Telephone Operator
2 weeks ago
**About us**
We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty, and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make, and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues, and communities, every day is a chance to create great and unique experiences, in your own way. With over 370,000 colleagues in nearly 100 countries sharing our values, there are countless opportunities at your fingertips. We’re growing; grow with us. Conveniently located in the heart of one of Doha's key business districts, close to major banks, Crowne Plaza, and Holiday Inn Doha - The Business Park is just a 15-minute drive by car or complimentary shuttle from Doha's Hamad International Airport and near such attractions as Museum of Islamic Arts and Souk Waqif. Our 378 stylish guestrooms and suites at Crowne Plaza and 307 well-appointed guestrooms at Holiday Inn are all equipped with modern amenities designed for comfort and high-speed wireless internet access to stay connected.
**Your day to day**:
- Answer phone calls within the prescribed time frame, respond to guests’ requests in a professional manner and according to established scripts and standards, and dispatch services/resolution in accordance with established procedures. Ensure calls are logged and follow up with guests to ensure total guest satisfaction. - Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
**What we need from you**
We are looking for someone who cares about bringing people together. Adding the personal touch that inspires guests and colleagues to truly get to know each other. Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees, and third parties that reflects highly on the hotel, the brand, and the Company. Able to read and write English and Arabic speaking skills will be an additional advantage. Proficient in the use of Front Office systems and ideally with 1-year experience in customer service or switchboard operator.
**What we offer**
Job Reference: EMEAA38132
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