Learning & Development Manager

3 days ago

Qatar Majid al Futtaim Properties Full time

Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities - all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.

**Role Purpose**:

- The Learning and Development Manager is responsible for implementing initiatives for developing skills of existing employees. The role holder is also responsible for overseeing the implementation and results of the training needs analyses.**Role Details - Key Responsibilities and Accountabilities**:
**Training Needs Analysis**
- Oversee the implementation of the training needs for the different business unit based on the performance assessment and develop a training strategy and calendar
- Communicate with management and develop surveys to identify training needs
- Provide inputs on competencies required for key positions in the organization

**Vendor Management**
- Based on the training needs analysis identify different vendors to develop or carry out training
- Ensure that selected service providers correspond to the company needs, review the performance and renew or cancel existing contracts based on the performance review

**Training Administration**
- Select and use effective training methods appropriate for the situation when delivering training
- Develop and communicate the training calendar to the business units
- Develop and organize training manuals, multimedia visual aids, and other educational material
- Develop and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences and workshops
- Conduct orientation sessions and arrange on-the-job training for new hires

**Training Evaluation**
- Follow up on the feedback of selected trainings and monitor the implementation of the trainings throughout the year
- Evaluate instructor performance and the effectiveness of training programs, providing recommendations for improvement
- Implement the audit process for the performance of vendors in order to evaluate their performance

**Policies and Procedures**
- Oversee the implementation of HC standards related to learning and development in all countries and align procedures
- Follow all relevant operational procedures and instructions so that work is carried out in a controlled and consistent manner

**Human Capital Responsibilities**
- Assist in implementation of the performance management process by setting objectives, monitoring performance, and provide constructive feedback and provide inputs to senior management
- Provide mentorship for the purpose of developing a continuous talent pipeline for key roles
- Provide inputs for the development of annual manpower plan
- Ensure the implementation of MAFR’s corporate policies and relevant procedures

**_Disclaimer: This role description reflects the general details considered necessary to describe the principal responsibilities of the role identified and shall not be construed as an exhaustive description of all the work requirements inherent to success in the role._**

**Definition of Success
- Number of programs developed
- Timely completion of training programs
- Participation in training programs
- Quality of training materials, programs and vendors
- Positive employee feedback

**Qualification, Experience & Skills**:
**Minimum Qualifications/education**
- Bachelor’s Degree in Business Administration or Human Resources
- CIPD or SHRMS certification is preferred

**Minimum experience**
- 5+ years' experience in a similar position, experience within retail is preferred

**Skills**
- Efficient communicator
- Result Oriented
- Highly organized with strong multitasking skills
- Good time management skills
- Good problem solving skills
- High attention to detail

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