Service Desk Specialist
5 months ago
**Education Qualification/ Certification**: Bachelor’s degree in computer science, Management Information Systems or equivalent experience
**Mandatory Skills **:Relevant IT certifications such as Microsoft, Networking etc. will be an advantage
- Hands on experience to perform remote troubleshooting.
- Experience in managing high volume of customer service.
- Overarching broad based IT Knowledge across the whole domain.
- Proficient in quality, processes and best practices.
- Broad understanding of emerging technologies and market needs within IT Service Desk domain.
- Experience of working in a customer service environment.
- Analytical and problem-solving skills.
- Experience of working in the region and knowledge of local culture will be an added benefit.
- High attention to detail and accuracy.
- Flexibility and a related ability to work autonomously.
- A positive attitude, patience and persistence, especially when dealing with various internal and external stakeholders.
- Provide on call and remote Level 1 support for IT Incident Management, IT Service Request Fulfilment.
- Perform day to day tasks and activities.
- Effectively communicate with clients.
- Escalate IT issues for timely resolution.
- Manage client IT requests to resolution.
- Dispatch request to appropriate second level support groups according to procedures.
- Monitor the progress of cases up to fixed resolved status and all aspects of Inbox Management.
- Provide input to update Service Desk Knowledge Base - ensure that you refer to this for any recent updates.
**Duration - 3-4 months project
**Job Types**: Full-time, Contract
Contract length: 3 - 4 months
**Salary**: QAR5,000.00 - QAR6,000.00 per month
-
IT - Service Desk Specialist
6 months ago
Doha, Qatar Swan Global WLL Full time**Job description** **Education Qualification/ Certification**: Bachelor’s degree in computer science, Management Information Systems or equivalent experience **Mandatory Skills **:Relevant IT certifications such as Microsoft, Networking etc. will be an advantage - Hands on experience to perform remote troubleshooting. - Experience in managing high...
-
IT Service Desk/help Desk Engineer for QAtar
5 months ago
Doha, Qatar Cartafella Analytics Full timeWe are looking IT Service Desk/Help Desk engineer for Qatar location. Experience: 4+ Yrs Should have experience in helpdesk activities. Pay: QAR7,000.00 - QAR8,000.00 per month **Experience**: - IT Service Desk/Help Desk: 3 years (preferred) **Language**: - Arabic (preferred)
-
Specialist - Satellite Desk
5 days ago
Doha, Qatar Al Jazeera Media Network Full time**Specialist - Satellite Desk** **Contract Type: Full time** **Job Summary**: The responsibility of a Specialist - Satellite Desk is to manage and coordinate all transmissions for News and Programs. All bookings via satellite, IP, fiber, streaming for live on-air production using a professional resource management and scheduling system You will be...
-
Service Desk Administrator
1 week ago
Doha, Qatar Akima, LLC Full timeCompany Overview: **Work Where it Matters** Five Rivers Services (FRS), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska. At FRS, the work you do every day makes a difference in the lives...
-
L1 Service Desk Agents
2 months ago
Doha, Qatar Lanco Engineering Full time**Permanent Hiring - L1 SERVICE DESK AGENTS !!!!** - Bachelor’s degree in Information Technology, Computer Science, or a related field. - Fluency in Arabic and English is mandatory. - Strong communication and interpersonal skills. - Ability to work in a 24x7 Service Desk environment (depending upon the requirement). - Basic knowledge of IT infrastructure,...
-
L1 Service Desk Agents
4 days ago
Doha, Qatar Lanco Engineering Full time**Permanent Hiring - L1 SERVICE DESK AGENTS !!!!** - Bachelor’s degree in Information Technology, Computer Science, or a related field. - Fluency in Arabic and English is mandatory. - Strong communication and interpersonal skills. - Ability to work in a 24x7 Service Desk environment (depending upon the requirement). - Basic knowledge of IT infrastructure,...
-
Service Desk Analyst
2 months ago
Doha, Qatar Novel Overseas Corporation Full time**Experience** - **3-4 years of experience** in **delivering remote IT support via telephone** and **remote support tools within an IT Service Provider** environment. - Strong problem-solving abilities to diagnose and resolve customer issues. - Excellent **written and verbal communication skills**, with a keen focus on effective customer service. - Customer...
