F&b Captain

**Responsibilities**

**Restaurant**

-Ensures that all guests are dealt with in a professional, consistent manner.

-To promote good relationship to the guests and colleagues’ control and analyzes the level on; Quality of Service, Guest Satisfaction, Employees Satisfaction Operating Equipment’s

-Participate in service as necessary in accordance with restaurant/outlet needs

-Ensure staff grooming and personal appearance standards are met.

-Control stocks for daily use in the restaurant to ensure service requirement of the outlets/restaurant are enough.

-Control breakage, waste and spoilage ensuring safe and healthy work environment for all the guests and the colleagues

-Conduct all administrative work required maintaining cleanliness as well as ensuring all maintenance needs are logged in and reported.

-Checking of expiry dates and non-dated products on daily basis

-Check opening and closing duties assigned to all colleagues

-Maintain logbook on day to day basis conduct shift briefing in the absence to the Supervisor perform job related duties and special task assigned.

-Ensure that F&B maintains high quality service standards performs daily checks on staffing level, quality control, maintenance, cleanliness

-Make sure that all open food and beverage items are dated and covered.

-Manage events in serving, setup, maintenance and breaking down of banquet rooms

-Supervises, guides, schedules and trains staff.

-Ability to follow directions from banquet event orders

-Monthly inventory of stocks and breakages.
- **Room Service**

-Set up trays and trolleys as per standards

-Equip oneself with knowledge of "dujuor" items and "not available" items, menu preparations and presentations.

-Extend warm and courteous service to guests on telephone and receive their food and beverage orders through effective salesmanship.

-Clean and polish allotted silverware, cutlery, glassware and chinaware

-Execute orders in guest rooms ensuring speed, quality and personalization

-Clear trays/trolleys from guest rooms/floor corridors.

-Prepare and place complimentary fruits baskets in guest rooms.

-Attend to room service telephones promptly within three (3) rings.

-Familiarize oneself thoroughly with room service menu

-Take down guests’ food or beverage order as per guests’ requirement and display salesmanship to get greater revenue

-Note down KOT/Check, follow up on orders

-Fill up summary sheet

-Enter in the logbook any complaints, delays, suggestions

-Note down outlet reservation in the reservation register of each closed outlet.

-Make KOTs/Checks from door knob orders

-Ensure that an absolute degree of courteousness and warmth is maintained when conversing with the guest.

**F&B Administration**

-Perform, as directed, routine clerical and administrative tasks, including typing, filing, generating and distributing correspondence; recording, transcribing and distributing minutes; handling mail and producing all necessary documents.

-Provide administrative support, manage reservations, handle special orders, and accommodate special requests from customers, as directed, on a daily basis, including holidays and special events, for the restaurant outlets.

-Maintain daily, monthly and annual calendars for the food & beverage department heads, providing daily time management support.

-Respond to inquiries regarding each program and event

-On-site attendance at all programs and event

-Full event production and management of all assigned events and additional special events throughout the year

-Manage budget for each event

-Negotiate and secure venues, work with catering managers on all event Logistics-F&B, AV, Set, event time-line

-Work with marketing on event promotion, signage and materials

-Work with vendors and negotiate prices for all items

-Research potential vendors and venues

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