is considered, where sustainable energy is delivered reliably and efficiently. It provides the flexible infrastructure to allow society to evolve and respond to changing conditions....

  • Head, Maintenance

    7 months ago

    Doha, Qatar قطر للطاقة Full time

    **Company** QatarEnergy is an integrated national oil corporation that stands at theforefront of efforts for the long term sustainable development,utilization and monetization of oil and gas resources in the State ofQatar.In its efforts to become one of the best national energy companies inthe world, QatarEnergy's activities and those of its subsidiaries...

  • Valet Driver Patient Services

    3 months ago

    Doha, Qatar QATAR CARE Full time

    **Job Overview**: - Assist patients/visitors park their vehicles. - Guide/Usher patients/visitors inside our facilities - Answer telephone calls **Qualifications**: - Minimum 2 years experience in the same field - Excellent customer services skills - Know the basics for using computers - Basic English Language communication skills - With valid Qatar...

  • Head of Worker Welfare

    1 week ago

    Doha, Qatar MPH Global Services Full time

    Industry: Oil & Gas City/Country: Doha, Qatar Location: Doha Our client, an Operator company, is urgently looking for a **"Head of Worker Welfare" **willing to work under the following conditions for an upcoming project: **Terms and Conditions** Work hours per day: 10hrs./day Workdays per Week: 6 days/week Workday per Month: 26 days/month Contract...

  • Head, Project Control

    7 months ago

    Doha, Qatar قطر للطاقة Full time

    **Primary purpose of job** Lead a team of the Project Services staff to provide Cost Management, Budget Control, Planning and scheduling, Contracts, Procurement, Accounts Payable, Document Control, Project Reporting and general administrative services with focus on the successful BH EPIC Project execution on time, within budget and in accordance with the...