-
Network Engineer/service Desk Agent
5 months ago
Doha, Qatar AL FARAH CONTRACTING Full time1)Network Engineer(CCNA/CCNP) with 2 Years of Experience 2)Service desk Agent (ITIL 3 or 4) Ability to Commute: - Doha (required) Ability to Relocate: - Doha: Relocate before starting work (required)
-
Ict Service Desk Agent
5 months ago
Doha, Qatar Talent Pal Full time**Company** QatarEnergy is an integrated national oil corporation that stands at theforefront of efforts for the long term sustainable development,utilization and monetization of oil and gas resources in the State ofQatar. In its efforts to become one of the best national energycompanies in the world, QatarEnergy's activities and those of itssubsidiaries...
-
Help Desk Coordinator
6 months ago
Doha, Qatar FLORA GROUP Full time_**JOB DESCRIPTION**:_ - Primary duties will be to provide 24/7/365 Tier 1 support at a Service Desk for the clients to meet and/or exceed established Service Level Agreements (SLA's) - Manage Help Desk responsibility and resource allocation Depending on the priority - Answer help desk lines and troubleshoot remotely - Resolve helpdesk service calls using...
-
Front Desk Supervisor
7 months ago
Doha, Qatar Hilton Full timeA Front Desk Supervisor supervises the activities manages at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front...
-
Front Desk
5 months ago
Doha, Qatar Diet Market Full timeA front desk job involves greeting and assisting visitors, answering calls, managing reservations, providing information, and handling administrative tasks. Excellent communication and organizational skills are crucial for this role. In addition to reception duties, a front desk role with sales skills requires promoting services or products, upselling when...
-
Front Desk Manager
5 months ago
Doha, Qatar Tivoli Full time**Company Description** Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests. Responsibilities...
-
Ict Service Desk Agent
2 weeks ago
Doha, Qatar قطر للطاقة Full time**Company** QatarEnergy is an integrated national oil corporation that stands at theforefront of efforts for the long term sustainable development,utilization and monetization of oil and gas resources in the State ofQatar. In its efforts to become one of the best national energycompanies in the world, QatarEnergy's activities and those of itssubsidiaries...
-
Ict Service Desk Agent
5 months ago
Doha, Qatar قطر للطاقة Full time**Company** QatarEnergy is an integrated national oil corporation that stands at theforefront of efforts for the long term sustainable development,utilization and monetization of oil and gas resources in the State ofQatar. In its efforts to become one of the best national energycompanies in the world, QatarEnergy's activities and those of itssubsidiaries...
-
Front Desk Supervisor
6 months ago
Doha, Qatar Millennium Plaza Doha Full timeAs a Front Desk Supervisor at Millennium Plaza Doha, your role is to deliver exceptional and customer-centric service to our guests, ensuring that their stay becomes a memorable and enjoyable experience. In addition to this, you will be responsible for overseeing the day-to-day operations of the front desk, managing colleagues, and addressing any guest needs...
-
Fron Desk Supervisor
3 weeks ago
Doha, Qatar Bin Al Sheikh Real Estate Brokerage Full timeOversee daily front desk operations, ensuring a smooth and efficient check-in and check-out process. - Lead, train, and motivate front desk staff to deliver outstanding customer service. - Handle guest inquiries, complaints, and requests with professionalism and a positive attitude. - Maintain accurate records of room availability, reservations, and guest...
-
Assistant Front Desk Manager
5 months ago
Doha, Qatar Marriott International, Inc Full time**Job Number** 24016524 **Job Category** Rooms & Guest Services Operations **Location** Marriott Marquis City Center Doha Hotel, Omar Al Mukhtar Street, Area 61, Al Dafna, Street #850, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assistant Front Desk Manager is...
-
Front Desk- Assistant Manager
5 days ago
Doha, Qatar Marriott International, Inc Full time**Additional Information** **Job Number**24200052 **Job Category**Rooms & Guest Services Operations **Location**Sharq Village & Spa a Ritz-Carlton Hotel, Ras Abu Abboud Street, Doha, Qatar, Qatar, 26662 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Entry level management position that is responsible for leading...
-
Assistant Front Desk Manager
5 months ago
Doha, Qatar Marriott International, Inc Full time**Additional Information** (Arabic Speaker preferred) **Job Number** 24034854 **Job Category** Rooms & Guest Services Operations **Location** Marriott Marquis City Center Doha Hotel, Omar Al Mukhtar Street, Area 61, Al Dafna, Street #850, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...