Head of Customer Service

**Job description** **Head of Customer Service** - Lead and manage a team of customer service representatives, providing guidance, training, and support to ensure exceptional customer service delivery. - Monitor and analyze customer service metrics, such as response time, resolution rate, and customer satisfaction, to identify areas for improvement and...

As Customer Service Officer within Qatar Aircraft Catering Company, you will be responsible to liaise with Business Customers, communicate all updates and information and their special requirements to all relevant stakeholders and to support in ensuring that the Customers' specifications are achieved through proper management while making sure that the...

Manage large amounts of incoming phone calls. - Generate sales leads. - Identify and assess customers’ needs to achieve satisfaction. - Build sustainable relationships and trust with customer accounts through open and interactive communication - Maintaining a positive, empathetic, and professional attitude toward customers always. - Provide accurate,...

About the Role: At Hamad International Airport, we believe that success starts with exceptional people. We are on keen on finding the right personnel who will be responsible in ensuring that all the Quality Standards including the KPIs and SLAs are achieved or exceeded and also conducting regular inspections and supervisions of the Passenger flows, customer...

About the Role: At Hamad International Airport, we believe that success starts with exceptional people. We are on keen on finding the right personnel who will be responsible to provide excellent Customer service and Terminal operation training as well as conduct customer service and operational improvement campaigns besides maintaining a customer centric...

We are reputed Engineering Consultants based in Doha, We are looking for **Customer Service representative for our Sister company** with more than 5+ years of experience, preferably Arabic speaker. **Key Responsibilities**: - **Order Processing**: Handle customer orders, ensuring accuracy and efficiency in processing. Assist customers with order placement,...

Qatar Aviation Services - Cargo is currently recruiting for Cargo Customer Service Supervisor to be based in Doha, Qatar. Your role is to provides quality service in accordance to customer requirements, ensuring safety, conduct quality audits, monitor and measure process against policies. Take actions for continual improvement operations for ensuring smooth...

**Job description**: ** MALE ONLY** - **Welcoming all customers with a smile.** - **Attract potential customers by answering service inquiries and provide** **information about other services.** - **Provide accurate information to the customer and make sure that the** **customer understands their chosen driving package.** - **Open the customers file and help...

**CUSTOMER SERVICE**: **Job ID **:2338 **Location **:Doha - Qatar **Industry **:Hospitality / Tourism / Recreative **Functional Area **:Customer Service / Telecalling AED 1,100.00 - 1,300.00 **Other Benefits **:Food+Accomodation+Transport+Water+Electricity **GCC Driving License **:No **Description: - Should have experience in Same Role. Detailed...

Job Purpose Summary Assist to provide consistent, timely and accurate service support to help maintain customer service levels to GCIB clients. Essential Duties & Responsibilities by Dimensions **Shareholder & Financial**: **Internal (Processes, Products, Regulatory)**: - Provide consistent, timely and accurate customer service response to corporate...

Business Unit: QNB - Qatar Division: Retail Banking Department: Retail Banking Country: Qatar Closing Date: 31-Mar-2025 About QNB Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence through its subsidiaries...

Key Responsibilities: - Respond to customer inquiries and provide information about our abaya products, pricing, and availability. - Assist customers in placing orders via either the website or out instagram page, tracking shipments, and processing returns or exchanges. - Use effective communication and persuasion skills to close sales and meet sales...

Head Of Operations - Technical Services **Overview**: As the Head of Operations for our Technical Services Team, you will play a critical role in overseeing and enhancing the operational efficiency, effectiveness, and safety of our services including full P&L accountability. Your leadership will be instrumental in driving profitability, operational...

Now Hiring - Customer Service (male) For Mega **Requirements**: - Based In Doha, Qatar. - Experience 5 years and more. - Fluent in English - Arabic. - Education Bachelor's degree. - Driving license is must - Working hours 9 hours, including an hour break License/Certification: - UAE Driving license (preferred)

**Head Barista | Qatar | Upmarket Coffee Shop**: Are you a coffee connoisseur with a passion for crafting exquisite coffee creations? If so, we have an exciting opportunity for you. This upscale coffee shop in the heart of Doha is looking for a talented and dedicated **HEAD BARISTA** to lead the coffee team. **Key Responsibilities**: - Coffee Artistry:...

Business Unit: QNB - Qatar - Division: Retail Banking - Department: Retail Banking - Country: Qatar - Closing Date: 31-Mar-2025 - About QNB - Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence through its...

**Job Overview**: **Responsibilities**: - Lead and manage the customer service team to ensure high performance and customer satisfaction. - Handle escalated customer inquiries and complaints in a professional and timely manner. - Develop and implement customer service policies and procedures. - Monitor and analyze customer service metrics to identify areas...

**Customer Service** Job Location: Qatar Qualifications/Skills: Bachelor's degree or diploma in the same field. Min. 3 years of experience in Customer Service - Proven customer support experience or experience as a Client Service Representative - Track record of over-achieving quota - Strong phone contact handling skills and active listening - Familiarity...

We are looking to hire a qualified Customer Service Representative to join our dynamic team. - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our...

Head Therapist A Head Therapist is responsible for managing the beauty therapist team and carrying out treatments to deliver an excellent Guest and Member experience while working to achieve sales revenue targets. **What will I be doing?** As a Head Therapist, you are responsible for managing the Spa therapist team and carrying out treatments to deliver...