Female Customer Service Representative
4 weeks ago
Today’s Fashion is a fashion and lifestyle store located in Doha, offering a variety of premium and exclusive brands in the fashion and lifestyle categories. As we grow, we are always searching for amazing individuals to join our team to ensure our future and continued success. We share a passion with our team for creating a work-life balance, truly helping people, and being rewarded for our performance.
**Job title: Female Customer Service Representative**
**Responsibilities**:
- Manage incoming calls on customer inquiries
- Handle all customer inquiries on WhatsApp Messages and Social Media Platforms consistently.
- Provide customers with all the information about products, including images.
- Take customer orders via WhatsApp and prepare them for delivery.
- Effectively handle all delivery operations.
- Check for stock at other branches or order requested stock for customers.
- Resolve customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
- Keep records of all customer interactions
- Contribute to team effort by accomplishing related results as needed
- Follow communication procedures, guidelines and policies.
**Qualifications**
- Minimum 1 year proven experience in customer service.
- High school diploma or equivalent.
**Skills Required**:
- Excellent Written and Verbal Communication Skills.
- Basic mathematic skills.
- Excellent customer service skills.
- Ability to multi-task, prioritize, pay attention to detail and manage time effectively.
- Ability to work under pressure.
**Job Types**: Full-time, Permanent
**Salary**: QAR3,500.00 - QAR4,000.00 per month
Ability to commute/relocate:
- Doha: Reliably commute or planning to relocate before starting work (preferred)
**Language**:
- English (preferred)
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