Customer Service Associate

7 months ago

Qatar iMile Delivery Full time

**Job Summary**:
We are seeking a skilled customer service representative to join our logistics company. In this role, you will be responsible for providing exceptional service to our customers, assisting them with inquiries, resolving issues, and ensuring their satisfaction. You will also be responsible for managing customer orders and ensuring timely and accurate delivery.

**Duties and Responsibilities**:
Resolve customer complaints and issues in a timely and satisfactory manner

Maintain accurate and up-to-date customer records, order information, and shipment details

Work closely with other departments, such as operations and sales, to ensure smooth delivery of services to customers

Monitor shipments to ensure timely and accurate delivery, and proactively communicate any delays or issues to customers

Provide pricing and product information to customers, as well as process orders and returns

Continuously improve customer service by seeking feedback and implementing process improvements

Follow company policies and procedures, including those related to safety and compliance

**Qualifications**:
High school diploma or equivalent; some college coursework preferred

1-3 years of experience in customer service or a related field

Excellent communication and interpersonal skills

Ability to work independently and as part of a team in a fast-paced, dynamic environment

Strong problem-solving and critical thinking skills

Familiarity with logistics and transportation industry is a plus

Proficient in Microsoft Office and other customer service software

Industry

Transportation/Trucking/Railroad

Employment Type

Full-time

**Education**:

- Bachelor's (preferred)

**Language**:

- Arabic (required)

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