Workshop Operations Manager

23 hours ago


Doha, Qatar Qatar Airways Full time

**About the role**
- To manage the Vehicle/GSE maintenance activities at Qatar Aviation Services (QAS), and provides leadership, direction and accountability to Maintenance staff.
- To manage QAS maintenance team, providing a safe, reliable and cost effective fleet of equipment and vehicles at DIA/HIA.
- To oversee all maintenance activities and any other airside services as directed by QAS management.

Operational Strategy
- Contributes in the identification and development of operational plans to improve workshop operational performance.
- Proactively ensure workshop groups work in collaboration achieving quality objectives, KPIs for customers, internal/external, KPIs, SLAs & SOPs are strictly adhered to.
- Helps to identify and understands the staff strengths, and provide opportunities to excel.
- Implements and monitors through planning and adapting the operational implementation based on the analysis and real-time challenges.
- Ensures that safety and security of the operations remain the highest priority

Business Acumen
- Makes decisions based on facts and analysis
- Uses understanding of business principles to establish clear priorities for action.
- Is highly aware of the day to day costs and actively seeks ways to assist senior management to manage and reduce costs.
- Builds value partnerships with our customers

Operational
- Follow timely completion of preventative and corrective maintenance to all fleet vehicles and GSE occurring at the maintenance facility or within airside operations.
- Prioritize and coordinate maintenance actions in order to maintain acceptable serviceability levels of Ground Support Equipment (GSE) and fleet vehicles and to achieve optimal preventative maintenance service levels.
- Identify & manage problem areas, deploying resources to meet service delivery targets, safety, security & costs at acceptable levels.
- Assign jobs/issues instruction to subordinates based upon each staff’s skill level and experience.
- Effectively manage staff at all levels in a manner that maximizes output through effective leadership, effective communication and teamwork
- Monitor maintenance trends.
- Monitor the state and progress of all maintenance activities occurring throughout the operation.
- Regularly evaluate the team’s objectives, plans, procedures and practices, and makes appropriate changes as needed
- Ensure that all work performed or activities are accurately documented.
- Provide accurate reporting and updates to Management.
- Assist in the response to any emergency or a major operational disruption affecting Qatar Airways or its subsidiaries, including support of the Qatar Airways Special Assistance Program.
- Perform other department duties related to his/her position as directed by the Workshop Manager or Head of the Department.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible

**Qualifications**:
**About you**
- Bachelor's degree in Engineering preferably (Mechanical, Electrical, Industrial)
- Knowledge of Airside / Ramp operational procedures..
- Knowledge of GSE equipment maintenance and operating procedures
- Experience in resource management, systems and planning.

**Job Specific Skills**:

- Fluent in spoken and written English.
- Must possess an effective strong, decisive and collaborative leadership style.
- Should demonstrate the highest standards of integrity, equality and respect.
- Strength in learning and development; mentoring and coaching skills.
- Managerial skills: Ability to set priorities, give clear direction, delegate work and manage workflow.
- Ability to foster teamwork among team members and optimize output.
- Preferred - Advanced MS Office skills and functions (Excel, Word and Outlook, etc)

**About Qatar Airways Group**

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community


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