![Qatar Airways](https://media.trabajo.org/img/noimg.jpg)
Customer Experience- Customer Service Officer
1 month ago
**About the role**
We are recruiting for the role Customer Services Officer within Customer Contact Centre based in Doha, Qatar.
The Customer Services Officer is responsible for all service delivery aspects of the Contact Centre. You will manage the service quality, service levels and revenue generation through teams in accordance with defined targets. You will implement policies and processes designed to continuously improve operational performance. You will ensure compliance with set standard and procedures.
**Your specific responsibilities include**:
- Responsible for managing Service level of all customer service aspects of the Contact Centre.
- Responsible for achieving all KPIs as outline in the CC KPI Scorecard.
- Implement new skills and new techniques geared towards operational and service excellence,
- Ensuring call quality and high level of customer services
- Assisting the training team in developing recurrent training modules. Coordinating process tests and refresher trainings with Quality and Training team.
- Act as single point of contact for the Customer Services Team with HQ Operation team regarding all operation matters.
- Communicating existing and new policies
- Ensure first call resolution, zero error and operational excellence.
- Provide CC with regular updates and reports on operational performance.
- Make recommendations to CC manager on improving or safeguarding operations performance.
- Responsible for managing Productivity and Efficiency of Agents occupancy and Schedule adherence.
- Perform other department duties related to his/her position as directed by the Head of Department.
**Be part of an extraordinary story**
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible
**About you**
- Relevant Bachelor’s degree or equivalent
- Minimum of 3 years of work experience in Contact Centre environment
- Experience of managing team in excess of 50 people.
- Strong knowledge of Contact Centre Operations and well-versed in all service delivery aspects of contact centre operations.
- Previous experience in managing team in Contact Centre environment
- Good working knowledge of Amadeus and understanding of airline process and procedure is a definite advantage.
- Excellent written and verbal communication skills.
**About Qatar Airways Group**
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
**How to apply
We have other current jobs related to this field that you can find below
-
Customer Service Officer
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar Qatar National Bank (QNB) Full timeQNB Group, the World's Strongest Bank and the leading bank in the Middle East and North Africa, is seekingآ Customer Service Officers for the further expansion of the office in Doha.With Net Profit of US$2.6 billion in 2013, at a growth rate of 13.7%, QNB has witnessed rapid international expansion over the past few years.QNB Group operates through its...
-
Customer Service Officer
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar Kate FM Full time_We are Hiring a customer service officer (Arabic Nationalities)_As Agent Customer Service in Kate Facility Management QatarResponsabilities: Customer Service (Receiving Call from Tenant) Solving Issues all Kate Properties 24 Assigning work to technicians by using Rent Manager Software Reviewing issues (like pending) Provide detailed information on services...
-
Customer Service Representative
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar Sports Service Qatar Full timeUnderstand the demand of consumers to provide timely service and solutions.Offer appropriate details about the company using relevant tools and software to inform the customers about ongoing projects or other information.Ensure resolving doubts and queries of customers by providing accurate and suitable information within set deadlines.Keep records of...
-
Customer Service Officer
2 weeks ago
Doha, Qatar Qatar Airways Full timeAs Customer Service Officer within Qatar Aircraft Catering Company, you will be responsible to liaise with Business Customers, communicate all updates and information and their special requirements to all relevant stakeholders and to support in ensuring that the Customers' specifications are achieved through proper management while making sure that the...
-
Customer Service Officer
3 weeks ago
Doha, Qatar QNB Full timeBusiness Unit: QNB - Qatar Division: Corporate Banking Department: Corporate Banking & Financial Institutions Country: Qatar Closing Date: 02-Feb-2025 About QNB Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s...
-
Customer Service Officer
4 weeks ago
Doha, Qatar Kate FM Full time_**We are Hiring a customer service officer (Arabic Nationalities)**_ As Agent Customer Service in Kate Facility Management Qatar Responsabilities: - Customer Service (Receiving Call from Tenant) Solving Issues - all Kate Properties 24*7 - Assigning work to technicians by using Rent Manager Software - Reviewing issues (like pending) - Provide detailed...
-
Customer Service Improvement Officer
4 weeks ago
Doha, Qatar Qatar Airways Full timeAbout the Role: At Hamad International Airport, we believe that success starts with exceptional people. We are on keen on finding the right personnel who will be responsible to provide excellent Customer service and Terminal operation training as well as conduct customer service and operational improvement campaigns besides maintaining a customer centric...
