Customer Service Officer

7 months ago

Doha, Qatar Qatar Airways Full time

As Customer Service Officer within Qatar Aircraft Catering Company, you will be responsible to liaise with Business Customers, communicate all updates and information and their special requirements to all relevant stakeholders and to support in ensuring that the Customers' specifications are achieved through proper management while making sure that the highest standard of corporate values are demonstrated through the provided services. Ensure that proactive planning and consistent high level approach is established to all assigned duties.

**Accountabilities**:

- Ensure QACC quality and hygiene standards are maintained by conducting quality checks of the dish out meal versus customer specification and leading flight verification to ensure that equipment are being loaded as per the customer instruction.
- Ensure that Customers' specified requirements are properly mapped in the system by checking for the accuracy of the menu grids, specifications and crew handover sheets and share the information with the internal departments in a timely manner.
- Work together with Finance in costing/pricing and communicating catering agreements to ensure that the required data are being processed on time.
- Be involved in Menu Presentations by ensuring that Customers' requirements and specific demands are communicated clearly with the internal departments. Communicate feedbacks gathered from Menu Presentation to all concerned departments for their appropriate action.
- Share Customers' feedback / complaint with relevant Department heads, and communicate the response and planned rectification to the Customer in a timely manner.
- Responsible to deliver training to new Customers in system ordering (Qafe Express).
- Assist new Business Customer start-ups and menu specifications by physically being on the shop floor to ensure Customers' specific requirements are successfully communicated for execution.
- Increase efficiency in the department by looking into potential process automations that will simplify and expedite manual processes and enhance Business Customer experience.
- Perform other department duties related to his/her position as directed by the Head of the Department.

**Be part of an extraordinary story**

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible.

**Qualifications**:

- High School Qualification/ Vocational Qualification/ Diploma or Equivalent (Type of Diploma Based on Role) with Minimum 4 year of job-related experience.
- Bachelor's Degree or Equivalent with Minimum 3 years of job-related experience.

Essential
- Customer service orientation
- Creative and Innovative with ability to propose new and innovative solutions
- Understanding of menu grids and GLP
- Knowledge of systems (Qaizen, JDE, QOSMOS)
- Excellent communication skills (written & oral)
- Result and objective driven
- Excellent computer skills, including MS Word, Office, Power Point and Internet

**About Qatar Airways Group**

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

**How to apply

  • Freight Forwarding Customer Service

    19 hours ago

    Doha, Qatar Skydove hr Service Full time

    Minimum 3 years' experience in a freight forwarding role is required; preferably in a customer service or operations role. - Previous experience using the ERP system, CargoWise One, is required. - Previous experience updating or negotiating client rates is preferred. - Proficiency with Microsoft Office including Outlook, Teams, Word, and Excel. - Clear and...

  • Customer Service Officer

    2 weeks ago

    Doha, Qatar Vistas Global Full time

    **We are looking to hire a qualified Customer Service Officer to join our dynamic team.** - Answering to clients to learn about and address their needs, complaints, or other issues with products or services. - Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. - Engaging in...

  • Customer Service Officer

    3 months ago

    Doha, Qatar QH Human Resources Consultancy Full time

    QHire Human Resources Consultancy is urgently hiring for a Customer Service Officer **Responsibilities**: - Should possess a Bachelor’s Degree or equivalent from a reputed institute. - Must have a minimum 2-3 years of experience in a similar role (customer facing or administrative roles preferred.) - Answer to customer queries and work for solutions...

  • Customer Service Officer

    19 hours ago

    Doha, Qatar Kate FM Full time

    _**We are Hiring a customer service officer (Arabic Nationalities)**_ As Agent Customer Service in Kate Facility Management Qatar Responsabilities: - Customer Service (Receiving Call from Tenant) Solving Issues - all Kate Properties 24*7 - Assigning work to technicians by using Rent Manager Software - Reviewing issues (like pending) - Provide detailed...

  • Customer Experience- Customer Service Officer

    4 days ago

    Doha, Qatar Qatar Airways Full time

    **About the role** We are recruiting for the role Customer Services Officer within Customer Contact Centre based in Doha, Qatar. The Customer Services Officer is responsible for all service delivery aspects of the Contact Centre. You will manage the service quality, service levels and revenue generation through teams in accordance with defined targets. You...

  • Corporate - Customer Service Officer

    7 months ago

    Doha, Qatar Qatar National Bank (QNB) Full time

    Qatar National Bank (QNB) Doha, QatarPosted 1 hour ago In-Office Permanent Competitive - Corporate - Customer Service Officer **About QNB** Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. - QNB Group's presence through its...

