Rooms Division Manager

7 months ago

Doha, Qatar SPHC Full time

**About us**

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Ensure the achievement of guest satisfaction and the optimization of revenue by managing the in-house room situation and the provision of services that meet the unique needs of guests

**Your day to day**
- Plan and oversee all front of house and guest service processes from the arrival of guests to their departure to ensure the meeting (and exceeding) of guest needs.
- Participate in the formulation of the annual budget and the front office plan.
- Oversee the development and implementation of creative plans/programs that anticipate and meet guest needs and interests.
- Protect the welfare and interests of guests and ensure the safekeeping of the property.
- Ensure professional and effective lines of communication are maintained between Front Office and all other operating departments, with particular emphasis on Housekeeping and Engineering department.
- Ensure that the Manager on Duty Log is accurately updated with an emphasis on concise reporting.
- Ensure Velero Hotel Doha Lusail and IHG policies are adhered to.
- To maintain professional business confidentiality.
- To always conduct yourself in a professional manner and maintain high grooming standard.
- Ensure daily financial transactions are correctly accounted for and that cash floats are reconciled and properly logged in the related documents.

**What we need from you**

**FINANCIAL**
- Help prepare annual departmental operating budget and financial plans. Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management.
- Oversee night audit function and preparation of daily financial reports.
- Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk.

**RESPONSIBLE BUSINESS**
- Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner.
- Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel.
- Perform other duties as assigned. May also serve as manager on duty.

**PEOPLE**
- Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performance.
- Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
- Ensure your team are properly trained on systems, security, service and quality standards.

**GUEST EXPERIENCE**
- Ensure your front office team delivers a great service, professional attention and personal recognition.
- Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction.
- Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies.

**GENERAL**
- Communicate effectively with all other departments.
- Attend meetings, training sessions and any other required meeting or training session.
- Identify opportunities to innovate service delivery and product offering to meet and exceed guest expectations.
- Ensure safe work practices are adopted at all times and report any concerns immediately to your direct manager or HR.
- Constant supervision on the CID system, data entry and files etc.
- Achieve high guest satisfaction rate.
- Achieve staff retention and engagement rate.
- Achieve high customer satisfaction rate.
- Contribute on revenue enhancement initiatives.
- Assigned projects are completed within designated timeframes.
- Maintains a professional and organised work environment.
- Reports daily/weekly, presentations and other administrative duties are consistently on a high standard, and free of errors and omissions.

**PERSONAL CHARACTERISTICS**
- Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Business Administration, plus 3 years of Front Office/Guest Service experience including management experience.
- Mu

  • Rooms Division Manager

    7 days ago

    Doha, Qatar Grand Hyatt Doha Full time

    Summary At Grand Hyatt Doha, we focus on our brand promise of delivering Moments of More by offering challenging and rewarding careers that are more than just your typical job. Our values of **Fun, Creativity, Respect, Empathy, Integrity, **and **Humility** are the core of what we do. Our family atmosphere is what keeps our colleagues highly engaged. **The...

  • Director of Rooms

    6 days ago

    Doha, Qatar MINOR Hotels Full time

    As Director of Rooms, you will manage the effectiveness of the day-to-day Rooms operation. The priority of your role will be working closely with the Rooms Division department leaders and other department leaders to ensure the highest level of service delivery to meet guest satisfaction and exceed their expectations. Your main responsibilities will include...

  • Director of Rooms

    6 days ago

    Doha, Qatar Anantara Full time

    Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Rooms Division Manager

    7 months ago

    Doha, Qatar Marriott International, Inc Full time

    **Job Number** 24029251 **Job Category** Rooms & Guest Services Operations **Location** The Westin Doha Hotel & Spa, Salwa Road, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and staff. Areas of responsibility...

  • Hotel Division Manager

    4 weeks ago

    Doha, Qatar Oilexec Full time

    Looking for Division Manager with FO, sales, Marketing & Revenue Management Experience Job Summary The Division Manager for Marketing, Sales, Revenue, and Front Office is responsible for driving the hotel’s sales performance, enhancing brand visibility, optimizing revenue, and ensuring seamless front office operations. This role integrates strategic...

  • Division Manager

    4 days ago

    Doha, Qatar CLAIRRA Group Full time

    We are looking to hire a dynamic division manager to join our company. **Should have knowledge and experience on both division: Real Estate & Food Division** **Responsibilities**: - Responsible for overseeing the daily operations of Real Estate and Food Division. - Evaluating the division's performance and identifying areas of improvement. - Supervising...

  • Director of Rooms

    7 months ago

    Doha, Qatar The Ned London Full time

    **DIRECTOR OF ROOMS**: The Ned Doha - Doha- competitive- Full timeLocated in the former Ministry of Interior building, The Ned Doha offers seven restaurants, 90 bedrooms, event venues, and Ned’s Club, a private members’ club that gives access to spaces including a rooftop terrace, a health club with spa, gym and 30m outdoor pool. **Job Purpose**: We are...

  • Rooms Division Manager

    7 months ago

    Doha, Qatar Marriott International, Inc Full time

    **Job Number** 24053500 **Job Category** Rooms & Guest Services Operations **Location** Qabila Westbay Hotel, Diplomatic Street, West Bay Area, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists in managing the execution of all operations in the rooms...

