Lead Commercial Officer
6 days ago
In this interesting role you will, identify opportunities for business growth and execute plans to increase company sales and profits. The incumbent is responsible for providing commercial support for all catering requests from Customers. S/He will ensure service is delivered above and beyond Customer expectations while assisting the company in building and maintaining a sustainable partnership with the market.
To achieve success in this role you will need to:
- Receive and analyze Customer Service requests to ensure correct and timely response to the needs.
- Liaise with operational departments to secure information related to Customer requirements and to ensure service delivery feasibility.
- Conduct regular marketplace research and studies to identify potential customers and service offerings, to compile market data and trending analysis.
- Prepare complete commercial offer in response to catering inquiries received from existing, ad-hoc and potential new Customers in partnership with finance department and seeking approval from the Head of Department and SVP, prior to submitting to the Customer.
- Ensure that commercial offer meets QACC pricing policy and guidelines to ensure minimized risk for the Company.
- Follow-up regularly with the relevant QACC stakeholders to ensure Customer inquiries are expedited.
- Establish and maintain relationship with Customers to ensure consistent follow-up about the service delivered, at the same time looking for additional service/offer opportunities, both locally and overseas.
**Be part of an extraordinary story**
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible.
**Qualifications**:
You should have a Bachelor’s Degree or Equivalent with Minimum 4 years of job - related experience OR High School Qualification / Vocational Qualification /Diploma or Equivalent (Type of Diploma Based on Role) with Minimum 5 years of job-related experience.
**Essential**:
- Previous experience in B2B Customer Service/Sales
- Excellent verbal and written communication skills
- Proficiency with data analysis, forecasting
- Working experience with sales techniques
- Strong negotiation skills
- Ability to effectively research new market opportunities
- Capable to identify and present market trends through analysis of geo-political landscape changes
**Preferred**:
- Ability to deliver Customer presentations
- Ability to organize and delivery Customer events and market promotions
In addition, you will have the following job specific skills:
- Excellent English language skills - written and spoken
- Ability to delegate work
- Set clear direction and manage workflow
- Ability to train and develop subordinate's skills
- Ability to foster teamwork among team members
**About Qatar Airways Group**
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We have grown fast, broken records and set trends that others follow. We do not slow down by the fear of failure. Instead, we dare to achieve what has never been done before.
Therefore, whether you are creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
**How to apply
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