Service Quality

1 week ago

Doha, Qatar Qatar Airways Full time

**About the role**:
We are recruiting for Service Quality and Safety Officer for Ground Services to be based in Doha, Qatar.

The successful applicant will assist the Contingency Planning and Service Quality Manager. You will manage the Hub Operations Support Model through delivery of Quality assurance program that provides oversight capability and a regular quality audition schedule. You will assist the Qatar Airways Hub Operations in developing commonality in process and ensuring consistency and standards are maintained.

**Your specific responsibilities include**:

- Supervises all aspects of ground safety and quality to ensure compliance with company/group policy and standards.
- Implements departmental strategic quality and safety plans. These plans should be based on risk management principles and dialogue with line management and safety forums to determine goals and objectives
- Implements company and risk assessment principles in examining roles, activities, resources and equipment. Risk assessment and hazard identification processes across the Hub in order to determine appropriate and effective risk control strategies.
- Implements Qatar Airways Hub Safety Management System in ground operations, eliminating workplace incidents and injuries, embedding a safety culture, and meeting compliance and business requirements.
- Provide advice and assistance to line managers and staff to ensure compliance with requirements of legislation, standards, codes of practice and internal policies and procedures.
- Responsible for an effective audit and quality control program and periodic oversight and observations to check ongoing compliance within Qatar Airways Hub and its suppliers of ground handling service. This includes audits, safety systems audits and functional audits.
- Conduct investigations and identification of appropriate outcomes.
- Undertake required performance measurement and trend monitoring to deliver timely and accurate communication of departmental safety performance data.
- Ensure legislative requirements regarding hazardous substances and emergency preparedness are met and ensure that the provision, storage and maintenance of plant, equipment, substances and systems of work are safe and do not risk employee well-being.
- Update, maintenance, input and interrogation of relevant system reports and entries on behalf of the department.
- Responsible for regular reporting and analysis of trends in ground safety.
- Complete weekly and monthly incident reports and ensure suitable communication at all levels.
- Act as the main Liaison with relevant management and internal/external departments on quality and compliance issues

**Be part of an extraordinary story**:
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

**About you**:

- Bachelor’s Degree or equivalent in i.e. Aviation, Quality or Safety related discipline.
- Minimum 4 years of relevant experience in an airline or reputed Ground Handling Operations at supervisory level.
- Excellent communication skills with fluency in English language.
- Demonstrated management experience in an operational environment with extensive experience in ground services processes and standards.
- Able to perform duties under pressure whilst maintaining the highest levels of customer service standards.
- Extensive experience, knowledge and understanding of Safety and Quality Systems in the aviation industry and an in-depth knowledge of requirements.
- Auditor experience/qualifications, including audit program design and implementation experience.
- Experience with implementation of Standards, Codes of Practice, Legislation or regulations concerning safety.
- Experience of performing functional/specialist activity across more than one business area.

**About Qatar Airways Group**:
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

How to apply

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