Customer Co-ordinator

7 months ago


Doha, Qatar Falcon Services Full time

**#134746**:
**Customer Co-ordinator**:
**Educational Qualification & Other skills**:

- B.A -English / BSc - Physics /Chem/Maths / Bcom / BBA.
- 3 - 4 + years of experience as a customer service / Customer co-ordination / back-office support representative
- Strong communication skills, both verbal and written
- Proficient with SAP, Microsoft Office software( working knowledge).
- Ability to multi-task and work independently
- Demonstrated ability to prioritize work and manage time efficiently

**JOB Description**:

- Maintaining compliance with policies and procedures as per the product segment assigned.
- Offering excellent customer service thru prompt co-ordination.
- Promoting the vision of the organization.
- Work closely with other departments such as IT, Accounting, and HR to ensure accurate and timely resolution of customer issues
- Record and document customer issues.
- Monitor & work on SAP and technologies to improve customer experience, prompt responses.
- Process offers, tender bids & invoices in time
- Ensure proper time management and work ethics.
- Make internal sales, working between employees and supervisors and with upper management to ensure sales goals are met
- Take an active role in company-wide sales, marketing, and promotional efforts
- Perform other duties as assigned
- Process all customer returns, exchanges, and cancellations

**Reporting to**: GM & Product Manager

**Gender**: Male / Female

**About Client**:
**FHR**

**Job Location**:
**Doha - Qatar


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