Front Desk Agent

4 months ago


Doha, Qatar Hotel and hospitality Full time

on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience. You’ll also create a warm atmosphere that makes our guests feel at home, always.
- Check guests in, issue room keys, and provide information on hotel services and room location|
- Ensure required identification is taken from guests at check-in in line with local legislative requirements|
- Answer phones in a prompt and courteous manner|
- Up-sell rooms where possible to maximize hotel revenue|
- Answer, record, and process all guest calls, messages, requests, questions, or concerns|
- Record guest preferences in the system|
- Check guests out, including resolving any late or disputed charges|
- Accurately process all cash and credit card transactions using established procedures|
- Issue, control, and release guest safe deposit boxes in line with hotel procedures|
- Communicate any outstanding guest requests or issues to management that may|require additional monitoring or follow-up|
- Take action to solve guest problems/complaints using appropriate service recovery guidelines|
- Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns, or suspicious behavior to the supervisor or manager on duty|

**Minimum of one year of Reception or Guest Service experience in hotel with PMS Opera software experience**

Pay: QAR1,800.00 - QAR2,000.00 per month

**Experience**:

- PMS Opera: 1 year (preferred)


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