Senior Property Officer

6 days ago


Doha, Qatar HCC WLL Full time

Job Purpose
- Ensure maximum tenant satisfaction in all operational properties (and 3rd parties when required) through the effective management of handover and fit-outs, customer service, tenant relations, and on-site operational management functions.
- Ensure compliance to all relevant safety, quality and environmental management policies, procedures and controls across the Department to guarantee employee safety, legislative compliance, delivery of high quality products/services and a responsible environmental attitude.
- Undertake the management of properties and ensure strong tenant relations.
- Conduct the handover from Design & Delivery to Commercial.
- Perform the development and implementation of site opening plans for all segments.
- Coordinate with Sustainability to incorporate sustainability initiatives in properties.
- Perform the inspection and oversight of all properties and resolution of any identified issues.
- Ensure resolution of tenant requests and complaints.
- Conduct the handover of property to tenants and fit-outs of commercial and retail space.
- Ensure effective resolution of all tenant requests and complaints in call Center, and coordinate with Sales & Leasing for sales and leasing enquiries.
- Manage process of rent collection for residential, commercial and retail tenants and oversee renewal of contracts in the case of similar terms (mainly for residential units).
- Ensure management of property events and community facilities (e.g. gym, common rooms).
- Coordinate with Marketing for advertising and events in properties.
- Provide input into asset strategy and design and delivery phases in coordination with Commercial.
- Manage all cultural projects and museums (if operation is not transferred to QMA).

**Requirements**:
Qualification:

- Bachelor’s degree in business administration/management, or equivalent is required.
- Large site/multisite experience of Grade A Sites.
- Must have new site opening experience.
- Mixed Use experience is highly desirable/preferably in GCC.
- Track record and experience of PM with a focus on revenue generation, tenant/customer relationship management.
- Extensive experience in management of properties.
- Excellent client relation skills.
- Strong conflict resolution/ management skills.
- Strong communication and interpersonal skills.


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