F&b Traning Officer
2 days ago
**Key Responsibilities**:
- **Training Development**:
- Design and implement training programs for front-of-house and back-of-house staff on service protocols, menu knowledge, and beverage offerings.
- Create training materials, including manuals, presentations, and hands-on demonstrations.
- **Conducting Training Sessions**:
- Facilitate engaging training sessions that enhance team members’ knowledge of food and beverage service, including wine pairings and cocktail preparation.
- Conduct regular training workshops and refreshers to keep staff updated on new menu items and service techniques.
- **Performance Assessment**:
- Monitor staff performance and provide constructive feedback to improve service quality.
- Evaluate training effectiveness and adjust programs as needed to meet team and operational goals.
- **Collaboration**:
- Work closely with the Restaurant Manager and kitchen staff to ensure alignment on service standards and menu offerings.
- Assist in onboarding new employees, providing them with the tools and knowledge to succeed in their roles.
- **Guest Interaction**:
- Occasionally assist in the dining room to model best practices for staff and enhance guest experience.
- Address any guest inquiries or concerns related to food and beverage service.
**Qualifications**:
- Proven experience in a fine dining restaurant or upscale hospitality environment.
- Strong knowledge of food and beverage service, wine pairings, and culinary trends.
- Excellent communication, presentation, and interpersonal skills.
- Passion for training and mentoring staff, with a positive attitude and motivational approach.
- Proficient in using training tools and technology.
**Job Types**: Full-time, Permanent
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