Rooms Division Manager

1 week ago

Doha, Baladīyat ad Dawḩah, Qatar IHG Hotels & Resorts Full time
Join our extraordinary world

Distinguished design, superlative style, warm and genuine service make this Luxury & Lifestyle Collection truly unique and special.

With the strategic rapid growth of our luxury brands in Qatar at IHG Hotels and Resorts, we are looking for a seasoned Rooms Division Manager with luxury and lifestyle brand hotel experiences to join our team in Doha.

A little taste of your day-to-day
  • Oversee night audit function and validation of daily financial reports.
  • Prepare and submit statistical, performance, and forecast analysis and reports as required.
  • Maintain procedures for security of monies, credit and financial transactions, guest security, and inventory control.
  • Use company systems and processes to maximize revenue. Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk.
  • Direct day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.
  • Educate and train team members in compliance with brand standards, service behaviours, and governmental regulations. Ensure staff has the tools, training, and equipment to carry out job duties.
  • Promote teamwork and quality service through daily communication and coordination with other departments.
  • Recommend and/or initiate disciplinary, or other staffing/human resources-related actions in accordance with hotel or company rules and policies.
  • Ensure colleagues provide guests with prompt service, professional attention, and personal recognition.
  • Ensure guests are greeted upon arrival and make time to interact effectively with guests. Respond appropriately to guest feedback and build relationships that drive continuous improvements in guest satisfaction.
  • Conduct routine inspections of rooms, public areas, housekeeping, and spa and recreation operations taking immediate actions to correct any deficiencies.
  • Ensure that guest satisfaction data is analysed and that plans are developed and implemented to achieve established goals.
  • Communicate all pertinent information related to the expected arrival and departure of VIPs and other key guests, or other special guest needs to appropriate departments.
  • Regularly audit/spot checks all financial transactions to ensure governmental regulations and data privacy requirements are met.
  • Form part of the crisis management team.
  • Develop awareness and reputation of the hotel and brand in the local community and promote team member involvement in community outreach efforts.
  • Support the overall strategic management of the hotel by establishing effective working relationships with senior colleagues.
  • Actively participate in key management issues such as capital projects, refurbishment, training, and guest service.
  • Make detailed and reasonable cost control plans to maximize operating profit without compromising standards and guest experience.
  • Analyse costs monthly and prepare action plans for cost per occupied room, payroll, and other expenses.
  • Manage all direct reports professionally, encouraging good teamwork and operations.
  • Make or approve appropriate annual/quarterly/monthly budgets, targets, and work plans for each direct report.
  • Complete relevant tasks assigned by the General Manager.

What We Need From You
  • Three years of guest service or hotel experience, including at least two years in a mid-management role, or an equivalent combination of education and experience.
  • Your problem-solving skills will turn issues into opportunities, so every guest leaves with great memories.
  • Approachable - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to.
  • Proficiency in Opera (PMS) and the Microsoft Office Suite is required.
  • Fluency in English - extra language skills would be great, but not essential.
  • Literate and tech-savvy - you'll need a good grasp of reading, writing, basic math, and computers.
  • Flexibility - night, weekend, and holiday shifts are all part of the job.
  • You'll have a university degree.

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well both inside and outside of work and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you'll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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