Service Desk Engineer

2 weeks ago


Doha, Qatar PROZ TECHNOLOGIES Full time

**Position Title: Service Desk Engineer (Banking sector)**

**Location: Doha, Qatar**

**Key Responsibilities**:

-  Provide first-level technical support for IT services across the organization.
-  Record, classify, and manage incidents and service requests in the ITSM system.
-  Diagnose and resolve technical issues related to hardware, software, and network connectivity.
-  Ensure timely escalation of unresolved incidents to appropriate teams.
-  Maintain accurate documentation for resolutions and procedures.

**Qualifications and Experience**:

-  Bachelor’s degree in computer science, Information Technology, or a related field.
-  3+ years of experience in IT Service Desk or a similar role.
-  Proficiency in ITSM tools, Microsoft technologies, and remote troubleshooting.
-  Excellent communication and customer service skills.
-  Experience in the banking sector is a plus.

**About Proztec**:
Proz Technologies (PROZTEC) is a leading ICT firm with a workforce of over 300 professionals, based in Doha, Qatar—a tax-free country.

Pay: QAR6,000.00 - QAR8,000.00 per month



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