Head of Customer Service

2 weeks ago


Doha, Qatar PayLater Full time

7+ years of work experience in customer service, with experience in setting up the function from scratch.
- Leadership: The ability to lead and inspire a team of customer service professionals.
- Communication Skills: Clear and effective communication is vital in this role. The Head of Customer Service must be able to communicate with both team members and customers, conveying information in a way that is easy to understand and addresses concerns.
- Customer Focus: Understanding and prioritizing customer needs is fundamental.
- Problem-Solving: The ability to analyze complex situations, identify issues, and develop effective solutions is crucial.
- Decision-Making: good judgment, a clear understanding of company policies, and the ability to balance customer satisfaction with business goals.
- Team Building: Building a cohesive and motivated customer service team is important for success.
- Technology Proficiency: Familiarity with customer service tools, CRM systems, and other technologies is essential.
- Analytical Skills: The ability to analyze customer data and feedback is valuable for identifying trends, areas for improvement, and opportunities to enhance customer engagement strategies.
- Flexibility and Adaptability: Being adaptable and flexible allows the Head of Customer Service to navigate changes effectively and adjust strategies as needed.
- Strategic Thinking: Developing and implementing long-term customer engagement strategies requires strategic thinking. This involves aligning customer service initiatives with overall business goals and anticipating future customer needs.

Continuous Improvement: A commitment to ongoing improvement is crucial in the rapidly evolving field of customer service.

Ability to Commute:

- Doha (required)



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