IT Sales and Support Associate

3 months ago

Doha, Qatar Techspine Full time

Technical Support: Provide technical assistance to clients, handling troubleshooting and maintenance tasks to ensure optimal system performance. This includes installing and configuring computer hardware, software, systems, networks, printers, and scanners.
- Customer Service: Respond to customer inquiries, guide them through the purchasing process, and provide post-sales support. This includes understanding customer needs and recommending suitable IT products or services.
- Sales: Promote and sell the company’s IT products and services. This involves explaining technical product specifications, negotiating prices, and closing sales deals.
- Training: Conduct training sessions for clients to help them understand how to use their new IT products or services effectively.
- Collaboration: Work closely with the sales team to understand customer requirements and provide technical expertise that will aid in making sales.
- Documentation: Maintain records of customer interactions, transactions, comments, and complaints. Also, keep track of all technical procedures and updates.

Prepare designs and Technical proposal as per the RFP from the customer.
- Able to handle emergencies at any time
- Demonstrates flexibility and collaborates with other staff members
- Provides assistance to technicians
- Proficient in both English and Hindi
- Available to start immediately
- Holds a NOC with a valid QID

**Requirements**:

- Proven experience as an IT Technician or relevant position.
- Excellent diagnostic and problem-solving skills.
- In-depth understanding of diverse computer systems and networks.
- Good knowledge of internet security and data privacy principles.
- Excellent communication and sales skills.
- Degree in Computer Science, engineering or relevant field.
- Certification as IT Technician (e.g., CompTIA A+, Microsoft Certified IT Professional) will be an advantage.

**Salary**: Up to QAR3,000.00 per month

**Education**:

- Bachelor's (required)

**Experience**:

- Qatar: 3 years (required)

**Language**:

- english and hindi (required)

Ability to Commute:

- Doha (required)

Ability to Relocate:

- Doha: Relocate with an employer provided relocation package (required)

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