  • Tyres Division Manager

    7 months ago

    Doha, Qatar ASMACS QATAR Full time

    **TIRES/LUBRICANTS DIVISION MANAGER **(Tyre & Lubricant experience) Directly responsible for managing all the departments under the **TYRES Division** **Qualifications** - **15 years** of Managerial experience in over-all **Operations in Tyre Division (REQUIRED)**: - Mechanical Engineering preferably with **Master's Degree in Business...

  • Tires Division Manager

    7 months ago

    Doha, Qatar ASMACS QATAR Full time

    **TIRES/LUBRICANTS DIVISION MANAGER **(Tyre & Lubricant experience) Directly responsible for managing all the departments under the **TYRES Division** **Qualifications** - **15 years** of Managerial experience in over-all **Operations in Tyre Division (required)**: - Mechanical Engineering preferably with **Master's Degree in Business...

  • Tyres Division Manager

    7 months ago

    Doha, Qatar ASMACS QATAR Full time

    **DIVISION MANAGER (25000 QR)** Directly responsible for managing all the departments under the **TYRE and LUBRICANT Division** **Qualifications** - 15 years of Managerial experience in over-all Operations in **Tyre & Lubricant Division (required)** - Mechanical Engineering preferably with Master's Degree in Business Management **Salary**: QAR20,000.00 -...

  • Tires Division Manager

    7 months ago

    Doha, Qatar ASMACS QATAR Full time

    **TIRES/LUBRICANTS DIVISION MANAGER **(Tyre & Lubricant experience) Directly responsible for managing all the departments under the **TYRE and LUBRICANT Division** **Qualifications** - **15 years** of Managerial experience in over-all **Operations in Tyre & Lubricant Division (required)**: - Mechanical Engineering preferably with **Master's Degree in...

  • Elv Division Manager

    7 months ago

    Doha, Qatar MACKINS TRADING AND CONTRACTING WLL Full time

    MACKINS Trading and Contracting W.L.L is a leading Building Automation and ELV (Extra Low Voltage) service provider in Doha, Qatar. Our highly experienced Engineering & Project Management team ensures that we deliver projects on time, within budget, and with the highest quality standards. As an ISO-certified Quality Management company and an approved Fire...

  • Tires/lubricants Division Manager

    7 months ago

    Doha, Qatar ASMACS QATAR Full time

    **TIRES/LUBRICANTS DIVISION MANAGER **(Tyre & Lubricant experience) Directly responsible for managing all the departments under the **TYRE and LUBRICANT Division** **Qualifications** - **15 years** of Managerial experience in over-all **Operations in Tyre & Lubricant Division (required)**: - Mechanical Engineering preferably with **Master's Degree in...

  • Deputy Manager

    7 months ago

    Doha, Qatar ASMACS QATAR Full time

    **DEPUTY MANAGER-CIVIL DIVISION** **Qualifications** - locally available in Doha for immediate joining with valid **QID** & **NOC (will consider outside Doha with VAST experience)**: - **25 years in Civil Division** (**10 years in Management Level in Doha) - company size is 800 employees and the turnover is 200 to 300 million per annum**: - **Civil...

  • Deputy Manager

    7 months ago

    Doha, Qatar ASMACS QATAR Full time

    **DEPUTY MANAGER-CIVIL DIVISION** **Qualifications** - locally available in Doha for immediate joining with valid **QID** & **NOC (will consider outside Doha with VAST experience)**: - **25 years in O&G** (**10 years in Management Level in Doha) - company size is 800 employees and the turnover is 200 to 300 million per annum**: - **Civil Engineering...

  • Operations Manager

    7 months ago

    Doha, Qatar CAREERS AND RESUMES HR CONSULTANCY Full time

    We are hiring for our Client!!! Position: OPERATION MANAGER ( BAKERY DIVISION) Education: Bachelor's Degree / Diploma Experience**:7years of experience in a leading bakery division** Previous experience in bakery production or a similar role, with a **strong understanding of baking techniques and processes** **Job Types**: Full-time,...

  • General Manager

    7 months ago

    Doha, Qatar Al Attiyah Architectural Group Holding Full time

    **Key Responsibilities**: **Strategic Leadership**: - Develop and implement the strategic vision for the MEP division in alignment with the overall company goals. - Provide leadership to achieve business objectives and financial targets. **Project Oversight**: - Oversee the planning, execution, and successful completion of MEP projects, ensuring...

  • Rooms Manager

    3 days ago

    Doha, Qatar BANYAN TREE Full time

    **Rooms Manager** Memberikan inspirasi dan memikat. Sebagai Rooms Manager, Anda akan menunjukkan kepemimpinan dan kemampuan menjalin hubungan secara personal untuk memaksimalkan Rooms Operation, dan memastikan tamu mendapatkan pengalaman yang luar biasa. **Apa keuntungan bagi anda**: - Dalam 3-4 poin, terangkan manfaat dan hal menarik lain tentang bekerja...

  • Storekeeper-interior Division

    7 months ago

    Doha, Qatar ASMACS QATAR Full time

    **STOREKEEPER-Interiors** **Qualifications** - Graduate of any four-year degree course preferably Business Management. - **3 years of minimum** experience in **Interior Division** **Salary offer: 3000-4000 QR (food inclusive)/ company provided accommodation/transportation** Pay: QAR3,000.00 - QAR4,000.00 per month **Experience**: - Interiors Division: 3...