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Gre Guest Relationship Executive

1 month ago

Doha, Qatar Oryx Village Restaurant Full time

Job Summary:
The Guest Relations Executive is responsible for ensuring exceptional guest experiences by providing personalized service, handling inquiries, and resolving concerns efficiently. This role requires excellent communication skills, a welcoming personality, and the ability to anticipate guest needs.

Key Responsibilities:
Greet guests warmly and ensure a smooth check-in and check-out experience.

Assist guests with reservations, special requests, and travel arrangements.

Handle guest complaints and concerns promptly and professionally.

Coordinate with various departments to ensure seamless service.

Maintain guest records and preferences to enhance personalized service.

Upsell hotel services, promotions, and amenities to enhance guest experiences.

Monitor and respond to online and in-person guest feedback.

Ensure lobby and reception areas maintain a welcoming atmosphere.

Follow hotel policies and service standards to maintain a high level of hospitality.

**Requirements**:
Previous experience in a guest relations or front office role in hospitality.

Strong interpersonal and communication skills.

Professional appearance and a friendly, customer-focused attitude.

Ability to handle challenging situations with diplomacy and problem-solving skills.

Familiarity with hotel management software and booking systems.

Flexibility to work in shifts, including weekends and holidays.

Preferred Qualifications:
Diploma/Degree in Hospitality Management or a related field.

Multilingual skills (a plus for international guests).

Join our team and help create unforgettable guest experiences

Pay: QAR1,600.00 - QAR1,800.00 per month

**Experience**:

- GRE: 2 years (preferred)

**Language**:

- English (preferred)