Head of Customer Service

2 weeks ago


Doha, Qatar Al Rayes Laundry & Dry Cleaning Full time

**Job description**

**Head of Customer Service**
- Lead and manage a team of customer service representatives, providing guidance, training, and support to ensure exceptional customer service delivery.
- Monitor and analyze customer service metrics, such as response time, resolution rate, and customer satisfaction, to identify areas for improvement and implement strategies to enhance overall customer experience.
- Handle escalated customer complaints and issues, ensuring prompt resolution and customer satisfaction.
- Collaborate with other departments, such as sales and marketing, to align customer service strategies with overall business objectives.
- Stay updated on industry trends and best practices in customer service, and implement innovative approaches to enhance customer satisfaction and loyalty.
- Develop and maintain strong relationships with key customers, addressing their needs and concerns to foster long-term partnerships.
- Conduct regular performance evaluations of customer service team members, providing feedback and coaching to drive continuous improvement.

Salary QAR.2500 to QAR.3000/- Depends on the experience.

The company will provide Accomodation+Food+Transportation.

Job Location: Industrial Area

Must Have Valid QID with Transferable NOC.

**Education**:

- Bachelor's (preferred)

**Experience**:

- Related: 1 year (preferred)

**Language**:

- Fluent English & Arabic (preferred)

Pay: QAR2,500.00 - QAR3,000.00 per month



  • Doha, Qatar Skydove hr Service Full time

    Minimum 3 years' experience in a freight forwarding role is required; preferably in a customer service or operations role. - Previous experience using the ERP system, CargoWise One, is required. - Previous experience updating or negotiating client rates is preferred. - Proficiency with Microsoft Office including Outlook, Teams, Word, and Excel. - Clear and...


  • Doha, Baladīyat ad Dawḩah, Qatar Qatar National Bank (QNB) Full time

    **The Role of a Customer Service Officer**A Customer Service Officer at QNB is responsible for assisting the Head of Card Customer Service to achieve set objectives and provide efficient, friendly, and quality service to cardholders and merchants. The incumbent will also ensure educating cardholders and merchants on the use of latest technologies, such as...


  • Doha, Baladīyat ad Dawḩah, Qatar Evcare Full time

    We are seeking a Customer Experience Head to join our team at Evcare Car Accessories. As a Customer Experience Head, you will be responsible for developing and implementing strategies to drive customer satisfaction and loyalty.Main Responsibilities:Develop and implement customer experience strategies to drive satisfaction and loyalty.Lead and develop a...


  • Doha, Baladīyat ad Dawḩah, Qatar Gulf Marketing Group (GMG Group) Full time

    About the Job DescriptionThe Customer Experience Head is responsible for delivering exceptional customer service and ensuring efficient store operations. This role involves managing and coaching the store team to meet financial objectives and maintain proper loss prevention standards.Key Responsibilities:Deliver exceptional customer service and ensure...


  • Doha, Qatar Brunel Full time

    Brunel is a global provider of flexible workforce solutions and expertise, connecting specialists with clients across the globe. We deliver innovative services like Recruitment (people, talent, and training), Logistics (global mobility and travel), Technical Services (project support and setup) and Consultancy to our clients both globally and...


  • Doha, Baladīyat ad Dawḩah, Qatar ALI BIN ALI Full time

    About UsALI BIN ALI is a leading retailer dedicated to providing an exceptional shopping experience for our customers. We are seeking a talented and enthusiastic Stocker to join our team and contribute to our success.Key Responsibilities:Ensure accurate inventory levels, managing stock levels and rotating merchandise to prevent spoilage.Monitor and report...


  • Doha, Qatar Qatar Airways Full time

    About the role - Manage the assigned QAS passenger services sections includes but not limited to (Check In, Boarding/VIP/QROC/PDA/INAD/ PRM/ Porterage /lost & found / Baggage ) operations and oversee the operational and administrative requirements in order to deliver high standard of service to QAS Customers consistently. - Seek and capitalize on...


  • Doha, Qatar Qatar Airways Full time

    About the Role: At Hamad International Airport, we believe that success starts with exceptional people. We are on keen on finding the right personnel who will be responsible to provide excellent Customer service and Terminal operation training as well as conduct customer service and operational improvement campaigns besides maintaining a customer centric...


