Bellman - Voco® Doha West Bay Suites

5 days ago

Doha, Qatar IHG Full time

**About us**
We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way. With over 370,000 colleagues in nearly 100 countries sharing our values, there are countless opportunities at your fingertips. Towering 46 floors above the city, voco® Doha West Bay Suites offers contemporary flair, convenience and a warm Qatari welcome. We’re centrally located in West Bay, the business and diplomatic heart of Doha, 20 minutes from Hamad International Airport (DOH) and steps away from Doha Exhibition and Convention Centre and corporate offices.
**Your day to day**:

- Greet guests as they arrive at the voco® Doha West Bay Suites - Assist incoming guests with luggage. - Receive keys from Front Desk and escort guest to the suites; proceed with the transfer of luggage to the guest's suite. - Introduce guests to room in accordance with "Check - In" rooming procedures. - Assist departing guests by conveying luggage from suite to lobby or vehicle. - Notify direct supervisor of any unusual incidents or suspicious observances pertaining to guests; e.g. a person with no luggage or light luggage, a person who is behaving inappropriately or acting suspiciously. - Report completion of assignments to direct supervisor. - Deliver VIP requisitions to room. - Deliver laundry and dry cleaning to designated guest suites. - Make arrangements for car rentals. - Perform miscellaneous tasks as designated by the direct supervisor. - Respond to queries on house facilities and places of tourist interest. - Store luggage and record all items under care and control of hotel.
**What we need from you**:

- Possess a thorough knowledge of concierge operations, fully familiar with the policies and procedures; including fire, emergencies and evacuation, safety and first aid, and security. - Coordinate Reception, for receiving arrivals and giving departures and message to pass on to guest security. - Coordinate Housekeeping for uniform requirements and cleanliness of the area. - Maintain baggage check room in good condition - Conduct daily check of all bags in luggage store room. - Communicate with Front Desk, Reservations and Sales on items pertaining to check-in and check-out. - Ensure all irregularities are reported to the Manager on Duty and/or Operation Manager. - All guests must be offered assistance with luggage and, where appropriate, be escorted to their room within a designated timeframe. - Ensure Luggage handling is in accordance to voco® Doha West Bay Suites service standards. - All deliveries logged and delivered in a timely manner as required. - Offer other Service as outlined by Rabban Suites West Bay Doha. - Maintains a professional and organised work environment
**What we offer**
Job Reference: EMEAA32191

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