  • Corporate - Customer Service Officer

    7 months ago

    Doha, Qatar Qatar National Bank (QNB) Full time

    Qatar National Bank (QNB) Doha, QatarPosted 1 day ago In-Office Permanent Competitive - Corporate - Customer Service Officer **About QNB** Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. - QNB Group's presence through its subsidiaries...

  • Customer Service Improvement Officer

    7 months ago

    Doha, Qatar Qatar Airways Full time

    About the Role: At Hamad International Airport, we believe that success starts with exceptional people. We are on keen on finding the right personnel who will be responsible to provide excellent Customer service and Terminal operation training as well as conduct customer service and operational improvement campaigns besides maintaining a customer centric...

  • Customer Service Improvement Officer

    2 weeks ago

    Doha, Qatar Qatar Airways Full time

    **About the role**: As Customer Service Improvement Officer, you will be responsible for helping us achieve this ambition: - Deliver customer service and terminal operational training within the department, as well as conduct customer service and operational improvement campaigns on a regular basis with the aim of creating and maintaining a customer centric...

  • Customer Service Officer

    2 weeks ago

    Doha, Qatar Qatar National Bank Full time

    Important ***: **Please fill in the QNB - Application Form before proceeding with your Online Application**: Click Here to Download the Application Form: Step 1: Click the link above, Download the file, fill and sign the QNB - Employment Application Form & Relatives Degree Declaration Form **Important Note**: Please write "**N/A**" or "**None**" or "**لا...

  • Corporate - Customer Service Officer (Opportunity

    7 months ago

    Doha, Qatar Qatar National Bank (QNB) Full time

    Qatar National Bank (QNB) Doha, QatarPosted 1 day ago In-Office Permanent Competitive - Corporate - Customer Service Officer (Opportunity for Qatari National only) **About QNB** Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. - QNB...

  • Officer Corporate Customer Service

    4 months ago

    Doha, Qatar QNB Full time

    Business Unit: QNB - Qatar Division: Corporate Banking Department: Corporate Banking & Financial Institutions Country: Qatar Closing Date: 15-Apr-2025 About QNB Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s...

  • Officer Cororate Customer Service

    5 months ago

    Doha, Qatar QNB Full time

    Business Unit: QNB - Qatar Division: Corporate Banking Department: Corporate Banking & Financial Institutions Country: Qatar Closing Date: 05-Apr-2025 About QNB Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s...

  • Customer Service Officer

    7 months ago

    Doha, Qatar That's Living Group - Qatar Full time

    Functions: Your duties will consist of but not limited to: 1. Customer Assistance. Provide personalized assistance to customers in our luxury furniture showrooms, address inquiries related to product details, availability, and pricing and assist customers in making informed purchase decisions. 2. Product Knowledge. Stay informed about the latest trends in...

  • Corporate - Customer Service Officer (Opportunity

    7 months ago

    Doha, Qatar Qatar National Bank (QNB) Full time

    Corporate - Customer Service Officer (Opportunity for Qatari National only) **About QNB** Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group's presence through its subsidiaries and associate companies extends to more than 31...

  • Customer Service Officer

    7 months ago

    Doha, Qatar Qatar National Bank (QNB) Full time

    Customer Service Officer (Opportunity for Qatari National Only ) **About QNB** Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group's presence through its subsidiaries and associate companies extends to more than 31 countries...

  • Customer Service Officer

    7 months ago

    Doha, Qatar Qatar National Bank Full time

    Role Summary The role of the Customer Service Officer is mainly responsible to provide consistent, timely and accurate service support to help maintain customer service levels to GCIB clients Role Description Provide consistent, timely and accurate customer service response to corporate clients' routine inquiries or transaction instructions to help...

  • Corporate - Customer Service Officer (Opportunity

    7 months ago

    Doha, Qatar Qatar National Bank Full time

    Role Summary The role of the Customer Service Officer is mainly responsible to provide consistent, timely and accurate service support to help maintain customer service levels to GCIB clients Role Description Provide consistent, timely and accurate customer service response to corporate clients' routine inquiries or transaction instructions to help...

  • Customer Service Supervisor

    3 weeks ago

    Doha, Qatar Ruby Information Technology Solutions Full time

    **Customer Service Supervisor** Job Description Template We are looking to hire an exemplary customer service supervisor to coach our service staff to deliver exceptional customer service. The customer service supervisor will build a strong team and shape staff behaviors to accomplish desired results. You will play a collaborative role in growing and...

  • Corporate - Customer Service Officer (Opportunity

    9 months ago

    Doha, Qatar Qatar National Bank Full time

    Job Purpose Summary Assist to provide consistent, timely and accurate service support to help maintain customer service levels to GCIB clients. Essential Duties & Responsibilities by Dimensions **Shareholder & Financial**: **Internal (Processes, Products, Regulatory)**: - Provide consistent, timely and accurate customer service response to corporate...