-
Customer Service Improvement Officer
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar Precision Hire Solution Full timeAbout the Role:At Hamad International Airport we believe that success starts with exceptional people. We are on keen on finding the right personnel who will be responsible to provide excellent Customer service and Terminal operation training as well as conduct customer service and operational improvement campaigns besides maintaining a customer centric...
-
Customer Service Improvement Officer
1 month ago
Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full timeAbout the Role:At Hamad International Airport , we believe that success starts with exceptional people. We are on keen on finding the right personnel who will be responsible to provide excellent Customer service and Terminal operation training as well as conduct customer service and operational improvement campaigns besides maintaining a customer centric...
-
Customer Service Improvement Officer
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Group Full timeAbout the Role:At Hamad International Airport , we believe that success starts with exceptional people. We are on keen on finding the right personnel whowill be responsible to provide excellent Customer service and Terminal operation training as well as conduct customer service and operational improvement campaigns besides maintaining a customer centric...
-
Corporate - Customer Service Officer
2 weeks ago
Doha, Qatar Qatar National Bank (QNB) Full timeQatar National Bank (QNB) Doha, QatarPosted 1 day ago In-Office Permanent Competitive - Corporate - Customer Service Officer **About QNB** Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. - QNB Group's presence through its subsidiaries...
-
Corporate - Customer Service Officer
3 weeks ago
Doha, Qatar Qatar National Bank (QNB) Full timeQatar National Bank (QNB) Doha, QatarPosted 1 hour ago In-Office Permanent Competitive - Corporate - Customer Service Officer **About QNB** Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. - QNB Group's presence through its...
-
Customer Service Improvement Officer
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar Precision Hire Solution Full timeAbout theRole:At Hamad InternationalAirport we believe that success starts with exceptional people. Weare on keen on finding the right personnel who will be responsibleto provide excellent Customer service and Terminal operationtraining as well as conduct customer service and operationalimprovement campaigns besides maintaining a customer centricairport...
-
Customer Service Officer
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar Human Capital Group Full timeServicingService Cardmembers enquiries primarily face to face and over the phone, ensuring at all times that all requests are responded to in a timely and professional manner.Provide first contact resolution on all Cardmember enquiries for any customer service related enquiries and facilitate the information from other departments to the benefit of the...
-
Corporate - Customer Service Officer
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar Qatar National Bank (QNB) Full timeQatar National Bank (QNB) Doha, QatarPosted 1 day ago In-Office Permanent Competitive Corporate Customer Service OfficerAbout QNBEstablished in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group's presence through its subsidiaries and...
-
Corporate - Customer Service Officer
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar Qatar National Bank (QNB) Full timeQatar National Bank (QNB) Doha, QatarPosted 1 hour ago In-Office Permanent Competitive Corporate Customer Service OfficerAbout QNBEstablished in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group's presence through its subsidiaries and...
-
Customer Service Officer
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar Human Capital Group Full timeServicing: Service Cardmembers enquiries primarily face to face and over the phone, ensuring at all times that all requests are responded to in a timely and professional manner. Provide first contact resolution on all Cardmember enquiries for any customer service related enquiries and facilitate the information from other departments to the benefit of the...
-
Customer Service Improvement Officer
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full timeAbout the role:As Customer Service Improvement Officer, you will be responsible for helping us achieve this ambition:Deliver customer service and terminal operational training within the department, as well as conduct customer service and operational improvement campaigns on a regular basis with the aim of creating and maintaining a customer centric airport...
-
Customer Service Officer
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar Energy Jobline Full timeEnsure sample data is entered into the appropriate systems in a timely manner within defined customer and business expectationsAnswering customer telephone/email enquiriesEnsure customer orders are processed in a timely mannerPerform cost center general ledger transfers and create accounts payable invoicing and credits as requiredPerform the accounts...
-
Customer Service Officer
3 weeks ago
Doha, Qatar Energy Jobline Full timeEnsure sample data is entered into the appropriate systems in a timely manner within defined customer and business expectationsAnswering customer telephone/email enquiriesEnsure customer orders are processed in a timely mannerPerform cost center general ledger transfers and create accounts payable invoicing and credits as requiredPerform the accounts...