Customer Service Officer

3 weeks ago

Doha, Qatar Qatar Airways Full time

As Customer Service Officer within Qatar Aircraft Catering Company, you will be responsible to liaise with Business Customers, communicate all updates and information and their special requirements to all relevant stakeholders and to support in ensuring that the Customers' specifications are achieved through proper management while making sure that the highest standard of corporate values are demonstrated through the provided services. Ensure that proactive planning and consistent high level approach is established to all assigned duties.

**Accountabilities**:

- Ensure QACC quality and hygiene standards are maintained by conducting quality checks of the dish out meal versus customer specification and leading flight verification to ensure that equipment are being loaded as per the customer instruction.
- Ensure that Customers' specified requirements are properly mapped in the system by checking for the accuracy of the menu grids, specifications and crew handover sheets and share the information with the internal departments in a timely manner.
- Work together with Finance in costing/pricing and communicating catering agreements to ensure that the required data are being processed on time.
- Be involved in Menu Presentations by ensuring that Customers' requirements and specific demands are communicated clearly with the internal departments. Communicate feedbacks gathered from Menu Presentation to all concerned departments for their appropriate action.
- Share Customers' feedback / complaint with relevant Department heads, and communicate the response and planned rectification to the Customer in a timely manner.
- Responsible to deliver training to new Customers in system ordering (Qafe Express).
- Assist new Business Customer start-ups and menu specifications by physically being on the shop floor to ensure Customers' specific requirements are successfully communicated for execution.
- Increase efficiency in the department by looking into potential process automations that will simplify and expedite manual processes and enhance Business Customer experience.
- Perform other department duties related to his/her position as directed by the Head of the Department.

**Be part of an extraordinary story**

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible.

**Qualifications**:

- High School Qualification/ Vocational Qualification/ Diploma or Equivalent (Type of Diploma Based on Role) with Minimum 4 year of job-related experience.
- Bachelor's Degree or Equivalent with Minimum 3 years of job-related experience.

Essential
- Customer service orientation
- Creative and Innovative with ability to propose new and innovative solutions
- Understanding of menu grids and GLP
- Knowledge of systems (Qaizen, JDE, QOSMOS)
- Excellent communication skills (written & oral)
- Result and objective driven
- Excellent computer skills, including MS Word, Office, Power Point and Internet

**About Qatar Airways Group**

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

**How to apply

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