Service Desk Analyst

2 months ago


Doha, Qatar Novel Overseas Corporation Full time

**Experience**
- **3-4 years of experience** in **delivering remote IT support via telephone** and **remote support tools within an IT Service Provider** environment.
- Strong problem-solving abilities to diagnose and resolve customer issues.
- Excellent **written and verbal communication skills**, with a keen focus on effective customer service.
- Customer oriented mindset, **meticulous attention** to detail, along with empathy and patience, to consistently deliver high-quality support to clients.
- Hands-on experience with **Microsoft Operating Systems and the Office suite**.
- Knowledge of **IT Service Management principles, ITIL V4 Foundation certification.**:

- Knowledge of **fundamental IT security principles**.
- Experience with **ITSM tools, preferably ManageEngine**.
- Proficiency in **Microsoft Active Directory, Exchange, and O365**.

**Preferred**: Industry certifications such as **Microsoft 365 and CCNA **supported by practical hands-on experience.

**Preferred**: Familiarity with various **network systems**, including **CISCO IPT, VPN services**, and **basic first-level network troubleshooting skills**.

**Preferred**: Experience or knowledge of **SCCM, Intune, BitLocker, and endpoint security** is highly recommended.

**Job Type**: Permanent

**Experience**:

- Service Desk: 3 years (required)
- ITSM tools - Manage Engine: 2 years (preferred)
- network troubleshooting: 2 years (preferred)
- SCCM, Intune, BitLocker, and endpoint security: 3 years (preferred)

License/Certification:

- ITIL V4 Foundation (required)

Application Deadline: 03/08/2024



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