  • Doha, Baladīyat ad Dawḩah, Qatar Head Medical Full time

    About the Position">We invite applications from experienced Medical Directors/Senior Consultants who wish to lead our rehabilitation services and contribute to the advancement of physical medicine and rehabilitation practices. As a member of our team, you will have the opportunity to work with a diverse group of healthcare professionals, develop your...


  • Doha, Qatar Qatar Airways Full time

    As the Customer Service Officer, you would be responsible to liaise with Business Customers, communicate all updates and information and their special requirements to all relevant stakeholders and to support in ensuring that the Customers’ specifications are achieved through proper management while making sure that the highest standard of corporate values...

  • Customer Service

    7 days ago


    Doha, Qatar NHG Co. Full time

    **Customer Service Representative Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can...


  • Doha, Qatar United Village Food Full time

    **NEW VACANCY** Head Waiter / Head Waitress (Captain) LEADING FOOD INDUSTRY IN DOHA FLUENT IN ENGLISH & ARABIC Minimum 5 years experience in Qatar. **OVERVIEW OF ROLE** Head waiters/waitresses manage the food and beverage service in a hospitality outlet or unit. They are responsible for the customer’s experience. Head waiters/waitresses coordinate all...

  • Customer Service

    1 week ago


    Doha, Qatar Driving Academy Full time

    **Job description**: ** MALE ONLY** - **Welcoming all customers with a smile.** - **Attract potential customers by answering service inquiries and provide** **information about other services.** - **Provide accurate information to the customer and make sure that the** **customer understands their chosen driving package.** - **Open the customers file and help...


  • Doha, Baladīyat ad Dawḩah, Qatar Head Medical Full time

    About Head MedicalWe are dedicated to delivering exceptional medical care and innovative solutions to our clients. Our team of experts works closely with esteemed employers to find the best candidates for their needs.Our ServicesRecruitment: We connect talented medical professionals with leading employers worldwide.Placement: Our expertise ensures seamless...

  • Customer Service

    2 weeks ago


    Doha, Qatar Protocol Services Full time

    Job Description: Customer Service Representative for a Cleaning and Hospitality Company Job Title: Customer Service Representative Key Responsibilities: Providing accurate information about the company’s services and pricing. Registering customer requests and scheduling appointments according to their needs and company availability. Handling customer...


  • Doha, Baladīyat ad Dawḩah, Qatar Head Medical Full time

    About the Opportunity">We invite applications from experienced Medical Directors/Senior Consultants who wish to leverage their expertise in physical medicine and rehabilitation to drive excellence in our department. As a member of our team, you will have the chance to work with a diverse group of healthcare professionals, contribute to cutting-edge research,...

  • Customer Service

    2 weeks ago


    Doha, Qatar Apt Resources Full time

    **CUSTOMER SERVICE**: **Job ID **:2338 **Location **:Doha - Qatar **Industry **:Hospitality / Tourism / Recreative **Functional Area **:Customer Service / Telecalling AED 1,100.00 - 1,300.00 **Other Benefits **:Food+Accomodation+Transport+Water+Electricity **GCC Driving License **:No **Description: - Should have experience in Same Role. Detailed...


  • Doha, Baladīyat ad Dawḩah, Qatar University of Doha for Science & Technology Full time

    The University of Doha for Science and Technology (UDST) is committed to delivering exceptional educational experiences to its students. As a leading national applied university in Qatar, we offer a diverse range of programs across various fields, including Engineering & Technology, Industrial Trades, Business, Computing and Information Technology, Health...


  • Doha, Qatar Qatar Airways Full time

    About the role - Manage the assigned QAS passenger services sections includes but not limited to (Check In, Boarding/VIP/QROC/PDA/INAD/ PRM/ Porterage /lost & found / Baggage ) operations and oversee the operational and administrative requirements in order to deliver high standard of service to QAS Customers consistently. - Seek and capitalize on...


  • Doha, Baladīyat ad Dawḩah, Qatar University of Doha for Science & Technology Full time

    OverviewThe beautiful and culturally progressive State of Qatar is home to the world-class post-secondary institution, University of Doha for Science and Technology (UDST). UDST is the first national applied university offering applied bachelor's degrees and master's degrees in addition to certificates and diplomas in various fields.UDST has over 50 programs...